1. Pam Taylor
PO Box 801, Georgetown, TX 78626
Phone: 406-890-1990 :: email: Pam.Taylor.78626@gmail.com
https://www.linkedin.com/in/pam-taylor-48b44918
Self-motivated, dependable, mature administrative professional with years of experience in a variety of
industries including human resources, hospitality, high-tech, agricultural, publishing, behavioral health, call
centers; focusing on customer service & consumer advocacy. My experiences have required me to be
confidential and a very adaptable team player with strong interpersonal & communication skills. Iam
capable of performing all aspects of general office administration: management, proofreading, procurement,
and record- keeping. I am proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook and Publisher),
and familiar with Delphi, Opera, Springer-Miller Systems, and Unifocus Surveys.
Executive Assistant/Human Resources/Sales Coordinator
Holiday Inn Downtown Missoula (www.sagehospitality.com and www.holidayinndowntown.com)
200 S. Pattee St., Missoula MT 59802 - (406) 532-2053
March 10, 2014 to September 18, 2015 (Moved to TX to be near family – husband retired)
Provide administrative support to General Manager, Sales & HR teams: assisted with filing, phones,
ordering office supplies, sourcing new ideas to assist with marketing; proofread documents
Managed office support team with reception, equipment, supplies, repairs, etc.
Onboard new employees, did all pre-hire and new hire paperwork for employees, drug tests,
background checks, worked with ADP and Quest Diagnostic Systems
Completely revamped filing system for both HR and sales; assisted General Manager with filing
projects and other projects as needed
Tracked leads and event inquiries by phone and in person, then distributed to Sales Managers in a
timely manner
Managed all requests for gift certificates; tracked securely for audit purposes
Managed FaceBook page
Completed research as needed, assist with various other departmental projects
Provide confidential administrative support to HR Director and General Manager of hotel
Assisted accounting with collection of invoices, processing payments, etc.
Phones, filing, correspondence, supply orders, maintained phone lists; all other duties as assigned
Safety Committee Team member
Arranged monthly employee meetings with Power Point presentation for GM to review with staff on
various updates and projects
Worked with all departments to build much needed team relationships in various projects – within
departments and entire organization as a whole
Executive Assistant to President, VP/General Manager
Glacier Park, Inc. (www.glacierparkinc.com)
PO Box 147. East Glacier Park, Montana 59434 – (406) 226-5631; PO Box 2525, Columbia Falls, Montana 59912
March 2008 - October 4, 2013 (Position eliminated due to GPI losing contract requiring reorganization)
Provide confidential administrative support to both President and VP/GM of $41M company
Calendaring, travel arrangements, and input and reviewing all expense reports for upper management
Assist in interaction with staff in other locales, Park Partners, Concessioners & National Park Service
Proofread written documents, brochures, make suggestions/creative thoughts
Receive, track and process all donations and gift certificates for non-profit requests
Maintain all files including concession contracts; meet NPS project deadlines, follow-ups & submittals
Point of contact for customer satisfaction resolutions (email, phone, letter). Responded to all surveys,
2012 customer contact was about 5,000 responses to our clientele - 2013 YTD was over 10,000
Developed online survey for customer satisfaction post visit, combined stats, reports, prepared
changes, proposed ideas
Assisted with development of redesign of new website
Safety Committee Team Member; updated annual Safety Manual for all nine locations
Developed guest comment card for use at properties for customer use
Updated phone lists for all GPI properties and NPS emergencies
Document all Guest Injuries, Motor Vehicle Incidents for submission to Insurance and Lawyers
Notary Public for the State of Montana as of December 2012 for four year appointment
Special Events Coordinator, March 2008 through April 2011 in addition to above job detail. Planned,
scheduled and sold weddings and special events at the nine company locations for each season. This
work increased enough in my tenure that a new position of Events Mgr, was created to take over.
2. Pam Taylor
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Executive Assistant to VP/CPO and VP/COO Christian Family Care Agency (www.cfcare.org)
3603 N. 7th Avenue, Phoenix, AZ 85013 – (602) 234-1935
October 2006 to March 2008 (Position was going to be eliminated due to new Board/CEO organization)
Supervised Intake Worker who supported Counseling & Attachment Departments
Oversaw the filing of documentation of all legal files for adoption, foster care and counseling
Maintained annual completion/renewal of all state agency licenses/contracts, counselors credentials
Managed and obtained product (books & other media) for Community Resource Library
Office Administrator - Creative Environments (www.creativeenvironments.com)
8920 S. Hardy Drive, Tempe, AZ 85284 – (480)777-9305
December 2005 to October 2006 (Position eliminated due to close of Goodyear AZ satellite office)
Assist customers with all aspects of landscaping contract from initial appointment to installation
Completed all HOA/ARC submittals for new communities
Handle and process vendor expenses
Prepare and submit all licensing permits with Maricopa County on scope of work with blueprints
Ran Goodyear satellite office – all administration details as needed
Executive Assistant to Publisher - McGraw-Hill/Osborne (www.osborne.com) Berkeley, CA
February 2001 to August 2004 – (Position eliminated as Osborne moved Fall 2004 to NYC Corporate offices)
Assistant to CEO/Publisher, VP/CFO and VP/Associate Publisher
Extensive worldwide travel arrangements; expense reporting
Ran reports on book sales; data entry, research
Planned employee functions, other assignments as needed
Executive Assistant/HR Coordinator - Carta, Inc. Sacramento, CA
May 2000 to February 2001 – (Position eliminated as .com companies evolved, company closed in 2001)
Executive Assistant to busy traveling CEO – expense reports, extensive travel plans, meeting
coordination, other duties as needed
HR Coordinator – onboard new employees, created job descriptions as needed, travel plans, etc.
Executive Assistant/Customer Service
Color Spot Nurseries (www.colorspot.com), Pleasant Hill, CA (corp. office later relocated to Fallbrook, CA)
2676 Olive Hill Road, Fallbrook, CA 92028 – (760) 695-1480
July 1996 to May 2000
Customer Service/Distribution Manager January 2000 May 2000
Executive Assistant to VP/Training December 1998 January 2000
Procurement Administrator July 1997 December 1998
Executive Assistant to CFO, Exec VP/Administration January 1997 July 1997
Receptionist/Administrative Assistant July 1996 January 1997
Customer Service/Call Center Rep - Bank of America (www.bankofamerica.com) Pleasant Hill, CA
November 1994 to July 1996
Answered customer inquiries about new accounts, current balances, account activity, etc.
Human Resources/Payroll Clerk - Siemens Medical Systems (www.siemens.com) Concord, CA
February 1988 to May 1990
Assisted with onboarding, new hire paperwork, data entry of hiring candidates (before online hiring).
Processing payroll checks, replacements, etc.
Periods not working:
10-2015 toPresent Watched our pre-K grandson during the day; assisted Mom in AZ with 2nd hip
surgery/recuperation; husband just had knee replacement (February 2016)
11-2013 to3-2014 Helped Mom in AZ with 1st hip surgery/recuperation
8-2004 to12-2005 Helped husband during illness recuperation
Hobbies & Life:
Family (happily married to the same man for many years); Gardening, Photography,Walking, Reading
Volunteer member of Glacier ParkACMNP (A Christian Ministry in the National Park) for three years
Volunteer work with Jr. High & High School Youth Groups in Antioch, California for ten years
