This document contains a resume for Puran Gurung seeking a position as a Spa Executive or Team Leader. Gurung has over 10 years of experience in hospitality roles including positions as a Gym Instructor, Senior Gym Instructor, Spa Supervisor, and current role as Spa Executive. Their experience includes managing customer service, staff training, operations, and increasing revenue. Gurung holds several training certificates and has a history of achieving performance goals and receiving awards for their work.
Understanding customer needs and requirements to develop effective quality control processes
Devising and reviewing specifications for products or processes
Setting requirements for raw material or intermediate products for suppliers and monitoring their compliance
I am determined professional, committed to my goals and a passionately driven performer having the physical and mental capacity to relentlessly pursue assigned targets and tasks to successful completion.
Understanding customer needs and requirements to develop effective quality control processes
Devising and reviewing specifications for products or processes
Setting requirements for raw material or intermediate products for suppliers and monitoring their compliance
I am determined professional, committed to my goals and a passionately driven performer having the physical and mental capacity to relentlessly pursue assigned targets and tasks to successful completion.
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Currently, I am working with the Evolve Back Resorts Coorg & Kabini, Karnataka India.
I am the Learning & Development / Training Sr. Executive.
I am looking forward for better opportunities to build and enhance my career path.
I am looking forward to join an esteemed organisation in the Training department.
Effective Communication & Presentation Skills™ is an experiential workshop that teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills.
WORKSHOP BENEFITS
-Work Easily with Differing Personalities
-Eliminate Unproductive Communication
-Master Positive Communication Skills
-Organize Presentations for Impact
-Overcome Nervousness
-Engage Audiences
-Maximize the 5 P’s of Vocal Power
-Highlight Key Points with Gestures
-Convey Confidence with Your Body
Effective Report Writing™ is a dynamic training session that helps participants communicate better in professional business & report writing. Whether you write memos, reports, emails or promotional literature, your writing says a lot about you.
Focusing on key goals of saving time and improving the quality of business writing, this 2 day program includes instruction in a five step professional writing system which produces quality business documents.
BENEFITS OF ATTENDING:
-Improve your writing confidence
-Understand & engage your global audience
-Learn to get started quickly
-Organize messages effectively
-Save time completing writing projects
-Overcome writing obstacles
-Energize your writing with word choice
-Persuade readers to take action
-Understand the power of visuals
-Get handy reference checklists
Contact kris@360bsi.com to register today.
Effective Communication & Presentation Skills & Report Writing 04-07 April 20...360 BSI
Effective Communication & Presentation Skills™ is an experiential workshop that teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills.
WORKSHOP BENEFITS
-Work Easily with Differing Personalities
-Eliminate Unproductive Communication
-Master Positive Communication Skills
-Organize Presentations for Impact
-Overcome Nervousness
-Engage Audiences
-Maximize the 5 P’s of Vocal Power
-Highlight Key Points with Gestures
-Convey Confidence with Your Body
Effective Report Writing™ is a dynamic training session that helps participants communicate better in professional business & report writing. Whether you write memos, reports, emails or promotional literature, your writing says a lot about you.
Focusing on key goals of saving time and improving the quality of business writing, this 2 day program includes instruction in a five step professional writing system which produces quality business documents.
BENEFITS OF ATTENDING:
-Improve your writing confidence
-Understand & engage your global audience
-Learn to get started quickly
-Organize messages effectively
-Save time completing writing projects
-Overcome writing obstacles
-Energize your writing with word choice
-Persuade readers to take action
-Understand the power of visuals
-Get handy reference checklists
Contact kris@360bsi.com to register today.
Effective Communication & Presentation Skills™ is an experiential workshop that teaches participants to fully engage their audience by using professional communication and speaking skills. This program focuses on overcoming barriers to communication and using positive communication techniques along with structure, visual and vocals presentation skills.
WORKSHOP BENEFITS
-Work Easily with Differing Personalities
-Eliminate Unproductive Communication
-Master Positive Communication Skills
-Organize Presentations for Impact
-Overcome Nervousness
-Engage Audiences
-Maximize the 5 P’s of Vocal Power
-Highlight Key Points with Gestures
-Convey Confidence with Your Body
Effective Report Writing™ is a dynamic training session that helps participants communicate better in professional business & report writing. Whether you write memos, reports, emails or promotional literature, your writing says a lot about you.
