Katie Rigby is a financial account specialist for Midlands Orthopaedics & Neurosurgery with experience in customer service, managing patient accounts, and educating patients. She has a bachelor's degree in public health from the University of South Carolina. Her past internships include working at the Department of Health and Environmental Control and as a front office intern at Midlands Orthopaedics & Neurosurgery. She is highly organized with strong communication skills.

1. JOYE KATHERINE (KATIE) RIGBY
712 Briarleigh Rd. * Florence, South Carolina * 29501
CELL (843) 245-7694 * E-MAIL jkatierigby@gmail.com
PROFILE My past and present work experience has prepared and provided me with the understanding that
excellent knowledge and support, along with strong communication skills are required for
maintaining efficient business operations. I am a highly organized individual with excellent
verbal and written communication skills, an eye for detail, and the necessary persistence to
achieve goals.
WORK Midlands Orthopaedics & Neurosurgery * Financial Account Specialist * May 2015 to Present
EXPERIENCE Proficient at managing daily responsibilities including, but not limited to returning phone calls,
e-mails, and one-on-one counseling while still maintaining and meeting weekly goals
• Assist and educate patients with the knowledge to make a positive financial decision
• Nurture and maintain positive relationships with insurance companies in order to
expedite claim adjustments
• Accountable for pre-collecting in office and out patient procedure payments
• Oversee patient accounts for collection review on a weekly basis
• Acquiring significant knowledge in ICD-10 coding
Front Office Intern * February 2015 to May 2015
• Assisted in the implementation of an improved patient registration process
• Developed a basic understanding of insurance contracting and the impact of contracts
on the revenue cycle in a private practice
• Improved knowledge of the Medicare and Medicaid Systems
Department of Health and Environmental Control (DHEC) * Intern * Summer of 2014
Department of Nutrition, Physical Activity and Obesity
• Explored policies, systems, and environmental change strategies to become familiar with
the best practices
• Critiqued, analyzed, and researched county demographics for the comprehensive plan
report specifically catered to healthy eating and active living principles
Red Bone Alley Restaurant * Hostess and To-Go Service * October 2010 to December 2014
• Managed multiple customer orders at one time while always maintaining appropriate
customer service in challenging circumstances
• Collaborated with fellow employees to meet company sales goals
Carolina Callers * Student Caller * February 2012 - May 2012
• Initiated phone outreach to university alumni, parents, and current seniors in order to
raise funds for the University of South Carolina
• Instilled a professional manner in uncomfortable situations
• Demonstrated strong oral and written communication skills and insightful knowledge of
the University of South Carolina
EDUCATION University of South Carolina * Bachelor of Arts in Public Health * Graduated May 2015
• Four year Life Scholarship recipient
INTERESTS Alpha Chi Omega Sorority * Domestic Violence National Philanthropy
Baseball * Maintaining a decade long working relationship with the USSSA Organization
Dog Sitting * Developed a trust and confidence amongst friends and colleagues to house sit
REFERENCES Furnished upon request
712 Briarleigh Rd. * Florence, South Carolina * 29501 * CELL (843) 245-7694 * E-MAIL jkatierigby@gmail.com