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Marketing plan
of
Banglalink
Introduction
Banglalink is one of the leading cellular company in
Bangladesh. Banglalink is new brand name of Shebaworld (019), which
has been providing Global Service of Mobile (GSM) in the country since
1998. Orascom Telecom bought 100% share of Sheba Telecom and gave its
new name as Banglalink aiming to provide quality service in Bangladesh.
since banglalink’s launch in February 2005,.
Mission
Banglalink has a specie mission through which to deliver innovative, customer focused
products and to be the benchmark for customer service excellence.
Vision
 “Banglalink understands people’s need best and will create and deliver appropriate
Communication services to improve people’s life and make it easier”
Objectives
Number one Telecom Company in Bangladesh.
Have the largest coverage.
Have the greatest number of customer.
Researching and resolving customer highlighted issues and problems.
Maintain a management culture of high performance and strong accountability.
Treat customers with courtesy, respect and consideration at all the times.
Slogan
“Start Something New”
Situation Analysis
Banglalink posse’s good information about the market knows a great deal about the
common attributes of the most valued customer. Banglalink is providing a wide range of
services for its valued customers. The company seeks following benefits that are important
for its customers.
Quality Service
Banglalink is providing quality service to the employers. The customers don’t like the
network problem and slow networking system.
Customer Service
Banglalink has both online and physical customer care service for its customers. The
valued customer can solve the problems over mobile phone dialing 121.
Service at Low Price
The company was committed to provide quality service at a lowest price. As a result
Banglalink is the fastest growing telecom company in Bangladesh. for the customer.
Target Market
Upper class
lower-middle class
Teenager
Target Customer
Teenager
lower-
middle
class
Upper
class
Segmentation
• Banglalink has segmented its
market by using multiple bases.
 Relation
 Income
Occupation
•
• Banglalink then went for Behavioral
segmentation,
 User status
 User rate
 Loyalty
*Occupation
*User Status
*Income
*User Rate
*Relation
*Loyalty
Marketing Strategy and Marketing Mix
Product & Price
Package
Banglalink has got different type of customer
oriented packages for the customers.
Banglalink mainly two types of packages.
They are:
Pre-paid Packages
Post-paid Packages
Banglalink
Post-paidPre-paid
Prepaid packages here
BANGLALINK PLAY
Banglalink play highlights
18 fnf (any operator)
one special fnf @ 0.5 paisa/sec
sms 29p/sms
mms 29p/mms
special data pack 5MB tk. 2/day
3G starter pack
BANGLALINK DESH
banglalink desh highlights
3 fnf to any operator
10 second pulse
only 10paisa/ 10 second to
banglalink fnf number
BANGLALINK DESH HELLO PACKAGE
banglalink desh hello package highlights
lowest 10 paisa/10 second call rate to
other operators
1 special fnf at only 5 paisa/10 second
10 second pulse
BANGLALINK DESH EK RATE
banglalink desh ek rate highlights
simple tariff plan
flat rate to all operator @ tk 1/m
10 second pulse
Post-paid packages here
BANGLALINK INSPIRE
• banglalink inspire brings special new features for
post-paid subscribers with remarkably low call rates,
along with the lots of fnf numbers and many other
services and facilities!
this exclusive post-paid connection includes:
no security deposit is required
every new connection comes with 300 sms
news service subscription free for the first 3 months.
enjoy your banglalink inspire connection with zero
line rent (without any conditions).
up to 11% loyalty discount on usage.
7 fnf numbers to any mobile operator: 60 paisa/min
BANGLALINK SME
the salient features of the banglalink
sme package are
flexibility to choose from 2
packages: banglalink sme post-
paid and banglalink sme call &
control
best call rates 24 hours with 1
second pulse
field force locator service
closed user group (cug)
attractive bundle package
best rates in 5 fnf numbers
bonus on recharge.
bonus on incoming
Pricing Strategy
Banglalink has to be very careful in
setting the price of the packages.
We know there are two strategies to set
price.
Market skimming
&
penetration pricing
Banglalink follows the penetration
strategy to set the price. Banglalink
offers the lowest price in the market.
