Presentation given by Bosnia and Herzegovina at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.
2. Bosnia and Herzegovina
CAF Story
By Kenan Avdagić
National CAF Correspondent
Public Administration Reform Coordinator‘s Office
3. Analyis
TQM Road Map Pilots CAF
Conclusions
CoM + OP Promotions
PAR
Strategy
First CAF
Label (s)
30 +
Organizations
New
Pilots
Trainings
Trainings
We have organize training
session for CAF – basic
generally. Also, we have
developed CAF on-line course.
+
We had trainings for new CAF
trainers (mentors).
Events
Promotions via events –
Topics about CAF, Total
Quality Management, Clients
Satisfaction...