The document outlines 17 key components of professional communication that determine whether a message will be understood and believed. It discusses elements like the sender and receiver, the message itself, the medium used to convey it, and the various channels it travels through. It also notes that missing or misunderstood components can hinder communication and result in the message not being understood or believed. The components described provide a framework for crafting effective professional communications.

1. Professional
Communication
LESSON #06
17 COMPONENTS OF
PROFESSIONAL
COMMUNICATION
BY JAIME ALFREDO CABRERA
2 OCTOBER 2013
SLH1013 - Professional English
Tuesday, October 29, 2013

2. COMPONENTS
Some people will understand
you, but not believe you.
Some will believe you even if
they don’t understand.
SLH1013 - Professional English
Tuesday, October 29, 2013

3. COMPONENTS
The components of
professional communication
can determine how a person
will understand and believe
your message.
SLH1013 - Professional English
Tuesday, October 29, 2013

4. COMPONENTS
 A missing component can result
in nonunderstanding, misunderstandin
g, or in nonbelief.
 No one understands + no one
believes = failure of
communication.
SLH1013 - Professional English
Tuesday, October 29, 2013

5. PROFESSIONAL COMMUNICATION: 17 COMPONENTS
8
ELEMENTS
or SOURCE
STEPS
 IMPORTANCE
DETERMINERS TEXT  OF SUBTEXT
 OF
15  URGENCY
QUESTIONS
1
PASSIVE CONTAINER:
DATA, INFORMATION
SENDER
17 COMPONENTS
16
ACTIVE PURPOSE:
MOTIVE, INTENTION
2
FEEDBACK
 OF NEED  OF WANT
3
4
5
 SYMBOLS  CODES  FORMATS
MESSAGE
INTENDED
MEANING
14
 CONTEXT
 OF TEXT  OF SUBTEXT
RECEIVED
17
LANGUAGE
LETTERS
VOCABULARY
NUMBERS
CHARACTERS SPELLING
GRAMMAR
GRAPHICS
PUNCTUATION
SPACES
SYNTAX
6
CONFIRMATION
7
PARTS
STRUCTURES
HIERARCHY
MARGINS
ALIGNMENT
INDENTIONS
 CLARITY  ACCEPTABILITY
13
 NEEDS
12
11
8
 WANTS
RECEIVER
 DECODING SKILLS
MEDIUM
INK, on PAPER
SOUND on TAPE
MOTION on FILM
MULTIMEDIA on DATA STORAGE DEVICE
10
 DISPERSION
• INTRAPERSONAL
• INTER PERSONAL
• GROUP
• MASS
SLH1013 - Professional English
CHANNEL
TECHNOLOGY
9
PRINT
 AUDIO
 ELECTRONIC
 MULTICHANNEL

6. Professional
Communication
LESSON #08
THE 24 VARIABLES OF
COMMUNICATION SUCCESS
BY JAIME ALFREDO CABRERA
2 OCTOBER 2013
SLH1013 - Professional English
Tuesday, October 29, 2013