SlideShare a Scribd company logo
www.josephdeungria.com
1
#Survival&Growth
#EverythingEveryone
Part2: Applications
Prof. Bong De Ungria
Ateneo Graduate School of Business
Marketing for the 21st Century
www.josephdeungria.com
Outline of Applications
21st century marketing applied
1. Local: #DU30
2. Work: #BestClassIn20Years
3. Personal: #VCoachImprovesServe
4. Social/Ethics: #CustomerNotAlwaysRight
www.josephdeungria.com
1. Goods
2. Services
3. Experiences
4. Events
5. Persons
6. Places
7. Properties
8. Organizations
9. Information
10.Ideas
21st Century Marketing Concept 2a:
#Everythingismarketed!
www.josephdeungria.com
Local:
Similarities/ Differences?
www.josephdeungria.com
Local:
#DU30 #Pnoy #MasaWins
#PresidentsarePoliticalBrands
# BestTagLineWins
www.josephdeungria.com
Outline of Applications
21st century marketing applied
1. Local: #DU30
2. Work: #BestClassIn20Years
3. Personal: #VCoachImprovesServe
4. Social/Ethics: #CustomerNotAlwaysRight
www.josephdeungria.com
1997 – 2017
2,500 + MBA Students
Increasing challenges…
Generation Gap
Work:
#BestClassin20Years
www.josephdeungria.com
I am Gen X and you are Gen Y
www.josephdeungria.com
Outline of Applications
21st century marketing applied
1. Local: #DU30
2. Work: #BestClassIn20Years
3. Personal: #VCoachImprovesServe
4. Social/Ethics: #CustomerNotAlwaysRight
www.josephdeungria.com
KISS in Grading
Bowling Feedback
Communicating to my Millenial Adults
PersonalBrand:
#VCoachImprovesServe
www.josephdeungria.com
Outline of Applications
21st century marketing applied
1. Local: #DU30
2. Work: #BestClassIn20Years
3. Personal: #VCoachImprovesServe
4. Social/Ethics: #CustomerNotAlwaysRight
www.josephdeungria.com
Social/Ethics:
www.josephdeungria.com
Social/Ethics
#MarketingDiscipline
#ChooseBlackfortheCustomer
www.josephdeungria.com
Social/Ethics
100 Years Later:
#CustomerisNotAlwaysRight
www.josephdeungria.com
Social/Ethics
McDonald’s: Stubborn or Stu???
#CustomerisNotAlwaysRight
www.josephdeungria.com
Outline of Applications
21st century marketing applied
1. Local: #DU30
2. Work: #BestClassIn20Years
3. Personal: #VCoachImprovesServe
4. Social/Ethics: #CustomerNotAlwaysRight

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