1. Markist Spillman
601 S. 96th St • Mesa, AZ, 85208
480-840-5926 •spillman029@hotmail.com
Linkedin.com/markistspillman
Summary of Qualification
 Problem Solving – While working as a staff Night/Weekend Supervisor, I spearheaded an effort to revamp the
performance customer service representative systemthrough training of customer service staff. This significantly
reduced tardiness of staff.
 Communication – I worked with call center management on dozens of topics covering policies and procedures
for customer service, customer service representatives’tasks,and customer service representative management.
 Multi-Tasking – I oversaw customer service representative affairs in a 25-40 person organization including benefits
administration, training/development, employee relations, recruitment/selection, and compliance with policies and
procedures.
Work of experience
Fraud Specialist
Macy’s West
August 2012-April 2014 (1+yrs) Tempe, AZ Tasked with taking inbound and making outbound calls for Macy’s FDS
assisting in fraud logistics including gift cards, Internet orders and in-store pick-ups.
Sales & Reservations Agent
U-Haul Co of Arizona
June 2012 –August 2012 (2 month) Tempe, AZ Tasked with taking calls for U-Haul regional and its affiliates offices
throughout the U.S. assisting newand existing customers with quotes,rentals, storage payments and othervarious requests
they may need assistance with.
CSR
Logisticare Solutions, LLC
March 2011 - June 2012 (1 year 3 months) Phoenix, AZ Tasked with taking calls from Medicaid/Medicare members for a
company that provides rides for members through various taxi, wheelchair vans,and ambulances throughout the U.S.
Nights & Weekend Supervisor
Logisticare Solutions, LLC
October 2008 - March 2011 (2 years 5 months) Phoenix, AZ Nights & Weekend Supervisor duties include maintaining call
center flow in absences of call center manager and general manager. Duties also including nightly daily reports, logs, quality
management.
CSR/LEAD
Logisticare Solutions, LLC
March 2008 - October 2008 (7 months) Phoenix, AZ Tasked with taking calls from Medicaid/Medicare members for a
company that provides rides for members through various taxi, wheelchair vans,and ambulances throughout the U.S. I am
also one of the leads for all programs on the Nights/Weekends Staff.
Rapid Resolutions Rep
Sears Holdings & Co.
August 2006 - March 2008 (7 months) Tempe, AZ Tech support for currently warranted appliances that can be resolved
through troubleshooting overthe phone or setting up an appointment for technician to repair appliance.

2. International Specialist
DHL Express
March 2006 - July 2006 (4 months) Tempe, AZ provided customers with excellent customer service in tracking, picks, and
other various requests with international shipments and commodities knowledge variances from country to country.
Outbound Network Rep
DHL Express
August 2005 - March 2006 (7 months) Phoenix, AZ Undeliverable specialist: basic research and recovery of lost or missing
packages delivered to customers with a huge International based operations.
Communicate daily internationally with International destinations ofshipments.
Customer Service Rep
DHL
August 2004 - August 2005 (1 year) State: AZ Provide customers with excellent customer service in tracking, picks, and
other various requests.
Senior Manager
FLS-DCI
June 2001 - April 2004 (3 years 1 month) State: AZ I was in charge of the 1st shift operations in fund raising managing
various campaigns as well as managers, QAs, and agents.Also in charge of distribution of project hours of daily schedule as
well as call center and shift scheduling.
Night Manager
FLS-DCI
March 1999 - June 2001 (2 years 3 months) State: AZ I oversaw night team of representatives as well as kept a daily
schedule of team hours so we exceed the expectations of the company needs for fund raising for the Republican
representatives including George W Bush campaigning. I also gave insight on changes that needed to be made as well as
changes that were necessary for an effective fund raising adventure. Given the responsibility of motivating my team members
with extra funding, food parties, and games.
Sales Representative
K R Systems
June 1997 - March 1999 (1 year 9 months) State: AZ Sold Kirby vacuums from doorto door. Mastered and became Field
Counselor that supervised 5-8 sales representatives resulting in duties such as getting them into houses to give
demonstrations,showing proper demonstrations of a Kirby, and last but not least selling the Kirby for them until they could
do it on their own.
Account Representative
Gateway Consulting
October 1995 - April 1997 (1 year 6 months) Tempe, AZ Made outbound calls qualifying accredited investors for high risk
stocks commonly known as «red herring» stocks,closing the sale and maintaining a good client relationship for repeat and
referral business.
Education
University of Phoenix, Tempe, Arizona Jan 2015-present
Bachelorof Science in Information Technology Advanced Networking
3.9 GPA