Abhilash H.R is seeking a career opportunity in a challenging and creative environment. He has over 3 years of experience working in e-commerce and store management roles. Currently, he works as an E-commerce Coordinator for Smart Retail Pvt Ltd, where he handles order fulfillment, delivery issues, and customer service. Previously as Store Manager, he oversaw store operations, staff management, sales, and inventory. Abhilash has strengths in analytics, commitment, learning quickly, and a positive attitude. He holds an MBA and BBM and is proficient in customer software, Excel, reporting, English, Kannada, and Hindi.

1. No 1067 ,Kanakapura main road,opp to old CBI
Halagur,Malavalli(Tq), Mandya(D).Pin Code- 571421.
CURRICULM VITAE
Abhilash H.R
Email: abhilashalaguru@gmail.com
Mobile: 9916914191
 Objective
Intend to build a career with leading corporate of hi-tech environment with committed
& dedicated people, which will help me to explore myself fully and realize my
potential .Willing to work as a key player in challenging & creative environment.
 Experience
Smart retail pvt ltd. 02/15 To till
date
An Online & offline grocery store.
Queens road, Bangalore
Joined As a Store Manager, Promoted to E- commerce as an E-commerce
co-ordinator.
 Job Profile as an E- commerce Co-ordinator
 Handling delay in delivery & reverse pick up issues escalating it to the
concerned logistics Company and interacting with the courier partners to
resolve the issues.
 Was responsible for all the process design for the order fulfillment center.
 Structured the order flow from and its fulfillment to delivery.
 Ensuring to train and create the SOP (Standard operating procedure)
within the department and ensuring the smooth process flow.
 Training the team for handling the entire order fulfillment and ensuring
the satisfactory services is rendered to customer accurately.
 Giving the timely response and maintaining the reports.
 Designed various training modules, process manuals for the standard
operating procedures.

2.  Doing hurdles on a daily basis in order to ensure the process updates are
communicated and the same was documented.
 Was co-ordinating with the courier company to pick up and deliver the
goods
Attend all customer related queries or concerns.
 Job Profile as Store Manager.
 Handling team, ensuring to maintain quality and achieving set targets,
maintaining the motivation level to make sure the work environment is
good.
 Ensuring to arrange store operational requirements by scheduling and
assigning employees and doing follow up on work results.
 Maintaining store staff by recruiting, selecting, orienting, and training
employees.
 Ensure promotions are accurately maintained as per company's standards.
I make sure that all staff are working towards the target for the day and
that excellent customer care standards are met at all times.
 Analysing sales figures and forecasting future sales.
 Initiating changes to improve the business, e.g. revising opening hours to
ensure the store can compete effectively in the local market.
 Managing stock levels and making key decisions about stock control.
 Core Strength / Technical Skill
 Sanvik - Customer relating software’s ,Order and delivery Management.
 Excel Basics, Reporting structure.
 Education

3.  MBA – Siddaganga Institute of Technology, Tumkur.
 BBM – SBRR Mahajana First grade college, Mysore.
 Strengths and abilities:
 Good Analytical skill
 Commitment towards job.
 Ability to learn quickly.
 Optimistic.
 Personal Details
Permanent Address : #1067,Kanakapur Main Road, opp
to old CBI, Malavalli(Tq), Mandya (D)
Father’s Name : Ravindranath.H.R
Date of Birth : 16th May, 1991
Sex : Male
Marital Status : Single
Languages Known : English, Kannada and Hindi
Nationality : Indian
Hobby : Listening Music, Reading Books.
 Declaration
I hereby declare that all the information given by me is true and correct to the best of
my knowledge and belief.

4. Place: Bangalore
Abhilash.H.R