Market Positioning
The most successful
entrepreneurs learn to transform
their passion into position.
Positioning is a perceptual
location
Close to customer
Accommodation
Commercial area
Magnificent Pleases
Promotional Activities
Billboard
Billboards are visual media used
for promotion and are found
passing through a major roads.
Billboards are very effective for
attracting general customers.
Newspaper
Newspapers are the most
powerful media to reach to the
mass. Banglalink is now
continuing its promotional
activities in the renowned Bengali
& English dailies.
TV advertisement
It is the most powerful media to reach to the mass.
Event sponsorship
Banglalink is also promoting and trying to position its product in customers mind by
sponsoring some special events.
Bus
SWOT Analysis
Strength
 Low call rate
 Large network coverage
 Large investment
 Low sim rate
 Good number of media partner
 Company image
 Well management capability
 Expert marketing people
 Skilled worker
 Capability to finance
Weakness
 Lack of experience
 Short of sales people
 Newly established
 Small number of customer
 No brand reputation
 Bad reputation ‘Sheba”
Opportunity
 New products idea
 Large market Availability of raw
materials
 Low price of raw materials
 Good amount of reinvestment
 Good support from mother company
 High technological networking
system
 Large number of customer
 Could develop new product
 Profit margin will be good
Threats
 Existing competitor
 Political unrest
 Extortion and rising crimes
 New competitors
CORPORATE RESPONSIBILITY
cox’s bazar sea beach cleaning project
donating blankets at orphanages
special arrangements for hajj pilgrims at the
hajj camp
water & date distribution and iftar at
orphanage during Ramadan
ict support for underprivileged children:
computer lab set up
Recommendation
• We recommend this point for
banglalink to develop its product
& service.
 Making new package
 Ensure strong network
 Making low Price
 Build strong customer
relationship
 Satisfaction customer service
 Home delivery service
 Add new features
Conclusion
With an aspiring enterprise
mission, objective and operational
oversight, Banglalink can acquire a
domain of influence. At the same
time, it has to maintain some
general operating policies and
procedures like- employee
insurance plan or a corporate wide
communications system.
Banglalink Marketing Plan: Start Something New
Banglalink Marketing Plan: Start Something New

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Banglalink Marketing Plan: Start Something New

  • 2.
  • 3. Introduction Banglalink is one of the leading cellular company in Bangladesh. Banglalink is new brand name of Shebaworld (019), which has been providing Global Service of Mobile (GSM) in the country since 1998. Orascom Telecom bought 100% share of Sheba Telecom and gave its new name as Banglalink aiming to provide quality service in Bangladesh. since banglalink’s launch in February 2005,.
  • 4. Mission Banglalink has a specie mission through which to deliver innovative, customer focused products and to be the benchmark for customer service excellence. Vision  “Banglalink understands people’s need best and will create and deliver appropriate Communication services to improve people’s life and make it easier” Objectives Number one Telecom Company in Bangladesh. Have the largest coverage. Have the greatest number of customer. Researching and resolving customer highlighted issues and problems. Maintain a management culture of high performance and strong accountability. Treat customers with courtesy, respect and consideration at all the times.
  • 6. Situation Analysis Banglalink posse’s good information about the market knows a great deal about the common attributes of the most valued customer. Banglalink is providing a wide range of services for its valued customers. The company seeks following benefits that are important for its customers. Quality Service Banglalink is providing quality service to the employers. The customers don’t like the network problem and slow networking system. Customer Service Banglalink has both online and physical customer care service for its customers. The valued customer can solve the problems over mobile phone dialing 121. Service at Low Price The company was committed to provide quality service at a lowest price. As a result Banglalink is the fastest growing telecom company in Bangladesh. for the customer.
