Michaelklemen2009

The document discusses the rise of cloud computing, web 2.0 technologies, and their impact on business and society. It notes that technical capabilities have advanced to support richer online experiences, while social trends show people have broader social networks and changing views around privacy and intellectual property. This shifts power from technology to people. Businesses can use new tools to better understand customers and collaborate, and technology offers opportunities for agility, visibility, and connecting physical production networks. The future is one of an interconnected "network of everything."