This document provides an overview of Wipro's implementation of Six Sigma. It discusses Wipro's history and transformation into an IT company. It describes the challenges Wipro faced in implementing Six Sigma, such as changing culture and project selection. It outlines Wipro's phased implementation of Six Sigma and the benefits it provided, including reduced defects, increased productivity and customer satisfaction. It also discusses the roles of different individuals involved in Six Sigma projects at Wipro and how the program helped improve processes, products and reengineering.

1. IMSEC
PULKIT PATHAK
MECHANICAL
4th YEAR

2. CONTENTS
 ABOUT WIPRO
 SIX SIGMA MEAN AT WIPRO
 DIFFICULTIES ENCOUNTERED BY WIPRO
 IMPLEMENTATION OF SIX SIGMA
 PHASED IMPLEMENTATION
 BENEFITS OF SIX SIGMA PROGRAM
 PLAYERS AT WIPRO
 WIPRO GREEN MACHINE
 REFERENCES

3. ABOUT WIPRO
 Azim Premji current chairman of WIPRO has led WIPRO
since 1966.
 Girish Paranjpe is the new Jt. CEO of Wipro’s IT business
sector and also is an executive director in the board of WIPRO
limited.
 WIPRO limited is today a $5 billion revenue IT, BPO and
R&D services organization with presence in over 50 countries.
 WIPRO stands for Western India Vegetables Products Limited.
 Motto is “do it right the first time”.

4. HISTORY
 Wipro started as a vegetable oil company in 1947 by Azim Premji’s father.
When his father died in 1966, Azim a graduate in electrical engineering
from Stanford university, took on the leadership of the company at the age
of 21.
 He transformed the vegetable products factory into a customer products
group and then entered the information technology area.
 In 1977, when IBM was asked to leave India, Wipro began developing its
own computers and in 1981, started selling the finished product.
 Wipro is the first Indian company to adopt Six Sigma. Today, Wipro has one
of the most mature Six Sigma programs in the industry ensuring that 91% of
the projects are completed on schedule, much above the industry average of
55%.

5. Six Sigma mean at Wipro
 Products and Services should meet the global
standards.
 Philosophy of one working smarter not harder.
 Transformation of customers demand into product
specification.
 Make Quality a culture within.
 Focus on defect reduction, timeliness, and
productivity.

6. Difficulties encountered by Wipro and
learning from them
 Changing the culture: Restructuring the organization
culture, infrastructure, training and confidence building took
time.
 Project Selection: The first year of deployment was extremely
difficult for Six Sigma success. They decided to select the project on
the basis of high probability of their success.
 Training: To find the right kind of people and train them was a
difficult job. This motivated Wipro to start their own consultancy to
train the people.

7. Implementation of Six
Sigma
• Developing new Processes
• Improving Existing Processes
• Reengineering
PTO

8. Developing New Process
 DSSS+ Methodology –Wipro employs DSSS methodology for
software development.
 DSSP Methodology – used for designing new processes and
products.
 DCAM Methodology – used for designing for customer
satisfaction and manufacturability.
Improving Existing Properties
 TQSS Methodology –used for defect reduction.
 DMAIC Methodology –Help desk, customer support.
For Reengineering
 CFPM (Control Functional Process Mapping
)Methodology.

9. Phased Implementation

11. Benefits of Six Sigma Program
 Reduction in product defects.
 Waste elimination.
 Increased Productivity by 35%.
 Increased customer satisfaction.
 Improved quality than before.
 The financial gain that Wipro has achieved by using
Six Sigma has been one of the high points.

12. Players(work team) at Wipro
 Executive Management.
 Six Sigma Champions and Deployment Leaders.
 Financial Executives.
 Executive Black Belts.
 Black Belts.
 Yellow Belts.

13. BENEFITS OFFERED TO EMPLOYEES
 Interest free loan is provided.
 It provided credit cards for the employee as per the
policy.
 Formal and casual dress are allowed during service
hours.
 Feedback are converted to action.
 Right balance between work and fun.

14. Wipro Green Machine(in India a
only)
 Wipro InfoTech was India’s first company to launch
environment friendly computers on 14 June 2007. For
Indian market Wipro has launched a new range of desktops
and laptops called Wipro greenware.
Wipro Greenware
 ROHS(resistance of Hazardous Substances)
 Recyclable & degradable packing materials.

15. References
 http://verma_arvind.tripod.com/QA_at_wipro.pdf
 http://www.wipro.com/blog/Managing-change-the-Six-Sigma-way
 Sharma,Pandla,Gupta, Six Sigma at Wipro Technologies: Thrust on
Quality (1-14)
 Retrieved
from: http://www.iitk.ac.in/infocell/announce/convention/papers/Cha
nging%20Playfield-04-
Manisha%20Sharma,%20Kapil%20Pandla,%20Prasanth%20Gupta.p
df

16. THANK YOU