Presentation, Khater, Jordan, ENP South webinar on ‘Holistic government digital transformation’ held on 12 April 2022.

1. SOCIAL MEDIA
National Digital Transformation Strategy
2021-2025

2. Digital environment that
accelerates economical
growth, supports
entrepreneurship while
enabling social and
political stability
Vision

3. Services - International principles related to
digital transformation that are compatible
with the Jordanian context:
(One Stop Shop)
(Digital By Default)
(
Once only principle
)
(Leaving no one behind)
(one government)

4. Services
Digital Transformation - Moving Forward Process
Collection of data is in progress with approximately 2000 services collected for analysis
Lack of
Data
Analytics
0 Fees for
Government
Services
Cultural Mind
Shift Driver
Economy
Formalization
Fight
Corruption
&Tax Evasion
Financial
Inclusion
Number of Transactions
Value of Transactions
Complexity to Citizens
Value to Citizens
Value to economy
Value to Culture

5. Driving Digital Transformation and Challenges
Control
People
Organizational Readiness
(i.e. bureaucracy)
Innovation &
Entrepreneurship
Communicate
Inadequate Skills &
Competencies,
Awareness & Digital
Divide
Budgetary
Constraints
Data, Security &
Privacy Concerns
Monitor
Technical
Readiness
Inadequate
Standards &
Frameworks
Conflicting
Initiatives
Challenges
Driving Digital
Transformation
Vision &
Strategy
Authority &
Leadership
Public/Private
Partnership
Marketing &
Promotion
Human
Development
Legal Issues

6. SOCIAL MEDIA
Digital Transformation Governance Model

7. Digital Transformation Governance Model
Quarterly
Reports
Monthly
Report
• Defining national priorities
• Provide the necessary funding
• Accountability of government entities
The Cabinet – Ministerial Council
• Developing legislations for digital
transformation
• digital infrastructure
• Prepare a roadmap
• Follow up on implementation with
government entities
• Supervise the formulation of the
national DTS
• Monitor the implementation of DTS
projects
• Enhance PPP in digital transformation
• Review and evaluation of DT
legislations
• Report progress to Council of Ministers
Ministry of Digital Economy
and Entrepreneurship
National Digital
Transformation Committee
Government entities
Planning
Execution
Accountability
Monitoring
and
Evaluation

8. SOCIAL MEDIA
Digital Transformation - Data

9. Digital Transformation - Data
Current Situation
• Most of government data and technologies are
decentralised
• The Government Digital Infrastructure is optional for
government entities
• The main data centre is rented and not owned by a
government entity
• The disaster recovery data centre is hosted on a
government premise (NCSCM)
• The main and backup data centres are not currently being
mirrored 100%
• There is no single entity owner of data
• National Broadband Network delayed and should be
completed by end of 2021
• Government Private Cloud is not being fully utilized by
government entities and is currently optional
• Poor utilization of the API platform and data analytics
• Government Service Portal (SANAD & Web Portal) doesn’t
have a roadmap and is not utilized as a single integrated
services platform
• Centralization of government digital infrastructure
• The Government Digital Infrastructure to become obligatory
• The main data centre to be re-located to a government owned
premise and must follow international best practices
• The backup data centre mirroring and location to be assessed in
case of major risks
• The Government Private Cloud must be utilized by all entities and
a single assign a single owner of data
• The National Broadband Network must be completed by 2021
• Plan and implement a data analytical strategy to accelerate
development and sustainable economical growth
• Government Service Portal (SANAD & Web Portal) to be the face
of the government for all governmental services
Moving Forward

10. SOCIAL MEDIA
Data Governance Model

11. Data Classification & Management Governance
....................
....................
Prime Ministry
Ministry of Digital Economy and Entrepreneurship
Execution
Follow up
Institutional Committee
Program Lead
Government Entities
Institutional Committee
Program Lead
Data
Steward
Data
Steward
Government Entities
Data
Steward
Data
Steward

12. Data Classification Scheme
Jan 2020, the Cabinet approved Government Data
Classification & Management Policy 2020, whereby the
Ministry of Digital Economy and Entrepreneurship was
mandated to following up on the implementation of the
policy according to a specific timetable.
‫سري‬
Secret
‫حساس‬
Sensitive
‫خاص‬
Private
‫عادي‬
Ordinary

13. Implementation Steps
Institutional Committee
Data Steward
Program Lead
Institutional Committee
Inventory &
Data
Classify
Review
Approve
Publish
Open Data Coordinator
Governance
Adoption
Form
completion
Data Area
selection

14. Classified Data
Adoption of cloud
services
Enable the
utilization of AI
technologies,
Machine learning
and data
analytics
Publishing more
dataset in open format
Apply specific
security controls
for each level of
classification
Access to
Information
The outcome of implementing Data Classification & Management policy
Secret
Sensitive
Private
Ordinary

15. OPEN GOVERNMENT DATA PLATFORM
https//data.jordan.gov.jo

16. SOCIAL MEDIA
Cloud (Platforms & Services) Policy 2020

17. ENSURE PROTECTION OF CLOUD
SERVICES USERS’ AND PROTECT
BENEFICIARIES' RIGHTS AND INTERESTS
VIA CLOUD SERVICE PROVIDERS.
ENCOURAGE GOVERNMENT ENTITIES TOWARD OPTIMAL USE OF CLOUD
SERVICES.
CONTINUE THE DEVELOPMENT OF
GOVERNMENT PRIVATE CLOUD
COMPETITION AMONG CLOUD SERVICE
PROVIDERS. 1
2
5
4 3
Cloud (Platforms & Services) Policy 2020
PROMOTE THE GROWTH OF LOCAL SMES,
FACILITATE THEIR PARTICIPATION IN THE GLOBAL
MARKET, AND SUPPORT THE GROWTH OF CLOUD
MARKETS IN JORDAN

18. THE USE OF CLOUD SERVICES
BY GOVERNMENT ENTITIES
REGULATING CLOUD
SERVICE PROVIDERS
REGULATORY CONTROLS FOR
CLOUD SERVICES PROVIDERS
PROCEDURES AND STUDIES TO
DEVELOP THE JORDANIAN CLOUD
Cloud Policy Pillars

19. Jordanian Cloud Architecture

20. SOCIAL MEDIA
Cloud Governance Model

21. Cloud Governance Model
........................................................................
Committee
Cloud
Development
Cloud
Management
Prepare guidelines /
instructions
Heading the
Committee
Government Entity - A
• Prepare a
preliminary report
on their ability to
migrate to the cloud
• Classify their assets
which include data,
equipment, and
software, etc.
Submitting
purchasing
requests to
Committee
Government Entity - Z
• Prepare a
preliminary report
on their ability to
migrate to the cloud
• Classify their assets
which include data,
equipment, and
software
Submitting
purchasing
requests to
Committee
Study and assess Government
entities Requests regarding the
purchase of IT solutions
Issue the decisions
Committee of Organizing the Purchase of digital Infrastructures, software, Hardware, and
related Accessories, Formed by Cabinet Resolution No. (4619)
Capacity Building
and Leadership
Training and
Technical Assistance

22. SOCIAL MEDIA
Government Private Cloud - Services

23. Infrastrauture
as service
Platform as
service
Software
as service
Security
Virtual
Server
Database Storage DR
ARIS RAD Analytics
E-mail TARASUL ITSM
Backup
Secure
Government
Network
Government
service
Bus
Government Private Cloud Co-Location
services
Government Data Center
Server
CABINET
Archiving
IDM PKI WAF Anti-spam
& virus

24. SOCIAL MEDIA
Thank You