Process Partners is a consulting firm that specializes in business process optimization. They help organizations improve processes, increase productivity and customer satisfaction. Their approach involves assessing current processes, identifying opportunities for improvement, designing optimized future state processes, and implementing changes. Process Partners guarantees their work will meet all client expectations or provide a full refund.

1. Professional Advisory Services
Enhancing Process Effectiveness

2. Value Driven Improvement
Organizations have the opportunity to
achieve substantial benefits in enhancing
customer satisfaction concurrently with
increasing productivity by taking a
customer focused, value driven approach
to process improvement.
Management’s challenge is how to best establish sustainable processes, procedures
and controls that consistently achieve targeted business results.
Benefits:
Achieve sustainable competitive advantage
Implement a changing business model
Align organization structure with target business model
Enhance customer responsiveness
Leverage performance metrics
Improve accountability
Leverage new technology
Reduce Cycle Times
Continuous Improvement
Standardize processes across business units
Reduce Costs

3. Our Focus
Process Partners is committed to providing clients with solutions that
link organizational initiatives and technology infrastructure to the
overall business strategies through:
 Business Process Optimization (BPO)

4. What We Do Best
 Business Process Optimization
 Customer Focused
 Value Driven
 Cross Functional Teams
 As – Is Consensus Understanding
 To – Be Creation
 Performance Tracking
 Process Ownership
 Customer / Supplier Collaboration
 Client Driven Continuous Improvement
 IT Effectiveness
 ERP Utilization
 Technology Evaluation
 IT CMM Gap Assessment
 IT Service Level Enhancement
 IT Strategic Planning
Process Partners core competency is value driven process design and implementation.
Our proven approach to process and technology optimization encompasses best
practices in process design, organizational change, project management, and
technology utilization.
 Critical Business Processes
 Quote to Cash
 Procure to Pay
 Plan to Produce
 New Product Development
 Financial Reporting
 Recruitment to Performance
 Growth Opportunity Selection

5. Business Process Change
Process, People and Technology are considered to be the key areas in which organizations
should focus their continuous improvement efforts in order to achieve and sustain enhanced
business performance.
Process Partners provides the combination of process improvement, information technology
utilization, change management, project execution and risk management experience and skills,
to address all three key areas to assess an organization’s current level of effectiveness and to
provide a road map for improvement.
Situation
Lack of competitive advantage
Weak internal controls
Changing business models
Low customer satisfaction
Lack of performance metrics
Inadequate accountability
Poor utilization of technology
Excessive manual tasks
Different business processes across business units
High Costs

6. 6
LEVEL ONE
Unpredictable
environment
where no
defined
process
exists
LEVEL TWO
Process is in
place but not
adequately
documented
LEVEL THREE
Process is in place
and adequately
documented.
LEVEL FIVE
Performance
metrics and
controls with
real time
monitoring by
management
and continuous
improvement
Best practices
LEVEL FOUR
Process is
optimized,
documented
with effective
controls.
Process Maturity Model

7. Business Process Optimization Strategy
Business
Goals
Business
Strategies
Business
Processes
Technology
Present
Status
Target
Business
Results
Organization
Change

8. Our Approach
Opportunity
Companies incur significant costs, many hidden, as the direct result of ineffective business processes.
Management has the opportunity to address the challenges with customer focused, value driven process
improvement. Process Partners has assisted organizations across a broad range of industries in moving from
inconsistent to optimized processes resulting in dramatic increases in effectiveness.
Approach
Process Partners specializes in process improvement. Our experience and skills in process improvement are
leveraged in our structured process assessment and optimization methodology to ensure that sustainable
process changes and controls are established that will achieve target business results.
Discovery of Current State Processes
• Validation of the Current State / Level of Effectiveness
• Assessment of the Gap between Current and Desire State of Effectiveness
Design of the Future State Processes
• Identification of Process Improvements to Achieve the Desired State
• Business Impact Analysis (Value Proposition)
Development of Road Map / Transition Plan for Change
• Organization
• Processes
• Systems
Transition
• Monitoring

9. Our Methodology (What)
Understand business, goals, strategies, opportunities, risks & issues.
Establish defined project plan and schedule.
Development of Road Map / Transition Plan for Change
Processes, Organization, Systems
Project Definition
Project
Kick-Off
Process Design
Road Map /
Transition
Planning
Design of the Future State Processes
Identification of Improvements (Processes, Organization, Systems) to Achieve
the Desired State
Business Impact Analysis (Value Proposition)
Discovery
Establish clear direction for cross functional team.
Transition
Monitoring
Discovery of Current State Processes
Validation of the Current State / Level of Effectiveness
Assessment of the Gap between Current and Desire State of Effectiveness.
Monitor achievement of transition milestones and results.

