1. DRU VERBAL
Experienced Business Professional
Fountain Hills, AZ 85268
dru.verbal@gmail.com - 480-217-2537
To obtain a position with an Organization, which recognizes integrity, hard work, desire to succeed, and
professionalism.
Authorized to work in the US for any employer
WORK EXPERIENCE
Tech 1 Prior Authorizations
Apex Systems - Scottsdale, AZ
Take inbound calls for prior authorizations department at CVS Health. High Volume Call Center. Health Care
Prescription Insurance.
Pharmacy Clerk
AHS PharmStat - Scottsdale, AZ - April 2016 to September 2016
Responsibilities include inbound and outbound calls from current and future patients of Gen Rx pharmacy, a
mail order pharmacy. Patients call regarding enrollment and medication refill options through Gen Rx, a mail
order pharmacy company. Responsibilities also include data entry, and working side by side with pharmacy
technicians to refill patient orders while providing customer service.
Vehicle Service Attendant
The Hertz Corporation - Phoenix, AZ - January 2016 to April 2016
Responsible for vehicle preparation to ensure vehicle is ready for customer pick-up. Drive and park vehicles
on-lot as needed. Check for vehicle damage and ensure features of the vehicles are operational. Check vehicle
status. Ensure interior of vehicle is clean. Fill gasoline tank and check fill levels of all fluids. Clean the exterior
of vehicle. Meet processing and standardization quotas. Perform related tasks as directed by managers. Able
to work outdoors in all types of weather conditions.
CAP Associate Team 2
Walmart - Scottsdale, AZ - October 2015 to January 2016
Unload merchandise from Walmart Distribution Truck, Stock Merchandise on shelves, Take merchandise to
sales floor, pick merchandise from bins, bin merchandise into bins. Increased revenue by helping Customers
locate merchandise. Decreased time to unload Walmart Distribution Truck. Ability to do heavy lifting. Problem-
Solving. Verbal communication. Time Management.
Clincal Administrative Coordinator
Alere Health - Scottsdale, AZ - April 2015 to November 2015
The Clincal Administrative Coordinator is responsible for contacting identified participants by phone/or other
electronic means to promote Alere's Condition Management, Wellness and Maternity programs and services.
Handles 150+ outbound and inbound calls per day; providing overview of the program and responding to
questions about the program enrollment, encourages immediate assessment of enrolled participants.
2. Positions in this function includes those responsible for initial triage of members, administrative intake of
members or managing the admission/discharge information post-notification, working with hospitals and the
clinical team. Includes managing incoming calls, managing requests for services from providers/members,
providing information on available network services and transferring members as appropriate to clinical staff.
Manages the referrals process, processes incoming and outgoing referrals, and prior authorizations. This
function includes intake, notification and census roles.
OWNER
DV Enterprises - Fountain Hills, AZ - November 2004 to April 2015
Launched private business * Developed marketing plan *Sells merchandise (athletic footwear) on eBay
*Sources product from china *Developed active following of in-demand products *Book Packager *Desktop
Publisher
OWNER
WWW.SHOP.COM/POWERSOURCE - Fountain Hills, AZ - May 2012 to March 2015
Operate web portal providing Internet shopping and Product brokerage. www.shop.com/powersource also
provides Internet Marketing Information and Resources to select clients.
Customer Service Representative/Call Center
APAC Customer Services Inc. - Phoenix, AZ - September 2014 to January 2015
CUSTOMER SERVICE REPRESENTATIVE (Temporary 40 hrs/week)
APAC Customer Services, Inc.- Phoenix, AZ – September 2014 to January 2015
Customer Service Representative for Benefits Enrollment with AON Hewitt on the Boeing Project.
Skills Used
Call Center Experience
IMS ASSOCIATE
Walmart Supercenter #5835 - Cave Creek, AZ - April 2014 to November 2014
Responsibilities
Unload merchandise from Walmart Distribution Truck, Stock Merchandise on shelves, Take merchandise to
sales floor, pick merchandise from bins, bin merchandise into bins. Clean backroom area.
Accomplishments
Increased revenue by helping Customers locate merchandise. Decreased time to unload Walmart Distribution
truck.
Skills Used
Ability to do heavy lifting. Problem-Solving. Verbal communication. Time Management.
STORE ASSOCIATE
The Home Depot - Scottsdale, AZ - June 2011 to April 2012
Front line of store. *Ensure Customer Satisfaction. *Put Customers FIRST. *Provide
Excellent customer service by greeting all customers, offering competitor adjustments, selling Home Depot
products and services, and loading Customers.
WAREHOUSE ASSOCIATE
Integrity Staffing Solutions - Phoenix, AZ - April 2011 to June 2011
3. Performed work to load different products, merchandise, or parts into their proper containers. *Counted items
that were placed into different containers. *Reviewed packing lists to make sure that all items were inside.
*Picked merchandise selected by customer to be packed for delivery.
WAREHOUSE ASSOCIATE
Integrity Staffing Solutions - Phoenix, AZ - November 2010 to December 2010
Performed work to load different products, merchandise, or parts into their proper containers. *Counted items
that were placed into different containers. *Reviewed packing lists to make sure that all items were inside.
*Picked merchandise selected by customer to be packed for delivery.
OWNER
Details Ltd - Fountain Hills, AZ - January 2009 to January 2010
Cleaned and refurbished new and used automobiles *Washed vehicle exterior *Vacuumed
interior of vehicle *Scheduled appointments *Price Quotes *Managed three employees
SHIPPING SPECIALIST
FedEx Office - Paradise Valley, AZ - November 2006 to December 2008
Coordinated activities of in-center package delivery station *Directed team members *Problem solved
*Ensured customer satisfaction *Developed customer relations *Performed functions of Retail Consultant team
members
NIGHT AUDITOR
Courtyard by Marriott - Scottsdale, AZ - May 2007 to July 2008
Provided customer service *Supported team members and team goals * Print Management
Reports *Collected and analyzed data *Ensured guest satisfaction
CUSTOMER SERVICE/SALES REP
ETELECARE - Scottsdale, AZ - January 2006 to November 2006
Sold telecommunications products *Provided customer service *Converted leads into sales *Increased
conversion rates * Provided competitive pricing
EDUCATION
DPA in PUBLIC ADMINISTRATION
Capella University-Online - Minneapolis, MN
2011 to 2016
MHCA in HEALTH CARE ADMINISTRATION
Kaplan University-Online - Davenport, IA
2011 to 2014
MM in MANAGEMENT
University of Phoenix - Phoenix, AZ
2004 to 2007
BA in CRIMINAL JUSTICE
University of Michigan - Flint, MI
1997 to 2002
Business Club Member
