This document defines supportive communication and outlines its principles. Supportive communication aims to preserve relationships even when correcting mistakes, and results in better understanding. It discusses five types of social support that have been studied in relation to supportive communication: emotional, esteem, network, informational, and tangible support.
Eight principles of supportive communication are described: being problem-oriented rather than blaming, using descriptive rather than evaluative language, communicating congruently, validating others, providing specific rather than general feedback, asking conjunctive questions, engaging in two-way listening and communication, and avoiding judgment. The document concludes that following these principles strengthens communication and supports organizational productivity and growth.
Communication, Chapter-10, Organizational Behavior
This PPT is based on the Organizational Behavior Book Written By Stephen P. Robbins & Timothy A. Judge, Edition -17th, Publisher Pearson
Leadership skills and its impact on organizational performancePreet Gill
Introduction and definition of leadership, leadership styles, how to measure organizational performance, and also explained the relationship between leadership styles and organizational performance.
Communication, Chapter-10, Organizational Behavior
This PPT is based on the Organizational Behavior Book Written By Stephen P. Robbins & Timothy A. Judge, Edition -17th, Publisher Pearson
Leadership skills and its impact on organizational performancePreet Gill
Introduction and definition of leadership, leadership styles, how to measure organizational performance, and also explained the relationship between leadership styles and organizational performance.
Ob i - foundations of group behavior-workteams-organizational stressShivkumar Menon
Organizational Behavior I as part of the XLRI VIL Syllabus
The areas captured are relevant in today's context at the workplace. The concepts and applications delve on people, organization, structure and how behavior of employees and leaders in organizations bring efficiency and effectivity.
This pdf file may includes concept of organizational behaviour, characteristics of OB and it's importants to the business organization and leadership process with the major contributing disciplines of organization (Psychology, Social psychology, Anthropology, Sociology and Political Science). This pdf helpful to know about the emerging trends of OB ans d it's challenges and opportunities in an organization. It's also includes the belief systems, attitude of employees and managers towards organization and values and norms of the organization.
Ob i - foundations of group behavior-workteams-organizational stressShivkumar Menon
Organizational Behavior I as part of the XLRI VIL Syllabus
The areas captured are relevant in today's context at the workplace. The concepts and applications delve on people, organization, structure and how behavior of employees and leaders in organizations bring efficiency and effectivity.
This pdf file may includes concept of organizational behaviour, characteristics of OB and it's importants to the business organization and leadership process with the major contributing disciplines of organization (Psychology, Social psychology, Anthropology, Sociology and Political Science). This pdf helpful to know about the emerging trends of OB ans d it's challenges and opportunities in an organization. It's also includes the belief systems, attitude of employees and managers towards organization and values and norms of the organization.
Empathic Listening How can empathetic listening assist when listen.docxjenkinsmandie
Empathic Listening
How can empathetic listening assist when listening to respond, listening to learn, listening to be with, or listening to connect in order to go from concord to confirmation and prevent the conversation from going from concord to consolidation. Provide an emotional context (e.g. when someone else is angry, when you are angry, when some else needs forgiveness, when you need forgiveness).
Language Processing and Perception Bias
: Distinguish the different impacts of real, literal, and abstract motion in the course of normal language processing and perception bias. Reference the Dils reading and one previous reading to support your response
Dils, A.T., & Boroditsky, L. (2010). Processing unrelated language can change what you see.
Psychonomic Bulletin & Review.
17 (6), 882-888 doi:10.3758/PBR.17.6.882
Retrieved from: http://psych.stanford.edu/~lera/papers/goose-hawk.pdf
Discuss the Importance of Listening as a Tool to Design Effective Organizational Structure
An organization is a grouping of people, skills, and tasks designed to be the most effective use of time, talent, and treasure that is able to accomplish the mission or purpose of why the group has been organized. This is true from the very formal organizational structures of a school
house and hospitals, regardless if there is a pyramid or family design, to rather informal organizations such as the Red Hat Society or Parent Teacher Association. Organizations and teams are struggling to balance the needs of people with the needs of the whole system. Miyahsiro boils these needs down to respect, harmony, and effectiveness (Miyashiro, 2011). Therefore the words, connectors between the parts of the organization, must come from a place of respect and intended to fit, or be harmonious with, what is going on in the present to lead to a more effective future. However, while the intention behind the words is often more critical than the words themselves, we can hear the same words from different people with completely different responses. Their intention, our history with them, and our own history separate from them, all contribute to what we think we hear.
To assure that the spokesperson and words match the listener best, we as conflict resolutionalist must approach each new situation from an empathetic perspective. Be aware however, that empathetic listening is not about being nice, but about effecting change and getting results though making requests out of our shared connection.
Distinguish Between Sympathetic Listening and Empathetic Listening
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Every individual approaches life and situations differently. We all ronnasleightholm
Every individual approaches life and situations differently. We all use communication as a means to express ourselves. However, communication is as much about listening as it is about talking. Communication is a mutual exchange.Everyone has had a disagreement with someone in which the other person may respond with “You aren’t listening to me!” or “You don’t understand me!” The fact is, you are not validating the other person or are perceived as someone who is not providing validation. Validation can defuse a potentially explosive scenario.Consider your personal experiences and communication skills. Write your responses in two to three paragraphs. Be sure to incorporate terms, concepts, and theory from your readings to support your comments.
(Paragraph one) What are the skills you use to communicate and how do they impact your interactions with others?
(Paragraph two) How do you plan to manage conflict communication?
Do you set a goal for the outcome you are seeking to achieve?
