Miesha Mitchell is a nursing professional with over 10 years of experience as a Certified Nursing Assistant, Certified Home Health Aide, and Medical Assistant. She has worked in diverse healthcare settings including hospitals, nursing homes, home health, and hospice. Mitchell has a variety of licenses and certifications and is skilled in areas such as patient care, charting, medication administration, and assisting with activities of daily living. Her experience also includes working as a telephone interviewer and customer service representative.

1. Miesha Mitchell
9119 Jamacha Rd #117, Spring Valley CA 91977
Home: 619-414-3162 mrswalker_99@yahoo.com
Professional Summary
Reliable, service-focused nursing professionalwith excellentpatient-care and charting skillsgained through five years
of experience asa CNA. Compassionate and technicallyskilled in attending to patients in diverse healthcare settings.
Licenses
Certified Nursing Assistant
Certified Home Health Aide
Dementia Care Specialist
BLS and CPR certified
Med Tech
Medical Assistant
Skill Highlights
Calm and level-headed under duress PatientCare & Safety
Quick problem solver Diagnostic Testing
General housekeeping ability Medical Terminology
Understands mobility assistance needs Electronic Medical Records
Charting expertise Vital Signs & Patient Monitoring
Understands medical procedures Medication Administration
Trained in grooming and bathing assistance Privacy / HIPAA Regulations
Patient Advocacy and Support
Professional Experience
UniversalWorker Cna/Med Tech
July 2014 to October 2014
St.Paul's Homes& Services - San Diego, CA
Assist in the administering of medications and treatmentsunder the direction and supervision ofthe registered
nurse.
Report changesin the resident's condition and needsto the registered nurse.
Complete the appropriate records to documentcaresgiven and pertinentobservations.
Respond and attend to residents' request promptly.
Maintain proper hand washing techniques.
Maintain resident confidentiality; treat residentsand families with respect.
Understand, respect and respond to the emotional needsofeach resident.
Perform other related dutiesand responsibilities as deemed necessary.
Certified Nursing Assistant
May 2010 to July 2014
Scripps Healthcare SSRS Float Pool - San Diego, CA
Prepared patient rooms prior to their arrival.Collected urine and fecalsamples.
Positioned residentsfor comfort and to prevent skin pressure problems.
Provided personal nursing care in pre- and post-operative situations.
Charted dailyinformation on the residents such asmood changes,mobilityactivity,eating percentages, and daily
inputs and outputs.
Assisted with ADLs.
Promoted continuity of care byaccurately and completely communicating to other caregivers the statusof patients
for which care isprovided.
Assisted with adequate nutrition and fluid intake.
Home Health Aid

2. May 2011 to March 2012
San Diego Hospice and the Institute for Palliative Medicine - San Diego, CA
Experience working in homeswith disabled children and adults.
Provided alldaily living tasks to enhance quality oflife for elderly patients.
Worked as part of team to ensure proper care of body mechanics and safety of patient.
Partnered with team of Registered Nursesto ensure over allwell-being ofall patients.
Coordinated with doctorsand registered nurses to develop care plansfor patients.
Medical Assistant
March 2010toMay 2010
Vital Signs and EKG Holster Monitors, and Event Monitors Maintain protime log Triage phone calls Experienced
in scheduling appointments Filing Medical Records, and purging charts.
Certified Nursing Assistant
July 2008 to May 2010
Lemon Grove Care and Rehab Center
Assisted residents with bathing, dressing, feeding, lifting and transferring.
Often commended for maintaining the safety,respect and dignity of residents.
Provided primaryresident care and assistance with dailyliving activities.
San Diego Cardiovascular Ass.
August 2000- January 2002 | Telephone Intervie we r
Luth Research| San Diego, CA
 Conducted market research interviews by telephone of pre-selected callers
 Maintain confidentiality of all collected data
 Ability to type a minimum of 25 words per minute
 Exercise courtesy and professionalism with every call
December 2010 - 2013 | Customer Service Representative
Baron HR | San Diego, CA
 Answer incoming sales and service calls
 Determine applicability and scope of problem resolution
 Reply back to customer emails, process replacements or refunds
 Interim Roles:
 Floorwalker
 Responsible for walking call center floor, responding to agents with raised hands to ensure their questions or
concerns are addressed timely. Communicate performance concerns/trends and/or computer and website
issues immediately. Work closely with Attendance Desk to ensure new agents are seated quickly. Respond
to requests by Workload Monitor to check on agents who are on long calls, in after call, etc.
 Floorwalker POC (Point of Contact)
 During peak seasons served as point of contact, lead floor walker, assisting the floor walking staff with
escalated concerns. Serve as liaison between floor walking staff and Team Leads, Workload Monitor &
Support. Communicate performance concerns/trends and computer/website issues
Education and Training

3. Medical Assistant,2010
Concorde CareerCollege - San Diego, CA
Certified Nursing Assistant CertifiedHome HealthAide Dementia Care Specialist :2002
George G Glenner School of Dementia Care - San Diego, CA
High School Diploma : General,2000
Lincoln Academy- San Diego, CA
Skills
Medical Terminology
BHU
Mother/Baby
Med. Surg.
Trama
E.D
Telemetry
ICU
Oncology
Unit Clerk
Call Center
Strong customer service skills
Strong leadership abilities with excellent interpersonal and communication skills
Highly self-motivated with demonstrated planning, organizing and multitasking skills.
Strong computer skills including, Microsoft Office series, Works, Internet Explorer, & Outlook