Transforming Employee Engagement at Large Enterprise

1. From Good to Great: Transforming Employee
Engagement at a Large Enterprise

2. TODAY’S
MODERATOR
Holly Pennebaker
Human Capital Institute
@hpennebaker
@Human_Capital
humancapital

3. .ORG
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HRCI/SHRM Credit
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4. THANK YOU!

6. TODAY’S FEATURED
PRESENTERS
Victoria Hughes
Head of Talent Management,
OE, and Culture, Delta Dental
Dan Denison
Chairman and Founding
Partner, Denison Consulting

7. HERE’S WHAT COUNTS
Are
our people
aligned
and
engaged?
Build
human
capability,
ownership,
and
responsibility
ADAPTABILITY
Pattern,
Trends,
&
Market
MISSION
Direction,
Purpose,
&
Blueprint
Do
we know
where
we are
going?
Define
a
meaningful
long-­‐term
direction
Are
we listening
to
the
marketplace?
Translate
the
demands
of
the
environment
into
action
INVOLVEMENT
Commitment,
Ownership,
&
Responsibility
CONSISTENCY
Systems,
Structures,
&
Processes
Does our system
create leverage?
Define
the
values
&
systems,
the
basis
of
a
strong
culture

8. 100 YEAR OLD MFG. COMPANY
• First
in
industry,
but
declining
• Trying
to
hold
on
to
the
past
• 1st
time
in
20
years
failed
to
meet
targets
• Targeted
by
competitors
• President
operationally
focused
“We’re
a
team,
going
down
together”

9. Higher
culture
scores
translate
to
better
value
creation
and
return
EBITDA
Growth
Sales
Growth
-­‐1%
-­‐4%
17%
6%
Top
30
CompaniesBottom
30
Companies
LINKING CULTURE AND PERFORMANCE

10. 10
LEADING CULTURE CHANGE
Denison & Hooijberg’s newest book illuminates
the cultural dynamics firms need to manage in
order to remain competitive, including:
• Supporting the front line
• Creating strategic alignment
• Creating one culture out of many
• Exporting culture change
• Building a global business in an
emerging market
• Building a global business from an
emerging market
“A milestone in the culture studies arena.”
-Edgar H. Schein

11. Moving Beyond
Measurement

12. Confidential Use Only © Copyright 2018 Waggl, Inc.
When people are the focus, engagement and high-
performance will follow.
12

13. Confidential Use Only © Copyright 2018 Waggl, Inc.
H
Human
13
Voice
V
Wisdom
W
Performance
When people are the focus, engagement and high-
performance will follow.

14. Culture
Alignment
What
is
it
?
Culture
Alignment
focuses
on
identifying
the
values,
beliefs
and
behaviors
that
drive
performance and
provide
guidance
for
operationalizing
strategy
decisions.
RESULTS
ACTIONS AND
BEHAVIORS
VALUES AND BELIEFS
EXPERIENCES

15. Culture Alignment – When is it needed?
Mergers
/
Acquisitions
New
Strategic
Direction
New
Leaders
Organization
Design/Restructure
Transformation
al
Change

16. Key Themes

17. New
Experiences
Create
New
Beliefs

18. Increased
Communication
and
Engagement

19. Transparency
Communicate Business
Updates
Engage, Develop & Inspire
Creates Trust = Results
Goal Alignment

20. Listening to employees

21. Crowdsource
Ideas

23. TEAM
WORK
Cross
Functional
Teams
Strategic
Solutions

24. Anytime
Access
To
Online
Training
Take
10
All
employees
encouraged
to
take
10
hours
of
development
Talent
Reviews
and
Development
Plans
Focus
on
People
Managers
Increased
Focus
on
Training
&
Development

25. Defined
Values
and
Competencies
The
Beliefs
and
Behaviors
of
our
new
Culture

26. Measuring
our
Culture
Journey
with
Waggl and
the
Denison
Dimensions

27. THANK
YOU

28. QUESTIONS?
COMMENTS?
Use the Q&A box below!
Get insight into your
challenges by asking a
question!

29. Visit hci.org to
access your
credits.
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My Learning Journey
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