Do you consider your audience?
What point of view do you try to convey?
What is your message or argument in communication?
Have you ever applied the principles above? Have they worked for you? If not, what has worked for you?
I have already answered the first question and attached it to the post.
When it comes to the skills I use to communicate with others, it varies depending on the situation;however, the most common ones are active listening, mindfulness, empathy and being mindful of my body language (non-verbal communication). All of these impact my interactions more positively than negative in a way to where I am able to build healthier relationships for personal and business purposes. Being conscious of how we communicate with others takes a large effort that essentially affects our reputation. When people choose to lack consciousness that is a way of non-verbally saying we don't care how others fee
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A chapter on listening skills from the textbook, Communication Skills, developed by the Language Communication for Development Department at the Bunda College of Agriculture, University of Malawi.
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2. Overview
What do the terms supportive communicationmean?
Background of the study?
Whar are the principles of SUPPORTIVE communication ?
3. DEFINITION OF SUPPORTIVE COMMUNICATION:
Supportive Communication results in better understanding ofcontent
and meaning of messages (Gibb).
Floyd in InterpersonalCommunication:
Defines “supportiveness” as “A person’s feeling of assurance that others care
about and will protect him or her” (340).
Generally, Supportive communication helps employees to communicate
accurately and honestly without jeopardizing interpersonal relationships.
Supportive communication aims to preserve the relationship employees have
even if management or other emplyees have to correct or point out a mistake in
someone's actions.
4. The supportive communication aspect served a specific
role in actual communication of support unlike the
psychological perspective which is the perceived belief of
support or the sociological perspective which is
considered more of the role of social integration.
Research in Supportive Communication has utilized a
typology of supportive behaviors created in the 1970s and
80's which includes emotional, esteem, network support,
informational, and tangible. Through these typologies,
researchers have been able to better study the impact of
each of the support types.
Background of SUPPORTIVE
communication:
5. Principles of SUPPORTIVE
communication:
1. Problem-oriented
2. Congruence
3. Descriptive
4. Validation
5. Detailed
6. Conjunctive
7. Two way delivery
8. Non judging communication.
6. 1. Problem-oriented communication:
Problem-oriented communication focuses on problems
and solutions as opposed to blaming people. Problem-
oriented communication works well because it focuses
on behaviors and productivity.
This principle helps to look after the productivity
enhancement. Works for solving the problems arises in
the industry.
It also provide an insight to look at things clearly.
A new path is given and problems are resolved. It is
the main aspect in supportive communication.
7. 2. Descriptive communication:
Supportive communication is descriptive, not evaluative. When a
judgement is made or a label is placed on individuals for their
behavior, evaluative communication has taken place.
Evaluative communication expresses judgment of the listener, or
his or her actions. To be an effective constructive communicator,
we have to objectively describe problems rather than speak
within an evaluative manner. Evaluative communication puts the
listener on the defensive.
8. 3. Congruence Communication:
Congruent communication conveys the particular speaker is
thinking and feeling. There are situations where discretion is a
far more appropriate choice than full disclosure of that which
you think and feel. However, in most communication situations,
we communicate better when we're candid. If we aren't
honest, listeners won't trust what we should say.
9. 4. Validation:
Validating communication helps people feel understood, valued, and accepted.
In contrast, invalidating communication treats people as if they are ignored,
worthless, or alienated. Invalidating communication is superiority-oriented, rigid,
impervious and/or indifferent and its own avoid treating the listener like a lesser
person.
validating communication helps people feel recognized, understood, and
accepted. A major part of validating communication when there is a
superior/subordinate relationship is egalitarian communication, whereby
subordinates are treated as worthwhile, competent and insightful. Joint
problem-solving is emphasized rather than the projection of a superior position.
10. 5. Detailed/Specific communication:
Generally, the more specific the communication the more motivating
it will be. A team leader who says to a team member, “You have
trouble managing your time” is too general to be useful. A more
specific comment might be “You spent an hour today photocopying
articles when you could have asked the secretary to do it.” Specific
statements avoid global statements that might lead to defensiveness.
11. 6. Conjuctive communication:
Validating communication helps people feel understood, valued, and accepted. In
contrast, invalidating communication treats people as if they are ignored,
worthless, or alienated. Invalidating communication is superiority-oriented, rigid,
impervious and/or indifferent and its own avoid treating the listener like a lesser
person.
Conjunctive communication entails asking questions based on the team
member’s previous statements, waiting for a sentence to be completed before
responding, and by saying only a few sentences at a time to give the other team
member an opportunity to speak.
12. 7. Two way dilevery:
Supportive communication requires listening, not one-way message
delivery. The previous six attributes of supportive communication focus on
message delivery. However, just as important is listening effectively and
responding to the other team member’s statements. People judged to be the
most “wise” and the most sought-after for interaction are also the best
listeners.
13. 8. Non- judging communication:
supportive communication is to show understanding and respect for the
other person’s or team members’ feelings. As a team leader, helping
people to cope by themselves is your goal, and mutual respect and
consideration leads to positive results. Thus, when confronting an
individual with whom you have a problem, one should always be mindful
of your own actions and words and their affect on the other team
member’s feelings. Using supportive communication will lead to a
stronger, more effective team that benefits everybody.
14. CONCLUSION
At last, need to conclude that ; SUPPORTIVE communication is
just not a way but also a solution to run an organisation. It
strengthens the system of communication.
SUPPORTIVE communication is based upon the principles, it is
required to understand them and follow them to attain a better
communication and productive growth on the interpersonal skills
as well as in institutions.