1. SQC, Tools and Applications Adam Falkenstein December 14 th , 2004

13. DMAIC in Six Sigma 6σ Characterization Monitoring Systems Define Measure Analyze Improve Control Optimization Controlling Systems

18. Example Pareto Data 6σ red blue green blue red red red yellow red red green red blue blue green green red red green red red red red red blue red blue blue blue blue blue red blue red red yellow red red yellow red green red green green green red red red red green red green red red blue red blue green red yellow blue blue blue yellow green red red blue blue red red green blue red red red yellow red red red red yellow blue blue green red blue blue green red green blue green red red red red red blue red brown red blue blue red brown green red

19. Example Pareto Chart 6σ

23. Sample Control Chart Data 6σ .70 22.81 Avg 22 23 21 25 24 22 22 23 22 24 23 22 22 20 X10 20 21 23 26 25 23 16 21 24 26 25 24 21 23 X8 25 23 21 26 24 22 23 23 24 23 22 18 24 23 X9 25 24 23 25 24 26 26 26 25 27 26 24 23 22 X7 24 26 25 25 26 24 26 25 23 25 24 25 26 24 X6 24 23 27 24 21 26 23 22 25 21 24 22 22 28 X5 .66 22.2 21 20 21 20 14 .54 22.5 22 21 20 22 13 .78 22.5 21 18 23 23 12 .83 23.4 21 23 21 18 11 .78 22.9 18 20 23 24 10 .54 23.6 24 21 23 25 9 .93 22.7 23 20 24 24 8 .53 23.2 26 22 22 22 7 .52 23 23 21 20 23 6 .79 23.2 24 19 21 22 5 .69 22.9 18 22 23 22 4 .79 22.5 19 22 23 26 3 .65 22.4 25 20 20 21 2 .80 22.3 22 19 22 20 1 S. E. Mean X4 X3 X2 X1 Batch

24. Sample Control Chart 22.8+3(.7)~24.9 22.8-3(.7)~20.7 6σ

31. Balanced Scorecard Financial Cusotmer Internal-Business-Processes Learning and Growth

38. UMM Scorecard-all LA

40. UMM Scorecard-PLAC

42. Questions?