This presentation provides an overview of the philosophies of quality experts W. Edwards Deming and Joseph M. Juran. It discusses Deming's life and career, his system of profound knowledge, and his famous 14 principles for management. For Juran, it outlines his quality trilogy approach involving quality planning, control, and improvement. It also summarizes some of the key aspects of each expert's philosophies and approaches to quality management.

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Philosophies of Quality (W.Edwards Deming & Joseph M.Juran)
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2. Acknowledgement
We would like to thank Samir Sir for
giving us this opportunity and
enlightening us on this topic.

3. Contents
What is ‘Quality’ ?
W.Edwards Deming
His life & philosophies
Deming’s 14 points for management
Joseph M.Juran
His life & philosophies
Juran’s Quality Trilogy
Conclusion

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Quality ?
“The degree to which a system, component, or
process meets
(1) specified requirements, and
(2) customer or users needs or expectations”
– IEEE
-ISO 9000:2000

6. Achieving Quality
• Companies should direct efforts towards:
– Innovation of products.
– Innovation of processes.
– Improvement of existing products.
– Improvement of existing processes.

7. Quality
Quality
Costs
Productivity
Prices
Market Share
Stay in business

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9. About : W. Edwards Deming
• Born in Sioux City, Iowa on
14th Oct 1900.
• Father of Japanese post–war
revival.
• Assisted US in World War II.
• American statistician,
professor, author, lecturer
and consultant.

10. His Philosophies
• Established the system of profound
knowledge.
• Suggested quality concept about
designing products.
• Enumerated a 14-point management
philosophy.
• Promoted importance of leadership.
• 85% of production faults responsibility
of management, not workers.

11. Deming’s 14 principles
•
•
•
•
•
•
•
Create constancy of purpose for improving
products and service
Adopt the new philosophy.
Cease dependence on inspection to achieve
quality.
End the practice of awarding business on
price alone; instead, minimize total cost by
working with a single supplier.
improve constantly and forever every process
for
planning, production and service.
Institute training on job
Adopt and institute leadership.

12. • Drive out fear.
• Break down barriers between staff areas.
• Eliminate slogans, exhortations and targets for the
workforce.
• Eliminate numerical quotas for the workforce and
numerical goals for management.
• Remove barriers that rob people of pride of
workmanship, and eliminate the annual rating or
merit system
• Institute a vigorous program of education and selfimprovement for everyone.
• Put everybody in the company to work accomplishing
the transformation

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14. About : Joseph M. Juran
 Born December 24, 1904
 Graduated from Minneapolis
South High School (1920)
 Bachelor's degree in electrical
engineering from the
University of Minnesota (1924)
 Contribution in the field of
management, particularly
quality management
 Founder of the consulting firm
of Juran Institute, Inc.

15. His Philosophies
Developed the idea of trilogy
•
•
•
Quality Planning
Quality Improvement
Quality Control
Revolutionized the Japanese philosophy on Quality
management & in no small way worked to help shape
their economy into industrial leader it is today.
First to incorporate the human aspect of quality
management, which is referred to as Total Quality
Management.
In 1951, the first edition of Juran’s quality control
handbook was published
In the field of quality management for 70 years.
Standard & classical reference work for quality managers

16. Juran’s Quality Trilogy
• A useful framework refered to as “A Universal
Thought Process”
• Trilogy shows how an organization can improve
every aspect by better understanding of the
relationship between processes that plan, control
and improve quality as well as business results
• The concept of the Quality Trilogy is managing for
quality.
• Managing for quality consists of three quality
oriented processes
• Quality Planning
• Quality Control
• Quality Improvement

17. Quality Planning






Establish quality goals
Identify who the customers are
Determine the needs of the customers
Develop product features that respond to customer’s needs
Develop processes able to produce the product features
Establish process
Quality Improvement





Prove the need Establish the infrastructure
Establish project teams
Provide the team with resources, training & motivation to :
Diagnose the causes Stimulate
Establish controls to hold the gains remedies
Quality Control
 Evaluate actual performance
 Compare actual performance with quality goals
 Act on difference

18. Companies following Juran’s
theory
•AT&T
•AT&T Wireless
•AtlantAbengoa
•ic Copper
•Becton Dickinson
•Black & Decker
•BP
•Computer Science
Corp.
•ConocoPhillips
•DuPont
•Lipton
•Littelfuse
•Microsoft
•NOKIA Mobile Phones
•Norsk Hydro Agri
•Pemex
•Prosegur
•Unilever - Best Foods
•Samsung Electronics
•Sun Chemical

19. Strength of Juran’s Trilogy
• The methodology allows
the use different quality
tools to cover the steps
of Juran’s Trilogy. It
allows a better
understanding of the
relationships of every
stage of the company
• The methodology is well
structured and allows the
companies that implement
it, an easy understanding
and application
Weakness of Juran’s
Trilogy
 To have quality control it is
necessary to have a trained
person with knowledge in
statistical processes or train
a special person to be in
charge of quality
 The program is focus in the
company process and not in
labor force
 Analyzing the requirements
of the program we found
that the companies who
apply the program have a
complex level of organization

20. THANK YOU !