10. Our Process (How)
Organizing for
Improvement
Understanding
the Process
Improving the
Process
Implementing
the Changes
Ensuring
Continuous
Improvement
What process(es)
should be improved?
Who should be
involved?
How do we do it today?
Who do we do it for?
What do they expect?
Why do we do it?
How can we improve the
process to better meet
the needs of our
customers
What do we need to
improve the process?
Will the process meet
our customers
expectations?
How do we continue to
meet and exceed our
customers
expectations?
•Processes/Scope
•Executive Team
•Project Team
•Process Terms
•Project Goals
•Customer Requirements
•Process Goals
•Activity Cost Analysis
•Performance Metrics
•Process Weaknesses
Business Functions
Processes
Process Flow Charts Brainstorming
Streamlined
Process
•Improved Quality
•Reduced Cost
•Shorter Cycle Time
Implementation Plans
Time
Performance
Measures
Total Client
Satisfaction
Quote to Cash
Procurement
Knowledge Transfer

11. Our Client Process Improvement Experience
Action Industries
American Boa
AmericasMart
Atlanta Convention & Visitors Bureau
Aspen Furniture
Barton Protective Services
Beaver Manufacturing
Biolab
Cahaba Millworks
Cleveland Group
Currey & Company
DeBourgh Manufacturing
DH Supply
Hafele
Heidelberg Canada
Heidelberg Finishing
Heidelberg, USA
HomeLife (Sears)
Hooker Furniture
The Lane Company
La-Z-Boy
Microfibers, Inc.
Mr. Coffee Concepts
Mepla Furniture Fittings
Multimetco
NWP Enterprises
Singer Furniture
Smith Container Corporation
Spring Air Company

12. 3/12/2016 12
Our Value
 Process Partners, LLC is dedicated to the development, establishment and management of
enhanced business processes that comply with both corporate governance and operational best
practices
 Our focus is assisting organizations with the generation of sustainable benefits through the
application of proven process change methodologies and best practices.
 Process Partners, LLC is a highly focused consulting firm of experienced (average of 20+ years)
industry consultants with in-depth skills in the areas of strategy, process, controls, information
systems and organization.

13. Leadership Team
Charles Bennett, CPA, CEO
Charles founded Process Partners as a strategic consulting partner for national, regional and local CPA firms to provide
technology and process consulting services, complementary to their traditional financial services. Charles has over 35 years’
experience across a wide range of organizations in the areas of information technology governance, business process
performance and internal controls optimization, supply chain management, and ERP systems evaluation, selection &
utilization.
Prior to founding Process Partners, Charles was with an international CPA firm for 15 years as the Consulting Partner in
Charge for the Southeast, and 8 years with a major regional CPA as the Managing Partner, Management Advisory Services.
Internationally, Charles has assisted clients in Canada, Guatemala, Puerto Rico, Belgium, France, Germany, Japan, Jordan
and the United Kingdom.
Prior to his career in public accounting and consulting Charles held management positions including roles as Financial
Reporting Director for an SEC listed textile corporation, and Controller, IT Director, and Senior Industrial Engineer for
manufacturing companies.
His consulting career includes significant experience in optimizing key supply chain processes in a wide range of industries
including consumer products, capital equipment, textiles, automotive, furniture, apparel, metal fabrication, process
manufacturing, parts distribution, refining, mining, trucking and banking.
Charles holds an MBA from the University of North Carolina at Chapel Hill, and a BS in Industrial Engineering from North
Carolina State University. He is a CPA certified in North Carolina.

