1. Samara Garnett, BSTM, MBA
303 N Ross Lane, Medford, Or 97501
(541)499-8451
samaragarnett@yahoo.com
OBJECTIVE
To obtain a position dedicated to the welfare of all people. I am focused on problem-solving and improving
the lives of others with compassion and empathy. I am very excited about the possibility to work with a team
of professionals with the same goals as myself, committed to making sure our community has the support
they need to be cared for and protected.
EDUCATION
DeVry University
• MBA, June 2016
• BS Technical Management, June 2014
• Mental Health First Aid
• CPR/First Aid
EXPERIENCE
Harry and David, Leadership- Trainer  September, 2016- Current
DEA/OBL (data entry/blaster) Trainer
• Train groups of associates how to navigate and use the computer system so they are able to do the
job as either DEA/OBL associate
• Utilize time after the training classes as an “ask me”; when associates complete training they go to
the call center and may come across questions so they raise their hands
• Trainers will work as DEA/OBL on days they are not training
• DEA group are only able to take orders that come by mail, fax, business
• OBL group are able to do DEA as well as the OBL; OBL associates receive excel spreadsheets and
have to format the spreadsheet properly to be accepted by the computer system (blaster program)
• Attentive to the smallest detail is a must
• Coach associates so they will know where they are making errors, behavioral, etc.
• Effective communication with associates, other trainers/team leaders, upper management
• Able to remember the answers to questions, or direct to the procedures of the particular order
• Aid in making sure that all associates are successful
Options- Hazel Center, On Call  August 2016- Current
• Teaching life skills
• Identify behavioral issues
• Managing symptoms
• Accessing community resources
• Provide clinical documentation
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2. • Assist residents to reach their full potential
Jackson County Mental Health, Health & Human Services - Crisis/Respite  April 2015 – July
2016
• Assist in finding resources and determine appropriate client needs with housing, medical treatment,
psychiatric treatment, transportation, employment, financial needs, and activities of daily living
• Assist clients with learning and utilizing coping skills to be productive members of society
• Establish and maintain a trusting relationship with client through regular contact
• Maintain accurate documentation on individual client activities, treatment, and progress
• Assist clients with self-esteem, self-care, and the ability to problem-solve with little to no help from
staff.
• Identify behavioral problems in individual client and aid in modification
• Medication management
• Meal preparation
• Develop special programs and engage in activities or outings, either on an individual basis, or in a
group setting
• General office duties such as filing, record keeping (both paper and electronic), answering phone, and
responding to email
• Develop and maintain an effective working relationship with peers and county staff, public officials,
general public, or any other agency
• Maintained the supply order for the two programs in direct correspondence with administration
• Adhere to all departmental policies and procedures
• Regular and reliable attendance within a 24/7 program, flexible with availability including being
flexible to overtime needs
Best Western Plus Hotel - Front Desk  February, 2015 – April, 2015
• Handled multi-line phone
• Made reservations for future, as well as walk-in guests
• Kept a record of all current and past guests with proper filing
• Data entry
• Navigated and entered info in the Matrix system used as the front desk
• Ability to multi-task in a fast-paced, detail-oriented environment, while maintaining a positive
attitude
• Processed cash, debit, and credit payments
Harry and David - Order Blaster/DEA November, 2014 – December, 2014 (seasonal)
• Data Entry, filing
• Critical thinking in a fast-paced environment, with high-level of required communication required
between the team and leader
• Fast-paced
• Microsoft Excel used for every order
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3. Asante Rogue Regional Medical Center - Staffing Office  April, 2014 – October 2014
• Handled a multi-line phone
• Arranged centralized units with the proper matrix of staff according to census
• Documented all information - sick calls, staffing, any and all changes made by the units
• Critical thinking required to assess high-need situations and staff appropriately
• Communicate with staff at all levels
• Understanding of policy and procedure required; enforcement, as needed
• Data Entry
Addus Healthcare - Home Care Aid  February, 2009 – May, 2014
• Provide in-home care, including, but not limited to: general housekeeping, cognitive support, daily
living assistance, medication reminders and tracking, doctor appointment scheduling and tracking,
bill pay reminders
• Alzheimer’s, Dementia, Terminal Brain Injury, Mental Health and Hospice Care
• Keep paperwork up to date and current pertaining to individual client
• Travel to client with perfect driving record
• Positive and open communication with all clients and office
Columbia Ridge Assisted Living Facility - 2nd
Lead Med Tech  October, 2009 – November, 2010
• Recorded detailed daily occurrences of individual residents
• Recorded medications dispensed according to individual residents on a daily basis
• Led a team daily on the dual level facility in a fast-paced environment
• Communicated closely with physicians and pharmacies on a regular basis
• Kept positive and open communication with all residents and staff
• Acquired registered nursing assistant certification through the state of WA
• CPR/First Aid certified
• Diabetes training including Capillary Blood Glucose reading and insulin injection techniques
• Alzheimer’s, Dementia, Terminal Brain Injury and hospice residents
Morgan and Chase Publishing - Administrative Assistant  February, 2007 – September, 2008
• Worked closely with the President and Vice President for several departments
• Maintained multi-phone lines, screened calls when needed, made outgoing calls to customers, and
handled incoming/outgoing emails
• Maintained and made updates/changes to the website
• Proofread all books before sent to the printer
SKILLS PROFILE
• Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Able to work efficiently as a leader or team player
• Able to adapt easily; able to diffuse a situation before, during, and after it escalates
• Time management skills
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