The document discusses how HR departments need to undergo a digital transformation to move from transactional support activities to more strategic business partnering roles. It recommends that HR shift resources from administration activities (15-20%) to business partnering (60-70%) and strategy development (15-20%). This transformation will empower employees, increase transparency, integrate systems, and use analytics to help execute business strategy and drive results.

1. DIGITAL
TRANSFORMATION
15-20%
Transaction
Support Services
ADMINISTRATION
HR Strategic Direction A Competitive Imperative
CHANGING THE CULTURE AND EMPOWERING THE ORGANIZATION TO DRIVE BUSINESS RESULTS
BY KATHLEEN MEYERS, HR EXECUTIVE ADVISOR, BUSINESS TRANSFORMATION ADVISORY PRACTICE MOBILE: 513-592-0099
HR ADMINISTRATION
Transactional
Support & Services
Manual Processes
DISPARATE SYSTEMS?
RISK?
TIME CONSUMING?
Self Service?
Reporting?
Analytics?
Paper files?
Lotus Notes, Excel,
PPT, Word?
BUSINESS
PARTNER
20-30%
STRATEGY
5-10%
2017 HR Alignment to the Customer
~ Inside – Outside Approach ~
2020 GLOBAL TRANSFORMATION
~ Outside – Inside – Outside Focus ~
PERFORMANCE / RESULTS DRIVEN CULTURE FOCUSED ON CUSTOMERS EXPECTATIONS
Business
Partnering
EXECUTION ON
STRATEGY:
ENABLED STRATEGIC
CUSTOMER DRIVEN
BUSINESS PARTNER
60-70%
STRATEGY
15-20%
GROWTH
PRODUCT/SERVICES/MERGERS AND ACQUISITIONS
INCREASE OPERATING PROFIT
ENABLE ORGANIZATIONAL
AGILITY & SPEED
ENABLE THE
EXECUTION
CAPABILITY
 TRANSPARENCY
 SELF SERVICE
 INTEGRATED
PROCESS
AUTOMATION
 ONE SYSTEM OF
RECORD
 PERFORMANCE &
DEVELOPMENT
CULTURE
 ANALYTICS
FOCUSED ON
BUSINESS
STRATEGY