This document outlines the professional skills and experience of Amy L. Disney. She has over 20 years of experience in customer service and support roles in the healthcare industry, with expertise in medical terminology, insurance coding, and problem-solving. She is currently pursuing a Bachelor's degree in Business Administration with a focus on Healthcare Management. Her most recent role has been as a Team Lead for Advanced Radiology Consultants, where she supervises over 18 employees and works to improve customer service, productivity, and employee morale. She also has experience in reception and front desk roles for other medical practices. Throughout her career, she has demonstrated strong communication, organizational, and leadership abilities.

1. Professional Skills Profile
 More than 20 years’ successfulexperience in Customer Service and Support with recognized
strengths in medical terminology, insurance ICD9 coding, problem-solving, staff support,
planning/implementing proactive procedures and systems to avoid problems in the first
place.
 Exceptional communication skills written and verbal
 Excellent working knowledge using Microsoft Excel, WordPerfect,Microsoft Word, Microsoft
Publisher and Microsoft PowerPoint.
 Energetic team player, acknowledged as “Total Quality Customer Service Professional.”
 Develop, plan, conduct audits and variance analyses and maintain/update accurate inventories.
Education
Liberty University,Lynchburg VA Anticipated May 2017
Bachelor ofScience - Business Administration-Healthcare Management
Professional Experience
Advanced Radiology Consultants, Shelton CT 2003 – Present
Team Lead
 Work with over 200 medical professionals covering 7 offices, responsible for more than 18
employees.
 Worked with management in implementing multiple new departments, from concept through to
completion.
 Quickly and effectively solve referring doctor, patient and staff challenges.
 Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service and employee morale.
 Created and maintained a paperless process guide which can be viewed by the entire company.
 Acknowledged as an employee who can take on various challenges to help improve productivity,
morale and consistency.
 Proactive planning led to notable increase in morale in all departments.
 Instituted an employee satisfaction survey, drastically reducing potential problems and increasing
accuracy and consistency.
Connecticut Fertility Associates, Norwalk CT 2001 – 2003
Front Desk Supervisor
 Instrumental in making sure all correspondence went out on time.
 Quickly and effectively managed multiple schedules for the practice.
 Maintained and effectively achieved set schedules where appointment ran no more than
20 minutes behind.
 Helped create and maintain a friendly, pleasant HIPAA compliant office.
 Maintain quality control/satisfaction records, constantly seeking new ways to improve customer
service and employee morale.
Amy L. Disney
99 Riverview Place ● Stratford, CT 06615
(203) 521-6993 ● AmyKrystal18@yahoo.com

2. Lee Travel, Westport CT 2000 – 2001
Receptionist
 Received and handled over 90% of Incoming calls.
 Helped create and maintain a friendly, pleasant HIPAA compliant office.
 Instrumental in making sure all travel documents and reservations went out on time.
Community Involvement
Employee Enrichment
Committee, Shelton CT
 Back to School
event Team
Captain for 3 years
 Sterling House
Food Drive
 United Way
 Juvenile Diabetes
Walk
 Wear Red Day
Relay For Life,
Monroe/Trumbull, CT
 Event Chair for 2
years
 Planning Committee
for 4 years
 Team Captain for 2
years.
Making Strides Against
Breast Cancer,Westport, CT
 Team Captain for 7
years