14. Leadership Team
Ed DePrimo, Principal
Ed DePrimo is a Principal and Senior Technology Advisor with Process Partners, LLC. Ed has over 25 years of executive level
IT management experience in a variety of industries and corporate environments. He brings this rich background to each
engagement focusing IT initiatives on business value and program execution. Ed is a results oriented member of the Process
Partners team with an extensive background in IT Governance (Management), Mergers and Acquisition Integration, large scale
Program Management and IT Project Management.
Ed has overseen the due diligence, risk assessment, IT planning, and IT systems migrations for over 25 acquisitions or spin-
outs. He has overseen the IT aspects of these engagements with a focus on execution, cost management, and alignment with
the strategic aspects of the deal.
Ed has a proven track record working with all levels of business management to identify, scope, prioritize, and delivery value
from IT initiatives. Ed has successfully managed large IT organizations and the implementation of multiple Tier 1 and Tier 2
ERP systems for multi-location, international corporations.
Ed has successfully delivered large scale IT programs including the implementation of global ERP systems, including SAP. Ed
has overseen the implementation, management, and upgrades of SAP, Oracle, QAD and other systems since the late 1990’s.
Ed holds a Bachelors’ of Science degree from the State University of New York and a Masters in Information Systems degree
from Boston University.

15. Leadership Team
Ravi Nayar, Principal
Ravi Nayar is a Principal and Senior ERP Advisor with Process Partners, with extensive experience with both small and large
scale technology engagements. Ravi has over 25 years of IT consulting experience in a variety of industries. Ravi is an
experienced senior practitioner in IT strategy and governance as well as large scale application systems and ERP
implementations. Ravi has assisted over 100 large and midsized companies in their profitable use of IT and ERP and BI
technologies.
Mr. Nayar’s consulting career includes Partner roles with a Big 4 and other global CPA and consulting firms. He has published
and spoken on IT management issues in various trade associations and industry group meetings. He has published various
ERP software guides and selection guideline booklets. He has assisted many of his clients achieve significant competitive
advantage through process improvement and ERP and EPM technology deployment over his consulting career.
He has been an educator of IT management principles to industry executives as an adjunct faculty member for the University of
Detroit Mercy MBA Program. He is a certified management consultant (CMC) and a certified manufacturing industry specialist
(CPIM, CIRM). He has also earned certifications in technology areas including CDP and CSP.
Mr. Nayar earned an MBA in Operations Management and an MS in Mechanical Engineering both from the University of
Rochester in Rochester, New York. He has a BS in Mechanical Engineering from Indian Institute of Technology, Delhi.

16. Leadership Team
Dave Boss, Senior Consultant
Dave Boss is a Senior Supply Chain Consultant with Process Partners with over 30 years of industry and consulting
experience in multiple industries and corporate environments, focused on operations performance improvement. Dave has
held senior executive positions in industry where he led efforts resulting in substantial achievements in manufacturing and
supply chain operations, in highly regulated, quality control environments. He brings in-depth process improvement experience
including defining and executing strategies for productivity growth.
Dave Boss received his Operational Excellence certification as a Six Sigma Master Black Belt at GE Energy. As leader of a
team of Black Belts, he had primary responsibility for support of 14 plants around the world, and secondary responsibility for
another 40+ locations. Under his guidance, the team was credited with leading or mentoring hundreds of process improvement
projects taken on by employees in various disciplines. These projects resulted in cost savings of millions of dollars, and
revenue increases of millions more. An example accomplishment was the use of Lean and Six Sigma tools to find hidden
capacity in a remanufacturing facility, enabling it to process an extra $2 million annually in revenue.
In addition Dave has significant experience in the following:
Multi Location Operations
Field & Factory Services
Procurement
Warehouse Management
Logistics
Inventory Optimization
Dave earned an MBA degree from Duke University's Fuqua School of Business. He also received a BS degree in Mechanical
Engineering from Northwestern University.

17. Our Commitment
Process Partners’ comprehensive and pragmatic approach to serving clients
is designed to ensure sustainable results that meet 100% of clients’
expectations with a 100% money back guarantee.

18. Process Partners Contact Information
Charles R. Bennett, CEO
(o) 770-475-2196
(c) 404-408-6373
cbennett@processpartners.com
Process Partners, LLC
300 Colonial Center Parkway, Suite 100
Roswell, Georgia 30076