HR can enhance organizational performance by focusing on three key areas: 1) Aligning HR strategies with business goals and ensuring a strategic approach to HR. 2) Building key organizational capabilities like performance management, recruitment, development, and change management. 3) Taking a people-oriented approach that focuses on coaching, feedback, development initiatives, and creating an open culture to improve employee satisfaction, trust and loyalty.

1. HR & Value Creation Enabling Performance & Change capabilities Performance & Change monitor 2008 Twynstra Gudde, Amersfoort, November 12th 2008 Paul-Peter Feld Prof. dr. Michiel Schoemaker Xerox (Netherlands) B.V. Twynstra Gudde Nijmegen School of Management

3. Assumption Human factor determines the progress, performance & growth of an organisation

4. Human Resources & Value How can HR enhance performance?

5. HR Evolution & Future HR as ‘junction’ between stakeholders

6. Value Creation From Value Add To Value Creation

7. Where are you now? Business Alignment and creating a strategic HR approach HR advise and service delivery HR planning and result measurement Focus on People Focus on processes and policy Focus on strategy Focus on support Creating development and change capabilities

8. A Strategic approach: The Value Profit Chain Treat Employees Like Customers and Customers Like Employees Harvard: Heskett, Sasser jr., Schlesinger + + = LOYALTY TRUST SATISFACTION $ PROFIT $

9. HR building key organisation capabilities Alignment Capability review(s) & Performance Management Replacement Organisational development People development Financial, Internal Business, Innovation & Learning and Customer perspective Recruitment & Selection Organisational Change Business Transformation Individual Coaching / Development Business Team Coaching / Development Social Capital Building Xerox Nl Key Capabilities Future Today

10. Xerox Netherlands Strategy & Approach

11. High Performance Operating Environment (HPOE) Hoge verwachtingen Realiteitszin Kennis Team- gerichtheid Snelheid Externe focus

13. Performance Trinity Leadership / management Vision / strategy Culture / values

14. Take Away Make Every Connection Matter

15. Xerox theme 2008

16. HR has to be connected Modern 21st century leaders need to engage with employees and customers in order to improve performance and profit. Relationships based on trust and meaningful dialogue benefit the organisation, employees and customers together. Emmanuel Gobillot, 2007

17. Questions & Answers

18. Rendement van talent Prof. dr. Michiel Schoemaker Twynstra Gudde Nijmegen School of Management Amersfoort, 12 november 2008

24. Questions & Answers