Projectmanagement Meets Web 2.0
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This document discusses how project management is evolving with new web technologies known as Web 2.0. It explores how tools like wikis, blogs, and social networks can facilitate more collaboration and knowledge sharing on projects. While traditional project management focuses on control and hierarchy, project management with Web 2.0 emphasizes decentralization, bottom-up planning, and emergent structures. Some questions are raised about whether this represents a new model of "Project Management 2.0" or just enhanced communications. Examples are given of how Capgemini is using various Web 2.0 tools.
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Projectmanagement Meets Web 2.0
- 1. Project management meets Web 2.0 2009 Henk-Jan van der Klis & Rick Mans Capgemini
- 2. Introduction Rick Mans Henk-Jan van der Klis Architect / Social Media Strategist Engagement manager F66 Business Analysis - SAP - Data Centric B52 Insurance & Pensions Services & Testing with Capgemini since 1/1/1999 with Capgemini since 1/4/2007 2009 Capgemini
- 3. TechnoVision 2012: The YOU experience Mashup Role-based applications user portals Rich Internet iPodification applications Characteristics •New generation of user interface technologies and Internet-based collaboration platforms •A customized experience for users allowing them to connect freely to the outside world to act, interact, collaborate, co-create, learn and share knowledge •A new generation of technology with a myriad of features that will change the habits of buying and communication 2009 Rick Mans & Henk-Jan Rickder Klis Capgemini 2009 van Mans Capgemini
- 4. TechnoVision 2012: From transaction to interaction Smart business networks Social collaboration Free agents tools / Wiki- nation nomics Characteristics •Organisations and individuals in a continuous cycle of learning, creating and collaborating •Creating additional value through business innovation with markets, players and consumers constantly shifting position •Global ‘open’ markets where information on available products and vendors vastly increases the competition compared to the levels of existing localised ‘closed’ markets 2009 Rick Mans & Henk-Jan Rickder Klis Capgemini 2009 van Mans Capgemini
- 6. Máxime Verhagen - Twitter en TwitPic live vanuit de Trêveszaal Transparency rules? • @maximeverhagen biedt inkijkje, maar • Hij wordt wel berispt door Balkenende 2009 Rick Mans & Henk-Jan Rickder Klis Capgemini 2009 van Mans Capgemini
- 7. Twitter among surgeons – offshore communications Story Highlights (February 17, 2009) •For the second known time, surgeons "Twittered" last week during surgery •Doctors used social- networking site Twitter to give updates about the procedure •Following along online were other doctors, medical students and the merely curious •Surgeons hope twittering will help educate other doctors and the public 2009 Rick Mans & Henk-Jan Rickder Klis Capgemini 2009 van Mans Capgemini
- 8. Web 2.0: Community, Communications, Collaboration and Creativity Technovision definition Web 2.0, when used in the context of analysis and promotion of web technology, refers to a perceived second generation of web-based communities and hosted services — such as social- networking sites, wikis and folksonomies — which aim to facilitate collaboration and sharing among users. Wikipedia definition Web 2.0 is a term describing the changing trends in the use of World Wide Web technology and web design that aim to enhance creativity, communications, secure information sharing, collaboration and functionality of the web. Web2.0 defined 2009 Capgemini
- 9. Trustworthy information: share with and use from others Some questions •Where do you search for information? •What’s a trustworthy source of information for you? •Are you a ‘newsmaker’, ‘aggregator’ or source of information to others? •Do you agree with ‘Knowledge is power, sharing knowledge is more powerful’? 2009 Rick Mans & Henk-Jan van der Klis Capgemini
- 10. Project management 2.0? Wikipedia definition Project Management 2.0 (social project management) is the natural evolution of project management practices brought by Web 2.0 technologies. This second-generation Web environment has imposed itself by virtue of new Web services and applications, which quickly replace traditional project management software. Such applications include: blogs, wikis, collaborative software, etc. With broadband as the new utility, virtual teams now can work together much more efficiently by utilizing the new-generation, Web-based project management tools. These tools challenge the original definition of project management. Project Management 2.0 represents a dramatic shift toward having collaboration as the heart of project management. The transformation appears in the role of the project manager and in the interaction with clients. 2009 Capgemini
- 11. Project management, tools and collaboration illustrated IPMA Projectie december 2008 IPMA Projectmanagement Parade april 2009 . . 2009 Capgemini
- 12. Project management meets web 2.0 illustrated Wiki for communication and knowlegdge sharing Profile, resume for hiring •Projectmanagement wiki (Capgemini / IPMA-NL) • LinkedIn •Confluence wiki at Achmea projects • Plaxo Web-based project management Getting things done • Basecamp •Remember the Milk • Comindwork •GTD Inbox for Gmail (Firefox add-on) 2009 Capgemini
- 13. Project management meets web 2.0 illustrated Social networks on project management Bloggers on project management (related topics) • Project Management Groep Nederland (@ • Sander Hoogendoorn LinkedIn) • Henk-Jan van der Klis • IPMA-NL (@ LinkedIn) • Melle de Vries • PPMNG • Ikdoeprojecten.nl (@ Ning) Bloggers on IT trends • Capping IT Off • Mark Nankman • Nikhil Nulkar • Rick Mans • Lee Provoost 2009 Capgemini
