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- 1. Venus Wright 19404 RidgewoodAvenue Warrensville Hts., Ohio 44122 (216) 577-6742 ▪ (216) 854-9534 Venuswright72@gmail.com Summary Experienced ProgramAdministrator within a Social Service setting; Extensive customer service skills that works to enhance human service needs. Proficient in completing task, relating to assessments, determination of benefits and intervention planning. Key Skills Time Management Critical Thinking Case Planning/ Notes Training Organization Patience Problem solving Customer Service Education Tiffin University 2016-2017 Psychology University of Phoenix, Phoenix, Arizona Bachelors Human Service Management 2009-2013 Professional Experience Catholic Charities, Matt Tabblett for Women, Lakewood, Ohio 2016- 2017 Residential Aid • Monitored daily behaviors, and recorded case notes on women behavior. • Emotional support provided to clients with drug alcohol addictions. • Assist with disbursement of daily medications • Assisted with daily meals and activities • Drug testing Youth Opportunities Unlimited, Cleveland, Ohio 2014 – 2016 Summer /Fall ProgramAdministrator • Processed information related to determination of program admissions for summer jobs. • Recorded information within the data base to assure accuracy of all documents received. • Documented weekly notes to reference youths and young adults progress at worksites. • Developed scheduled time management through visitation of several worksites assigned. • Processed seventy five timesheets and corrections on a biweekly basis. • Mentored youth from the age 14-18 as well as young adult’s 18-23. • Provided different strategies to motivate and become more effective in the workplace. Aloft, Beachwood, Ohio 2013 – 2015
- 2. Front Desk Agent •Managed registration process, to assure efficient timely check in and out proper procedures. • Operated hotel switchboard, take calls and provided information in transferring calls. • Computed necessary billing changes using Galaxy light Speed system. • Balanced cash to begin and close shifts. • Managed accounting for all rooms and reported and maintenance, housekeeping concerns or any other issues concerning guest stay. • Provided guest with directions and any additional information needed through out there stay. Jane Edna Hunter, Cleveland, Ohio 2010 – 2011 Intern/ Volunteer • Trained on inputting information within, Statewide Automated Child Welfare Information System. • Participated in Outreach Programs to encourage and inform individuals of available assistance. • Cultivated plans towards safety assessment, family assessment, case plan and case reviews. • Assisted Licensed Case Worker, with visitation to homes to follow up on cases involving adoption, crisis situations, and foster care. Courtyard Marriott, Beachwood, Ohio 2003 – 2014 Banquet Coordinator/ Purchasing • Processed weekly food ordering through various food vendors, in order to ensure a flow of products needed. • Decreased food cost to 30% with effective purchasing. • Coordinated large events as well as organized seating and great customer service. • Supervised small staff as well as scheduling • Manage monthly inventory to assure accurate count. • Trained new staff on Pos Micro system. Lane Bryant Sales Expert, Mayfield Heights, Ohio 2003 – 2010 Style Expert • Maintained weekly credit goals to promote sales. • Daily merchandising & inventory through sales and promos • Revitalized marketing strategies to increase units of sales. • Ability to work under pressure with tight deadlines Certificates & Awards • Associate of the month, Courtyard Marriott • Certified New Hire Trainer Marriott, 2005 • Examination Certificate CSWMFT Board (Laws and Rules), 2014 • MEPA (Multi Ethnic Placement Act), November 2010 • Substance Abuse, November 2010 • Safe Serve Certificate, 2013