This document discusses the benefits of implementing a quality management system in education according to ISO 9001 standards. It states that a quality system provides benefits to both students and educators by organizing and standardizing programs, improving responsiveness to change, and producing higher quality graduates. A quality system requires resources, planning, and commitment. It also outlines key aspects of a quality management system including identifying processes, documentation, and continuous improvement.

1. Quality in Education

2. Quality: Benefits the student!
 Teach students about quality systems
by immersing them in a quality system
◦ Learn by example
◦ Learn by doing
 Added value for the student
 Increased student satisfaction

3. Quality: Benefits educator!
 Build a better program
◦ Organize, standardize program
◦ Improve responsiveness to technology
change
◦ Demonstrate effective teaching
◦ Assure greater consistency in curricula
◦ Produce higher quality graduates
◦ Improve cooperation between teachers
and administrators
 Help with educational audits:
◦ Texas Skills Standards Board, Southern
Association of Colleges & Schools

4. Quality Management Systems
 Quality does not happen by accident
 A quality management system
requires:
◦ Resources
◦ Planning
◦ Commitment

5. Quality systems are customer-
oriented -
Who is the educator’s customer?
Customer: Student (the learner)
Product: Education service
Interested party:
◦ Governing bodies (TSSB, SACS)
◦ Local biotech community
◦ Tax payers – local and federal
◦ Parents
◦ College staff

6. ISO: Quality Management
Principles
1. Customer focus
2. Visionary Leadership
3. Involvement of people
4. Process approach
5. Systems approach to management
6. Continual improvement
7. Factual approach to decision making
8. Collaboration with partners

7. ISO 9001
There are five sections in the standard
that specify activities that need to be
considered when implementing the
system:
1.Overall requirements for the quality
management system
2.Management responsibility, focus, policy,
planning and objectives
3.Resource management
4.Product realization & process
management
5.Monitoring, analysis and improvement

9. ISO 9001:2008
 Provides a set of standardized
requirements for a quality management
system
 Provides a tried & tested framework for
taking a systematic approach to
managing the organizations processes
so that they consistently turn out product
that satisfies the customers needs
 Lays down what requirements your
quality system must meet, but does not
dictate how they should be met

10. Examples of process in
education
 Accrediting and certifying programs
 Acquiring materials and other
resources
 Assessing performance
 Allocating teaching load
 Evaluating current curriculum
 Developing course material
 Ensuring ISO 9001 requirements are
known, implemented & maintained

11. Process Guidelines
 All processes should be aligned with
the objectives & scope of the
organization and should be designed
to add value
 Process effectiveness & efficiency is
assessed through internal and
external review processes

12. ISO 9001:2008 Standard on
processes
“The organization shall establish, document,
implement and maintain a quality management
system and continually improve its
effectiveness”
a. Determine processes needed
b. Determine sequence & interaction of processes
c. Determine criteria needed to keep operation &
control of process effective
d. Ensure the availability of resources &
information needed to support operation &
monitoring of processes
e. Monitor, measure & analyze processes
f. Implement action to achieve planned results &
continual improvement of processes

13. Documentation
 ISO 9001:2008 allows an organization
flexibility in the way it chooses to
document its quality management
system
http://www.iso.org/

14. Documentation
Documents
Commitment
Quality
Manual
Directive
Handbooks SOPs
Data
collection
Notebooks Forms
Seidman & Moore, 200

15. Objective of Documentation
 Cornerstone of a quality system
 Written records that guide activities,
substantiate and prove what occurred
“If it isn’t written down, it wasn’t done”
“Say what you do, do what you say, be
able to prove it, and improve it”

16. "Prove it"
"Say what you do"
"Do what you say"
“Improve it”
Continuous
Improvement
Innovation
"Unable to prove"
Why?
"Corrective and
Preventive Actions"
If it is not documented, it was not done!
Objective of Documentation

17. Documentation: ISO
9001:2008
Quality Management System shall
include:
1. Documented statements of a quality
policy & objectives
2. A Quality Manual
3. Documented procedures required by
standard
4. Documents needed to ensure effective
planning, operation & control of
processes
5. Records required by the standard

18. Quality Policy & Objectives
 Quality Policy communicates the
commitment to quality both internally &
externally
◦ Understood, maintained & implemented at
all levels
 Quality Objectives communicates how
you will meet the commitment in the
quality policy
◦ Should be measurable & relevant

19. Quality Manual
 Describes the scope of the organization’s
quality management system and interaction
of its educational and support processes
 It should contain or reference all applicable
documented procedures and other criteria
upon which the quality management system
is based:
◦ Quality policy & objectives
◦ description of the processes
◦ Interaction of processes
◦ Procedures
◦ Instructions