- 14. Web 2.0 comes to Microsoft Outlook 2009 Capgemini
- 15. Wait a minute! Web 2.0 -> Collaboration as the heart of project management 2009 Capgemini
- 16. Consequences of Web 2.0 2009 Capgemini
- 17. Joining the Web 2.0 experience has a positive impact Try before you buy Communications platform Use LinkedIn and Plaxo to evaluate new hires Feed stakeholders. Give your stakeholders a New hires often participate in various online platform for expressing their thoughts. profile sites. Use it to your advantage! The web is always on Transparency “Opening up” is the thing to do. Be transparent about everything involving your You can always access your e- project, and invite participation. mail, planning, project documents. Get to know and trust your userbase: integrate their feedback in your iterations. 2009 Capgemini
- 18. Ignoring Web 2.0 could potentially bring bad things Blogging Unhappy customers Do you have a policy on blogging? Unhappy stakeholders / customers tend to be Channel the enthusiasm of your blogging project very vocal! members and stakeholders by either setting clear From the outside, no one can see if those guidelines, or by fully trusting and allowing unhappy customers represent a minority. everything. Communication strategy Is your communication strategy tuned towards Web 2.0? Embrace the new, unconventional marketing opportunities that Web 2.0 brings! 2009 Capgemini
- 20. Web 2.0 benefits are mainly qualitative in nature Web 2.0 applications allow you to – Increase employee attraction by using talents to participate in innovation. – Capture knowledge more efficiently. – Make data easily available and exchangable between departments. – Increase collaboration. – Be more agile and strategically lined up to target your competitors. innovate 2009 Capgemini
- 21. You can’t control conversations 2009 Capgemini
- 22. There are many web 2.0 alternatives to a water cooler or coffee machine You are what others tell about you – Reputation is what other make of it. The ‘outside world’ creates and breaks reputations. – If you do not participate in this conversation with the ‘outside world’, the ‘outside world’ will define your reputation. – Texts on internet are always there. – Damage control What are people telling about you? What are they telling about your project, program, client or Capgemini? Een goede (online) reputatie komt te voet en gaat te paard 2009 Capgemini
- 23. Is your project scope unique or do you try to reinvent the wheel? 2009 Capgemini
- 24. Project management knowledge & practices are freely available online Projectmanagement wiki – PRINCE2 Deliver – Unified project management . . 2009 Capgemini
- 25. Web 2.0 is about emerging trends. Do experiment just like Capgemini and us Bottomline • Follow • Create • Engage 2009 Capgemini
- 26. Slideshare – presentations shared beyond company borders May 2009 figures •292 Capgemini related presentations: projects, research, methods, C apgemini service offerings, etc. •271 Capgemini colleagues are Slideshare users. •Our January 2009 version of Project management meets web 2.0 already got 1,259 views online. 2009 Rick Mans & Henk-Jan Rickder Klis Capgemini 2009 van Mans Capgemini
- 27. Yammer –Twitter-like microblogging within company borders May 17, 2009 figures •2,211 Capgemini colleagues use Yammer, compared to 100 in January 2009. •16,490 messages •113 groups •Large user groups in the Netherlands, Nordic countries, India, UK •A proven stepping stone for: •Updates to Cwiki •Questions and answers •Worldwide relationships 2009 Rick Mans & Henk-Jan Rickder Klis Capgemini 2009 van Mans Capgemini
- 28. Youtube – broadcast yourself May 17, 2009 figures •387 Capgemini videos on service offerings, corporate communications, events, projects, personal experiences. •Upper left: Capgemini ZON (Heerlen) •Upper right: Salil Parekh on Capgemini India operations •Middle left: Capgemini Spain in SecondLife •Middle right: External ad campaign at Schiphol •Lower left: Capgemini BAS 2009 New Year’s event at Dolfinarium •Lower right: a walk at Les Fontaines 2009 Rick Mans & Henk-Jan Rickder Klis Capgemini 2009 van Mans Capgemini
- 29. Project management + web 2.0 = Project management 2.0? Traditional Project Does Wikipedia tell the truth? Project Management 2.0 Management Centralization of control Decentralization of control • Another marketing buzz word? Top-down planning Bottom-up planning • Does web 2.0 change project Authoritarian environment Collaborative environment management or communications Implied structure Emergent structures paradigms? Limited/Restricted Access to Organized/Unlimited Access to the plan the plan Global/Live Access to Local Access to information information Limited Communications Unlimited Communications within team within team Separate projects Holistic approach Overly complex tools Easy to use tools Rigidity of tools Flexibility of tools 2009 Capgemini
- 30. Project management + web 2.0 = Social project management? Does Slideshare tell the truth? • Is Agile project management the way to escape project management 1.0 failures? • Can every project assignment be broken into smaller projects? • What’s new? 2009 Capgemini
- 31. Your questions & feedback, please (you don’t have to follow us on Twitter) Rick Mans Henk-Jan van der Klis http://www.capgemini.com/technology-blog/ http://www.henkjanvanderklis.nl http://twitter.com/rickmans http://twitter.com/hjvanderklis http://www.linkedin.com/in/rickmans http://www.linkedin.com/in/henkjanvanderklis 2009 Capgemini