Presentation given by Georgia at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.

1. CAF IMPLEMENTATION IN GEORGIA
February 2024

2. Georgian Experience of CAF
✓ List of Public Institutions with CAF experience
✓ 2019 – Public Service Hall
✓ 2020 - Unified Service Centre of the Patrol Police Department of Georgia
✓ 2023 – National Center For Educational Quality Enhancement
✓ 2023 - Pension Agency
In progress now
✓ 2024- Public Service Development Agency
✓ 2024 – National Agency of Public Registry
✓ 2024- Rural Development Agency
✓ 2024 – Public Service Hall – II round

3. CAF implementer's
starter pack
✓ Strategic responsibility of implementation – 1. Public Administrarion Reform Strategy
& 2.Public Service Development Strategy (Service Delivery component of the Public
Administration Reform)
✓ Translated Guideline CAF2020
✓ Local and International Experts
✓ Training for Self-assessment team members (15 persons)
✓ Decision and managerial support

4. Preparation of information materials related to the activities of the Ministry and
informing the mass media, development of strategic cooperation with them;
Statistics
18 meetings for Consensus
15 members (-1)
Around 30 hours of individual work
Around 60 hours of team work
Around 228 organizational Strengths
Around 106 areas to improve

5. Enablers and Results
Information were gathered throughout the institution beyond the units and
proficiency → time-consuming
Practice and Challenges
Limitless amount of approaches towards topics and interpretations of proposed
statements → Harder to reach the consensus in Enabler’s area
Interpretational variations of Result Area examples → Result statements
resembled to Enabler statements
Our Proposed statements are based on given CAF examples → limited to legal or
conceptual definitions and understandings of terms, used outside of Georgia
Direct interaction/cooperation with (top)management → impediment of assessment
process

6. Overall Pros
Preparation of information materials related to the activities of the Ministry and
informing the mass media, development of strategic cooperation with them;
Within the Self assessment
team, awareness level about
all administrative or business
proceedings was increased
Promoted thinking
beyond offered
examples and biases
Enabler’s strong side
statements, prompt the
Result’s statement in
both areas.
Practical and factual finding
that output or result level
needs to be measured in any
means

7. We would like to ask

8. Public Service Development Agency
Thank you!