1. PROFILE
Customer Service with diverse background and demonstrated strengths across a broad
spectrum of work environments. Strong bilingual communication skills both verbal and
written. Energetic and motivated self-starter who handles high stress environments very
well. Ability to adapt to new situations and highly flexible. Excellent background in cus-
tomer service with great adaptability to hi pressure and tight deadline environments. Ex-
tensive organizational, administrative and detail Oriented skill set.
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE III, OAKLEY USA; FOOTHILL RANCH, CA —
2012-2016
Account Services which included taking and placing prescription orders, dealer orders
and assisting them with prescription oriented questions. Processed all order entry for cus-
tomers and accounts requesting apparel items. Open Tracers and Oakley Custom Product
request to help accommodate customer and account needs. Handle and resolve order
entry and allocation issues within account services and consumer services. Constantly
work with stock for allocation and backorders to fulfill account needs. Document and up-
date orders due to customer-initiated and account initialed changes. Communication liai-
son between regional sales managers, account managers, and key accounts. Point of cont
act with prescription lab to ensure orders are properly processed. Inbound and outbound
email and chat communications through Moxie. Product knowledge of Oakley and Arnette
brands to assist with questions, service and warranty. Able to discuss upgrade options
with customers regarding discontinued product lines. Provide customers and and ac-
counts with Warranty and Return policies.
CAST MEMBER, DISNEY STORE; LAGUNA HILLS, CA — 2006-2012
Provide service to customers. Complete Sales transactions. Maintain stockroom inventory.
Recognized by management for providing excellent customer service, exhibiting courtesy
and patience. Handled cash/credit transactions efficiently.
ADMINISTRATIVE ASSISTANT, PHOTO THERAPEUTICS, INC; CARLSBAD, CA — 2007-
2009
General administrative and office support to team. Coordinate Company events (Trade
shows). Schedule appointments, coordinate reservations for travel. Direct incoming calls,
determine the nature of caller’s business and refer to appropriate department. Back-up
specific staff members from time to time. Administrate and check purchase order for
proper authorizations and back-up justifications. Maintain Purchasing card receipts and
enter data into Quickbooks. Maintain and organize department files, office supplies and
office equipment.
23301 Ridge Route Dr #185 Laguna Hills, CA 92653 (949) 330-3920 dx2plus2@yahoo.com
DAR LE NE REYES

2. TITLE ADMINISTRATOR, CAPITAL ONE AUTO FINANCE; FOOTHILL RANCH, CA —
2001-2007
Prepared and submitted DMV paperwork, taking accountability for the accuracy of the
submission. Followed up with the DMV to ensure vehicle titles and liens were secured.
Processed paperwork to transfer ownership of automobile and release of lien. Demon-
strated a thorough knowledge of the DMV rules and regulations. Ensured compliance
with DMV policies and procedures with all states. Performed a wide variety of administra-
tive/clerical duties including Xerox, data entry, filing, email, incoming and outgoing mail.
Served as a subject matter expert resulting in offering of training and advice to co-workers.
Willing to take the initiative to learn and adapt during integration. Contracted customers,
dealerships and DMV via letter or phone to ensure title transfer and title updates. Docu-
mented all systems with comments and relevant data.
EDUCATION
MISSION VIEJO HIGH SCHOOL — 1999
TECHNICAL SKILLS
Word, Excel, SAP, Cisco, Moxie, Quickbooks, UPS World-ship, Data Entry, 10-key (by touch),
55 wpm.