Suresh Kumar Dakal has over 9 years of experience in client servicing and operations with hotels and fast food organizations. He has worked in leadership roles at Pizza Hut for over 5 years and also has experience working at Inox Leisure Ltd. and Sodexo. Currently, he works as the Restaurant General Manager at Pizza Hut, overseeing the performance of the restaurant, staff training, smooth operations, and financial reporting. He holds a BSc in hospitality and hotel administration from the Institute of Hotel Management & Catering Technology in Jaipur, Rajasthan.

1. SURESH KUMAR DAKAL
P ERMA N EN T ADDRES S : VILL & POST -A JIT GUR H, VIA -BHIM , DIST -RA JSA M A ND (RA J)
CORRES P OND E N C E ADDRES S -4 3 A, DEVI NAGAR, HARNAT HP UR A ,
RAVAN GATE, KALW AR R OAD, J AIP UR (RAJ AS THAN)
Phone No.: 09099936962.Mail to:suresh_100984@rediffmail.com
Professional Profile:
 More than Nine years of experience in Client Servicing and Operations with Hotels and Fast food
organization.
 Five and half years of experience in leading most trusted F & B Brand in India i.e. Pizza Hut.
 Experience in India’s most trusted Cineplex i.e. Inox Leisure Ltd.
 A keen planner & strategists with exposure of handling entire operations.
 Resourceful at developing procedures, service standards & operational policies with proven ability to
reduce the running cost of the unit by planning & implementing effective control measures.
Organisational Experience:
 Pizza Hut: - Working as Restaurant General Manager and reporting to Area Coach and Regional
Manager. (From Oct 2011 To Till date).
Company Profile: - A world known brand owned by YUM RESTAURANT INTERNATIONAL
worldwide and in India (Devyani International Limited (DIL) (An associate company of
RJ Corp- largest bottler for PepsiCo- with interests in Beverages/Food/ Beer/Milk/ Ice-cream/ Stem-
cell/ Real Estate/ Education) is the fastest growing, customer centric, profitable player in the Indian
retail F&B sector, with presence in different space zones cutting across Indian subcontinent, Nepal and
Nigeria. DIL currently has a visibility of 250+ outlets of Pizza Hut, KFC, Costa, Vaango, Swensen's, and
many other brands. It is poised to add more than 150 food retail outlets in 2012.
 INOX LEISURE LTD.:-Worked as Duty Manager and reporting to Operation Manager. (From Nov.
2010 To Oct 2011)
Company Profile: - INOX Leisure Limited is the diversification venture of the INOX group into
entertainment and is a subsidiary of Gujarat Flurochemicals Ltd. INOX Leisure’s mission is to be the
leader in the cinema exhibition industry, in every aspect right from the quality and choice of cinema to
the varied services offered and eventually the highest market share.
 SODEXO: - Worked as Executive- F & B, handled day to day operations and reported to Hospitality
Manager. (From June 2009 To Nov-2010)
Company Profile: - A Globally known brand owned by Sodexo Hospitality &Facility Services Pvt.Ltd. &
having their sites all over World.

2.  Coffee Day Xpress: -Working as City Head (Assist Manager-Operations) handling whole
Rajasthan and directly reporting to Regional Manager. (FromDec. 2008 To June-2009)
Company Profile:-Nationally known brand Amalgamated Bean Coffee Trading Company Ltd
(ABCTCL).Having known brands like Cafe Coffee Day, B2C, Coffee Day Perfect, Coffee Day Export etc.
 Pizza Hut: - Worked as Shift Manager and reporting to Restaurant Manager & Area Coach.(FromJune
2006 To Dec-2008)
Company Profile: - A world known brand owned by YUM RESTAURANT INTERNATIONAL
worldwide and in India DevyaniInternational Limited (DIL) (An associate company of RJ
Corp- largest bottler for PepsiCo- with interests in Beverages/Food/ Beer/Milk/ Ice-cream/ Stem-cell/
Real Estate/ Education) is the fastest growing, customer centric, profitable player in the Indian retail
F&B sector, with presence in different space zones cutting across Indian subcontinent, Nepal and
Nigeria. DIL currently has a visibility of 250+ outlets of Pizza Hut, KFC, Costa, Vaango, Swensen's, and
many other brands. It is poised to add more than 150 food retail outlets in 2012.
 INTERCONTINENTAL GROUPS OF HOTELS. :-Undergone six months industrial training as a part of
my curriculum in THE GRAND, UDAIPUR, RAJASTHAN
Company Profile: - A known Five Star Hotel Chain owned by INTERCONTINENTAL GROUPSOF
HOTELS. Owe other five star deluxe properties as THE GRAND N.DELHI, INTERCONTINENTAL N.
DELHI etc.
 Pizza Hut: - Worked as senior server for one year and reported to RGM.
Company Profile: - A world known brand owned by YUM RESTAURANT INTERNATIONAL
worldwide and by Devyani International Pvt. Ltd. In North & East India.
Job Profile Of Current Assignment:
 Independently responsible for the performance of Restaurant.
 Monitoring training of staff.
 Supervising smooth operation of all shifts.
 Preparing duty roasters.
 Active involvement in recruiting procedure.
 Responsible for daily and monthly reports.
 Controlling food and beverage cost.
 Coordinating with local authorities.
 Making P & L report & doing Budgeting for the operation.
Chief Task Handled

3. Strategy planning/Profit management
1. Sustaining profitable operations with focus on budgeting & local store marketing.
2. Maintaining expenses with implementation of stringent cost control measures.
3. Designing & planning the optimum resource utilization for maximum service quality.
Customer service
1. Ensuring rendering of high quality services, resulting in customer delight.
2. Ensuring exceeding customers expectation every time.
3. Maintaining high level of customer feedback hit percentage & overall satisfaction index through good
practices of CRM department.
People Management/Training
1. HRM, Staffing, Recruitment, Performance review & appraisal.
2. Managing & monitoring a team of 35.
3. Practical & theoretical training to enhance skills & motivation Level.
Professional Qualification
Pursued ThreeyearsBSc in hospitality & Hotel administration Institute Of Hotel Management &
Catering Technology, Jaipur (Rajasthan) approved by Govt. of India & Tourism of India, Affiliated to National
Council For Hotel Management & Catering Technology,Pusa complex, New Delhi & IGNOU.
Personal Details
Fathers Name : - B.R.Dakal
Date of Birth : - 10th
Sep, 1984
Marital Status : - Single
Hobbies : - Serving People with Interaction & playing Chess
Languages
Basic French, English and Hindi.
DATE _____________
PLACE_______________ (SURESH KUMAR DAKAL)