  • 7. Target Market Upper class lower-middle class Teenager Target Customer Teenager lower- middle class Upper class
  • 8. Segmentation • Banglalink has segmented its market by using multiple bases.  Relation  Income Occupation • • Banglalink then went for Behavioral segmentation,  User status  User rate  Loyalty *Occupation *User Status *Income *User Rate *Relation *Loyalty
  • 9. Marketing Strategy and Marketing Mix
  • 10. Product & Price Package Banglalink has got different type of customer oriented packages for the customers. Banglalink mainly two types of packages. They are: Pre-paid Packages Post-paid Packages Banglalink Post-paidPre-paid
  • 11. Prepaid packages here BANGLALINK PLAY Banglalink play highlights 18 fnf (any operator) one special fnf @ 0.5 paisa/sec sms 29p/sms mms 29p/mms special data pack 5MB tk. 2/day 3G starter pack
  • 12. BANGLALINK DESH banglalink desh highlights 3 fnf to any operator 10 second pulse only 10paisa/ 10 second to banglalink fnf number
  • 13. BANGLALINK DESH HELLO PACKAGE banglalink desh hello package highlights lowest 10 paisa/10 second call rate to other operators 1 special fnf at only 5 paisa/10 second 10 second pulse
  • 14. BANGLALINK DESH EK RATE banglalink desh ek rate highlights simple tariff plan flat rate to all operator @ tk 1/m 10 second pulse
  • 15. Post-paid packages here BANGLALINK INSPIRE • banglalink inspire brings special new features for post-paid subscribers with remarkably low call rates, along with the lots of fnf numbers and many other services and facilities! this exclusive post-paid connection includes: no security deposit is required every new connection comes with 300 sms news service subscription free for the first 3 months. enjoy your banglalink inspire connection with zero line rent (without any conditions). up to 11% loyalty discount on usage. 7 fnf numbers to any mobile operator: 60 paisa/min
  • 16. BANGLALINK SME the salient features of the banglalink sme package are flexibility to choose from 2 packages: banglalink sme post- paid and banglalink sme call & control best call rates 24 hours with 1 second pulse field force locator service closed user group (cug) attractive bundle package best rates in 5 fnf numbers bonus on recharge. bonus on incoming
  • 17. Pricing Strategy Banglalink has to be very careful in setting the price of the packages. We know there are two strategies to set price. Market skimming & penetration pricing Banglalink follows the penetration strategy to set the price. Banglalink offers the lowest price in the market.
  • 18. Market Positioning The most successful entrepreneurs learn to transform their passion into position. Positioning is a perceptual location Close to customer Accommodation Commercial area Magnificent Pleases
  • 20. Billboard Billboards are visual media used for promotion and are found passing through a major roads. Billboards are very effective for attracting general customers.
  • 21. Newspaper Newspapers are the most powerful media to reach to the mass. Banglalink is now continuing its promotional activities in the renowned Bengali & English dailies.
  • 22. TV advertisement It is the most powerful media to reach to the mass.
  • 23. Event sponsorship Banglalink is also promoting and trying to position its product in customers mind by sponsoring some special events.
  • 24. Bus
  • 26. Strength  Low call rate  Large network coverage  Large investment  Low sim rate  Good number of media partner  Company image  Well management capability  Expert marketing people  Skilled worker  Capability to finance
  • 27. Weakness  Lack of experience  Short of sales people  Newly established  Small number of customer  No brand reputation  Bad reputation ‘Sheba”
  • 28. Opportunity  New products idea  Large market Availability of raw materials  Low price of raw materials  Good amount of reinvestment  Good support from mother company  High technological networking system  Large number of customer  Could develop new product  Profit margin will be good
  • 29. Threats  Existing competitor  Political unrest  Extortion and rising crimes  New competitors
  • 30. CORPORATE RESPONSIBILITY cox’s bazar sea beach cleaning project donating blankets at orphanages special arrangements for hajj pilgrims at the hajj camp water & date distribution and iftar at orphanage during Ramadan ict support for underprivileged children: computer lab set up
  • 31. Recommendation • We recommend this point for banglalink to develop its product & service.  Making new package  Ensure strong network  Making low Price  Build strong customer relationship  Satisfaction customer service  Home delivery service  Add new features
  • 32. Conclusion With an aspiring enterprise mission, objective and operational oversight, Banglalink can acquire a domain of influence. At the same time, it has to maintain some general operating policies and procedures like- employee insurance plan or a corporate wide communications system.