Focusing on key goals of saving time and improving the quality of business writing, this 2 day program includes instruction in a five step professional writing system which produces quality business documents.
BENEFITS OF ATTENDING:
-Improve your writing confidence
-Understand & engage your global audience
-Learn to get started quickly
-Organize messages effectively
-Save time completing writing projects
-Overcome writing obstacles
-Energize your writing with word choice
-Persuade readers to take action
-Understand the power of visuals
-Get handy reference checklists
Contact kris@360bsi.com to register today.
Certified professional coach program - ICF ACSTH 88 Hours batch 6Loop Indonesia
Coaching adalah seni dan ilmu pengetahuan. Coaching menciptakan rasa memiliki, akuntabilitas dan membina komitmen yang memungkinkan untuk mempunyai prestasi yang lebih besar dalam pekerjaan dan kehidupan. Menjadi seorang coach yang efektif dalam membimbing, menginspirasi, dan memberdayakan orang lain untuk membantu mereka mencapai potensi mereka dan membawa mereka seseuai dengan yang mereka inginkan.
Certified professional coach program - ICF ACSTH 88 Hours batch 6
CV-Template
1. Puran Gurung
73/1 Banga sree pally swamijiroadKolkata -700060
E-mail –pgurung582@gmail.com
Mobile number -9830342059
Personal Profile Result –oriented spa executive with drive to succeed and develop strong
professional teams focused on service and revenue goals .Experienced in
team leadership administrative oversight and business management
Excellent organizational skills
– Confidence in communicating with clients
– Strong customer service skills
– Good computer literacy
– High level attention to detail
Career
Objective/Summary
Seeking a deserving profile in the hospitality sector, where I
can deliver my expertise and innovative hospitality skills, while
maintaining the integrity and work ethics of the working
environment, thereby maintaining the reputation of the
organization. Seeking a position as a Spa executive/Team
leader where I can use my bilingual and interpersonal skills to
enhance the patronage and maximize revenue.
1. Proficient in handling the customers from the
diverse cultures and backgrounds, and at the
same time making them comfortable in the
space.
2. Recognized for achieving and maintaining the
operational excellence in the assigned area.
3. Excellent communication skills with the
knowledge of professional work ethics and Spa
culture.
4. • Well versed with the different varieties of
technique and providing the excellent
recommendation to the guests upon request.
5. • Excellent interpersonal skills and politeness to
handle the complaints of the customers tactfully.
2. Work Experience Gym instructor Taj Bengal 2007-2010 (June)
Taking care of gym & spa guest , to achieve company’s goal
Take care of linen , up keep the linen monthly daily tracking
29 June 2010 Senior Gym instructor Swissotel Kolkata
Taking care of guest at the department , motivate the team and archive
the task set by company
Making duty roster , Training for team member and achieving the task set
by company
Monthly meeting with other department, to run the department smoothly
01/10/12 Spa supervisor Swissotel Kolkata
Increase the massage footfall , Making spa promotions and Training for
therapist
Online guest satisfaction survey , How to make guest happy and Getting
guest satisfactory score for the department
01/10/14 Spa Executive Swissotel Kolkata
Increase department profit ,making spa promotion through various
promotion ,Increase membership ratio
Education 2003 Secondary examination Delhi board
2005 Senior Secondary examination Delhi board
2016 B.A(Pursing ) From Annamalai university
Skills and
Achievements
Achievements:
2008-2009 Associate of the year (Taj Bengal )
March 2008 Yoga instructor course from VYAS
Massage therapy course April 2008
3. Train the trainer course 21/11/2012
Personal training course 04/09/2014
Pilates course 01/02/2015
108 round of Surya namaskar certificate from Art of living
Spa Management course from International science of management
01/05/2014
Receive best department of the year from 2012-2015
Skills:
Committed for the company
Mystery audit
Team building
Revenue
Multitasking
Attention to detail
Technical and language skills
Flexibility
Building connections
Hobbies and
Interests
Interaction with different countries people their couture, try to update
knowledge