Joseph McBride has over 5 years of experience in customer support and training roles at GoDaddy.com. He is skilled at team building, management, and individual training and coaching. He has helped train staff, improve processes, and exceed quality goals in roles such as Development Coach, Team Leader, Lead Support, and Support Consultant. McBride is currently pursuing a Bachelor's degree in Integrated Studies at Arizona State University.

1. PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
JOSEPH MCBRIDE
7245 East Coronado Road, Scottsdale, AZ 85257
Home: 480-291-2487 - joseph.d.mcbride@gmail.com
Development specialist skilled at delegating and training individuals both in one to one and group
settings. Team building and management by forging strong relationships and identifying and honing
critical skills and traits. Proven individual contributor driving results by joining forces while
maintaining high performance ethics and communication techniques.
Web Technologies and Services
HTML/PHP
Conflict Resolution
Agile methodologies
Creating, Coaching To and Achieving
"S.M.A.R.T." Goals
Microsoft Office
Working across disciplines
Project development
Group training facilitation
Process/Result Tracking
Project Ownership
Strategic planning
SCRUM Experience
Business process improvement
Situational Leadership Certification
Team Leadership
Team Building
Sales experience
Operations management
Individual training facilitation
11/2015 to Current Development Coach
GoDaddy.com – Gilbert, Arizona
Trained staff on operating procedures and company services.
Facilitated inter-departmental communication/training to effectively provide consistent results
across organizations.
Identified, isolated, and executed development plans based on individual needs and provided
appropriate training/coaching.
Planned and managed employee focused Agile style sprints designed to improve performance
as well as morale and efficacy.
Provided accurate, specific and timely performance coaching across varied levels of employees
to drive increasing productivity levels.
01/2015 to 11/2015 Team Leader
GoDaddy.com – Gilbert, Arizona
Strong leader of customer support staff.
Assumed ownership over team productivity and managed work flow to meet or exceed quality
service goals.
Oversee maintenance of team level performance for all customer call guidelines including
service levels, handle time and productivity.
Followed-through on all critical inter-departmental escalations to increase customer retention
rates.
03/2014 to 01/2015 Lead - Advanced Hosting Support
Godaddy.com – Gilbert, Arizona
Investigated and resolved customer inquiries and complaints in empathetic manner.
Solved unresolved customer issues.
Managed work flow to exceed quality service goals.
Maintained up-to-date knowledge of product and service changes.
Fostered environment which encouraged continual process improvements.
08/2013 to 03/2014 Hosting Consultant
GoDaddy.com – Gilbert/Tempe, AZ
Met all customer call guidelines including service levels, handle time and productivity.
Provided advanced tier support for both first contact as well escalated customer facing issues.
Processed network violations, server suspension and reinstatement, as well as other highly
technical processes and workflows.

2. EDUCATION
06/2012 to 08/2013 Online Support Representative
GoDaddy.com – Gilbert/Tempe, AZ
Maintained up-to-date knowledge of product and service changes.
Provided first contact technical support to customers across a wide range of products and
services
Communicate critical service issues across multiple departments to ensure timely resolution of
support tickets.
Current Bachelor of Integrated Studies: History, Religion, Philosophy.
Arizona State University - Tempe, Arizona
2012 Associate of General Studies: General
Scottsdale Community College - Scottsdale, Arizona