This document discusses various knowledge management processes implemented by Wipro, including: 1. The Big Data Ready Enterprise (BDRE) framework which helps simplify big data implementations. 2. The Integrated Process Automation Tool (iPaT) which is a web-based project management tool used across the project lifecycle. 3. Information Security Management System (ISMS) and Six Sigma which were implemented to improve processes and quality. 4. Lean principles exemplified by Toyota Production System which were applied to software services to standardize processes and make work more visible and efficient.

1. KNOWLEDGE MANAGEMENT
Submitted by,
Abhi Bhalla
A-02

3. Process Improvement Practices
Implemented by Wipro
• Big Data Ready Enterprise (BDRE) Framework.
• Integrated Process Automation Tool (iPaT)
• Information Security Management System (ISMS)
• Sig Sigma
• Lean principles, exemplified by the Toyota Production
System (TPS)

4. Big Data Ready Enterprise (BDRE)
• The BDRE framework essentially helps enterprises save thousands
of laborious and expensive man-hours in deploying the technology.
• Ways in which the BDRE framework actually simplifies things for
enterprises:-
1. To begin with, you don’t have to build the platform from the
ground up, saving you hundreds of man days.
2. Also, this being an Open Source platform, it lets your team
contribute as well.
3. In other words, your Big Data implementations would get
significant acceleration and letting you leverage data effortlessly
to deliver quantum business growth.

5. Integrated Process Automation Tool (iPaT)
• Integrated Process Automation Tool (iPaT) is a Web-based
project management tracking tool, developed and maintained
in-house.
• iPAT is a single window for the entire project life cycle from
initiation to closure. The tool is a storehouse of process assets
such as templates, checklists, and process models
• It is integrated with the organization’s Human Resources
database for team details, audit tool for non-compliance
closure details, and Wipro’s knowledge management system
for Project Data Bank (PDB) data.

6. Integrated Process Automation Tool
• iPAT is used by every practitioner, from project team members to
the quality group, including senior management
• Team members use iPAT to update work plans
• Testing teams use iPAT for managing testing activities; and
• Project managers use it for monitoring project status and activity
management.
• iPAT provides an automatically generated metrics scorecard at the
end of the project and provides for an online approval
mechanism.

7. Information Security Management System
(ISMS)

8. SIX SIGMA
• Wipro was one of the first companies to implement six sigma.
• While ISO 9001 and the SEI-CMM helped in the definition and
institutionalization of processes, a methodology was still needed to
enable higher levels of optimization, directly resulting in lower costs
and increased customer satisfaction.
• Six Sigma methodologies were identified not only to address these
challenges but also to aid in sustaining the process improvement.
• Six Sigma directly contributes to Maturity Level 5—continuous
optimization of key process areas.

9. SIX SIGMA
• Six Sigma achieves dramatic improvement in business
performance through a precise understanding of customer
requirements and the elimination of defects from existing
processes, products, and services.
• Wipro decided to raise the quality bar in all key process areas
to Six Sigma level.
• Six Sigma was adopted as a management philosophy to
encompass every sphere of work—from a secretary’s desk to
the Chairman’s office.

10. SIX SIGMA
Wipro chose to implement Six Sigma because :-
• Six Sigma focused on the customer and was based on data
integrated well with Wipro’s other quality initiatives
• Was measurable, unlike other quality systems
• Was an effective approach for removing defects from products and
services
• Was project based and provided immediate milestones
• Gave them a competitive edge

11. LEAN
• Back in 2004 no one had tried to apply manufacturing
principles to software services and IT work at the scale that
Wipro was operating.
Four steps to Lean tasks:
1. Specify the task.
2. Streamline communication
3. Simplify the process architecture.
4. Adopt hypothesis-driven problem solving.

13. LEAN-TPS
In addition, there were three challenges specific to software services:
1. Task uncertainty- The challenge is: how does a supplier
standardize processes when the processes change rapidly.
2. Process invisibility. Often, employees do much of the work using
‘the knowledge in their heads’. Lean, on the other hand, ‘tries to
bring everything out in the open’.
3. Architectural ambiguity. When creating software, the engineers
often won’t know if it works until they do it.

14. THANK YOU