Presentation given by Serbia at Building a sustainable quality management approach - Academies for EaP countries organised by the SIGMA Programme and the GiZ Eastern Partnership Regional Fund. Stage 1: Building for excellence.

1. A
joint
initiative
of
the
OECD
and
the
EU,
principally
financed
by
the
EU.
SERBIA
CAF in the
Republic of
Serbia

2. 2
03
04
CAF in the Republic of Serbia
Visit of the EaP delegation to ReSPA
Podgorica, 27.2.2023

3. Agenda Layout
01
02 Capacity Building
03 Spreading the word – Promotion
04
05
CAF & PAR = Implementation
04 Status as of today

4. 2
03
04

5. 2
03
04
PAR Strategy 2021-2030 & Action Plan (Service Delivery)
- the Ministry of Local Administration and Self-Government (MPALSG) is the institution
coordinating CAF and QM introduction, upscaling, awareness raising, data collection
- the National Academy for Public Administration (NAPA) is in the lead for development of QM
trainings

6. 2
03
04
CAF & PAR = Implementation

7. 2
03
04
Leading by example - CAF implementation in the Minsitry
✓ Management committment
✓ All departments represented in the SAGa
✓ Online expert support EU4PAR
✓ CAF e tool use
✓ Open and fruitful discussion
✓ All CAF phases & steps
✓ Implementation of the CAF Action Plan as we speak
✓ Sharing of lessons

8. 2
“Training is the trigger of the change”
04
• 18 CAF facilitators/ were trained through 3 ToTs
• 7 public servants (CAF trainers) from Serbia were certificated
as External Feedback Actors with ReSPA`s support

9. 2
03
04
Spreading the word – Promotion
3 video tutorials on CAF ABC were made and are publicly
available on https://caf.mduls.gov.rs/ and on National Academy
for Public Administration as official training for CAF
1. CAF introduction
2. Criteria
3. Steps

10. 2
03
04
CAF Open Day, January 2024 – RQMC supprt
- Serbian Success Stories
- Regional Success Stories
- International CAF experts
- Ceremony - first Effective CAF User Label in
Serbia

11. 2
04
- By the end of 2023 8 institutions implemented CAF
(from 2021)
- 1 PEF finished, Agency for peaceful settlements of labor
disputes got CAF label, two more institutions are in the PEF
procedure

12. 2
03
04
You are warmly invited to reach out & thanks for your attention!
National CAF Correspondent Serbia
Ms Ljiljana Uzelac
Ministry of Public Administration and Local Self Government
ljiljana.uzelac@mduls.gov.rs