The resume summarizes Shah Md. Safkat Hossain Choudhury's career experience working in customer service, distribution, and retail sales over nine years for Grameen Phone Ltd. He currently holds the position of Senior Executive, Distribution & Retail Sales, Regional Sales and has previously worked as an Executive and Customer Manager for the company. Safkat has achieved several sales targets and awards and has expertise in team leading, sales management, customer management, and presentation skills. He holds an MBA from Dhaka University and a BBA from Dhaka Commerce College and National University.

1. Resume Of
Shah Md. Safkat Hossain Choudhury
Contact No: 01711506452
Email: safkat@grameenphone.com
Career Profile
Career Objective:
I already got Nine years (as permanent ) working experience in customer service,
distribution & retail sales. Now my objectives will be to use those experiences to provide
more contributions for a company. I believe “excellence in execution” which definitely
brings success for anyone. I like to work in any arena in sales & marketing where I will
get the opportunity to show creativity in work and to develop new processes.
Job Experience:
1. Job title: Senior Executive, Distribution & Retail Sales, Regional
Sales
Organization: Grameen Phone Ltd.
Division: Commercial Division
Job Duration: 01.06.14 – till now
Job description:
 Achieve the sales target & other KPI
 Create & Maintain Relations with HVU segment.
 Maintain company code of conducts, etiquette and appropriate
behavior and uphold company image
 Ensure positive Customer Experience at every interaction
 Ensure all type of service delivery and sales reporting
 Maintain inventory and place order to ensure optimum usage
of resources to meet business requirement
 Ensure 100% sales and service compliance of the center.
2. Job title: Executive, Distribution & Retail Sales, Regional Sales
Organization: Grameen Phone Ltd.
Division : Commercial Division
Job Duration: 22.10.2007 – 31.05.2014
Job description:
 Achieve the sales target & other KPI.
 Respond to Customer queries and complaints and reflect on
the insights using appropriate communication methods and
tools
 Ensure High ARPU of the center.

2.  Maintain company code of conducts, etiquette and appropriate
behavior and uphold company image
 Ensure positive Customer Experience at every interaction
 Ensure all type of service delivery and sales reporting
 Maintain inventory and place order to ensure optimum usage
of resources to meet business requirement
 Ensure 100% sales and service compliance of the center.
3. Job title: Customer Manager
Organization: Grameen Phone
Division : Customer Management Division
Job Duration: 01.09.2005 – 21.10.2007
Job description:
 Ensure consistent Customer Service for customers
 Respond to Customer queries and complaints and reflect on
the insights using appropriate communication methods and
tools
 Maintain company code of conducts, etiquette and appropriate
behavior and uphold company image
 Ensure positive Customer Experience at every interaction
 Ensure all type of service delivery reporting.
 Maintain inventory and place order to ensure optimum usage
of resources to meet business requirement
On Job Achievement :
1. Lets Win competition weakly winner in Q1,2013.
2. Employee of the Month (several times in a year)
2011,2012, 2013,2014,2015
3. 2nd
runner up in Commercial IDEA Contest for Q3 and
Q4,2013.
4. Lets win winner Q4,2014
Area of Expertise:
1. Expertise on Team Leading: Leading sales and service compliance team of
the center efficiently which shows my skill to lead a team (2011-2013.
2. Sales management.
3. Presentation skill.
4. Branch operations.
5. Excellent Customer management skill.
6. Innovativeness: 2nd
runner up in Commercial IDEA Contest for Q3 and
Q4,2013.

3. 7. Target oriented: Achieved company business target each year
successfully.
On Job Training and Development:
1. Workshop on Communication skill development, interpersonal relationship skill
development & leadership skill development.
2. Workshop on Android OS provided by Samsung.
3. Get training on GrameenPhone products, services each year.
Education Profile
Educational Background:
 Master Of Business Administration (major in Accounting Information
System)
University: Dhaka University
Completion year : 2010
Result : CGPA 3.10 out of scale 4
 Bachelor Of Business Administration (BBA)
College / University: Dhaka Commerce College /National University
Completion year: 2002
Result: 1st
Class (67%)
 Higher Secondary school Certificate (HSC)
College / Board: Notre Dame College /Dhaka Board
Completion year: 1996
Result:1st
Division (70%)
 Secondary school Certificate (SSC)
School/ Board: Balahar High school /Rajshahi Board
Completion year : 1994
Result:1st
Division (84.1%)

4. Personal Profile
Name: Shah Md Safkat Hossain choudhury
Father’s Name: Shah Md Sarwar Hossain Choudhury
Spouse name : Tania Chowdhury
Date of Birth: 1st
September 1978
Nationality: Bangladeshi by birth
Marital status: Married
Hobby / Interest: Reading books, and Music.
Permanent Address & Present Address:
Flat: 5B, House: 9,Road: 1/B,Sector-5,Uttara,Dhaka
Contact no: 01711506452
Email: safkat@grameenphone.com
Other Information
Computer Knowledge:
 MS Office (Ms word, Ms excel, Ms PowerPoint)
 SQL
 MINITAB
Language Skills:
1. English :–
Reading: Good
Written: Good
Speaking : Moderate
Listening : Good
Extra Curriculum Activities:
1. Member, Science Club, Debating Club Notre Dame
College
2. President and conveyor, BBA Computer Club, Dhaka
Commerce College.
3. Member, BBA Debating Club, Dhaka Commerce College.

5. Reference:
I. Razib Imam
Manager, Regional Sales, Distribution & retail sales
GrameenPhone Ltd
Phone: 01711507813
2. Md Mahabullah Sujon
DGM, Direct Sales
GrameenPhone Ltd
Phone: 01711500128