Samantha Bell is an experienced administrative assistant seeking a new position. She has over 10 years of experience in office management, customer service, scheduling, and using analysis to improve workflows and efficiency. She is proficient in Microsoft Office and adept at organizing employee schedules, customer appointments, and travel. She has expertise in areas like office management, customer service, time management, and problem solving.

1. SAM A NT H A A. BE LL
650 Leora Drive Apt 1125 Phone: 907.360.6874
Lewisville, TX 75056 Email: jandsbellak@gmail.com
ADMINISTRATIVE ASSISTANT
An experienced office professional with a specialty in using analysis and organizational skills to improve work processes that
increase efficiency, heighten employee morale, improve customer service, as well as save time and money. Relying on well-
developed interpersonal skills, able to integrate into any team to become a contributing member, and to maintain good
working relationships with vendors and customers. Adept at scheduling, can organize employee schedules, customer
appointments, and travel arrangements to allow for the utmost efficiency. Experienced in all aspects of Microsoft Office, among
other software tools, able to learn new applications quickly. As a disciplined self-starter, takes on new projects and ensures
accurate completion without the need for direct supervision. Seeking a new position that engages these skills and talents in the
corporate world.
AREAS OF EXPERTISE
 Office Management
 Vendor Relationships
 Customer Service
 Workflow Analysis
 Office Equipment
 Time Management
 Medical Terminology
 Resource Management
 Scheduling
 Computer Skills
 Problem Solving
 Inventory Management
 Employee Relations
 MS Office
 Client Relations
KEY SKILLS ASSESSMENT
INTERPERSONAL COMMUNICATION – Develops long lasting, profitable relationships with all levels of employees, vendors, and
customers
PROCESS STREAMLINING – Analyzes existing workflows and implements strategic improvements to increase efficiency, saving
time and money
PROFESSIONAL EXPERIENCE
PROVIDENCE ALASKA MEDICAL CENTER, ANCHORAGE, AK 2004 – 2015
PEDIATRIC ONCOLOGY AND INFUSION CENTER
ADMINISTRATIVE ASSISTANT, PATIENT CARE, HEALTH UNIT COORDINATOR, SAFETY COORDINATOR (2010-2015)
 As safety coordinator, inspected workplaces to ensure compliance with established protocols, made sure all staff received
required safety training, and maintained all health and safety documents
 Re-organized the nurse and doctor schedules, resulting in a more streamlined workflow, less patient complaints, lowered
nurse dissatisfaction rates, and less overtime cost to the center
 Scheduled appointments, checked patients in and out, verifying insurance benefits, and planned travel and lodging
arrangement as Medicaid allowed
 Updated billing information and patient charts with various software applications
 Established good working relationships with supplies vendors, facilitating faster order and delivery times than before
taking over this responsibility
 Cleaned exam and treatment rooms, and created work orders for computer and facilities
FLOAT POOL PATIENT CARE TECHNICIAN, HEALTH UNIT COORDINATOR (2004-2010)
 Assisted nurses and other staff in caring for admitted patients.
 Communicated with insurance companies to verify patient benefits
 Updated all patient information using software tools
 Stocked supplies, including linens, general stores, office supplies, and anything else needed by the unit

2. Client Name Resume, Page 2
EDUCATION & TRAINING
Charter College, Anchorage, AK, 2005
MS Office, Computer Maintenance, ICD-9, Anatomy and Physiology, Medical Terminology,