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This document provides an overview of the outsourcing industry in India. It discusses what outsourcing is, how it works, and its key forms like IT outsourcing and business process outsourcing. The outsourcing industry has boosted India's economic growth, with the BPO sector worth $11 billion and major cities like Bangalore, Mumbai, and Delhi serving as top outsourcing destinations, employing millions of people. While outsourcing provides benefits like cost savings, it also faces challenges such as loss of control and threats from low-cost competitors in other countries. The industry is shifting from business process outsourcing to knowledge process outsourcing that requires specialized domain expertise.
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This document provides an overview of the outsourcing industry in India. It discusses what outsourcing is, the most common forms of outsourcing like ITO and BPO, and that the outsourcing industry is governed by the Department of Information Technology. It also notes that the outsourcing industry has boosted India's economic growth, with the BPO industry in India worth $11 billion, and that cities like Bangalore, Mumbai, and Delhi are among the top outsourcing destinations worldwide. The document outlines benefits of outsourcing like cost savings but also disadvantages such as loss of control and potential threats from other low-cost countries expanding their outsourcing industries.
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The document provides an overview of the Indian IT industry and Infosys. It discusses the growth of the Indian economy and its structural drivers. The Indian software industry has seen rapid export growth from $128 million in 1991 to a projected $50 billion in 2008, employing over 1.1 million people. Liberalization policies in the 1990s helped fuel the IT boom in India. Infosys has grown to over $1.6 billion in revenue in 2005 with over 49,000 employees serving 454 clients globally. Infosys has a strong global presence, proven track record, high customer satisfaction, and numerous quality certifications.
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This document provides an overview of business process outsourcing (BPO). It defines BPO and discusses the history and forms of outsourcing. The document outlines the importance of BPO for companies in reducing costs and focusing on core business functions. It examines the Philippine BPO industry, highlighting competitive advantages like human resources and infrastructure, as well as challenges around political risks and electricity costs. The conclusion emphasizes that outsourcing non-core functions allows companies to concentrate on areas of expertise, and that the Philippine government and industry associations promote the country as a prime BPO destination.
Business Process Outsourcing
The document provides an overview of business process outsourcing (BPO). It defines BPO and explains that it involves contracting out business functions like customer service, accounting, and data entry to third-party providers. The document also outlines different types of BPO services, top BPO companies in India, advantages and disadvantages of BPO, and a SWOT analysis of the BPO industry in India.
Bpo
Indian revenues from business process outsourcing (BPO) have grown 107% to $583 million. Key advantages of outsourcing to India include lower wages that can reduce costs by up to 80%, a large skilled English-speaking workforce, and government policies that have made India a major BPO hub. However, cultural differences, infrastructure issues, and rising costs also present challenges for companies considering Indian BPO providers. Managers must carefully evaluate their needs and potential BPO partners to maximize the benefits of focusing on core competencies while addressing any risks.
Prem bpo
The document discusses business process outsourcing (BPO). It defines BPO as contracting business tasks like customer service and HR to third parties. BPO is divided into back office outsourcing of internal functions and front office outsourcing of customer functions. India has become a major hub for BPO due to an English-speaking workforce, lower costs compared to Western countries, and a large number of graduates. However, cultural differences and infrastructure issues remain challenges. Overall, BPO allows companies to focus on core business while taking advantage of locations like India.
PART2- project
This document provides an overview of the Indian BPO industry and Pecon Software Ltd. It discusses that India is a top destination for BPO due to low costs and skilled English-speaking professionals. It then describes the types of services offered by Indian BPO companies like customer support, technical support, and telemarketing. The document also introduces Pecon Software Ltd, an ISO certified Indian BPO company that provides IT infrastructure and software development services to global clients. It lists the board of directors and services ensured by Pecon.
978491 634392390295942500
Indian revenues from business process outsourcing (BPO) to India have grown 107% to $583 million. Key advantages of BPO in India include lower costs due to cheaper labor (33-40% of costs versus 67-72% in Western countries) and a large, English-speaking workforce of over 100,000 trained engineers graduating annually. Major BPO categories include back office functions like billing and front office functions like customer service. India has become a leading BPO destination due to these capabilities and factors like a favorable government and infrastructure improvements.
Modes of entering international business
The document discusses two modes of entering international business: management contracts and business process outsourcing (BPO).
Management contracts allow foreign companies to earn additional income without investment by managing other companies' operations. However, they present potential incentive and adverse selection problems.
BPO involves outsourcing business functions like finance and customer support to third parties. India is a popular BPO destination due to its large, educated and English-speaking workforce at lower costs. While BPO improves productivity and costs, it can also result in lost knowledge and poor quality control if not managed properly.
The document provides examples of companies like Hilton, ENI, and HP that have used management contracts or outsourced processes
Outsourcing Business from USA - Is Viet Nam a sleeping tiger?
How can Viet Nam take advantage of these mature market requirements and replicate the success of these countries?
Vietnam’s outsourcing sector can benefit from the rising costs and growing problems among the Indian and Chinese business environment.
American firms looking to establish sourcing operations are starting to look towards Vietnam in light of trade tensions between the US and China.
Vietnam has tremendous potential to become an IT outsourcing hot spot.
This presentation will focus on understanding some of the opportunities, challenges and approach’s Viet Nam companies and entrepreneurs have to take to go after this huge and growing opportunity.
Outsourcing Business from USA: Is Vietnam a sleeping tiger?
The document discusses trends in business process outsourcing from the US to other countries. It provides forecasts for growth in the worldwide and US BPO markets between 2012-2016. It also outlines some key trends affecting the US outsourcing model, such as clients demanding more standardized solutions and rising pressure on vendors to provide flexible pricing. Popular destinations for IT outsourcing are discussed, with India receiving over half of all outsourcing business due to its large skilled workforce. Challenges of outsourcing to China and advantages of the Philippines are also presented.
KPO - Core Business Solutions Providers
KPO refers to knowledge process outsourcing, which involves outsourcing knowledge-intensive business processes and analytical work. Some key points:
- KPO requires advanced analytical skills and specialist expertise compared to BPO which focuses more on processes.
- Top drivers of KPO include the increase in specialized knowledge, additional value creation, cost reduction, and shortage of skilled labor.
- India is a preferred location for KPO due to its large English-speaking labor pool, lower costs compared to Western countries, government policies supportive of the IT industry, and expertise in knowledge work.
- Major KPO providers include companies like Genpact, WNS Global Services, and EXL Service that provide
Bpo
The document discusses business process outsourcing (BPO) to India. It defines BPO and outlines the key categories of back office and front office outsourcing. India has become a major player in the global BPO industry due to its large English-speaking workforce and lower costs compared to countries like the US. The document also examines the capabilities and advantages that Indian BPO companies offer, as well as some of the potential pros and cons.
SM_UNIT IV.pptx
Unit 4 Emerging Strategic Trends
a) Reasons for growing BPO and KPO businesses in India, Reengineering
Business Processes, contribution of IT sector in Indian Business, Concept,
Problems and Consequences of Disasters, Strategies for Managing and
Preventing disasters and Cope up Strategies
b) Process of business startups and its Challenges, Growth Prospects and
government initiatives in Make in India Model with reference to National
manufacturing, Contribution of Make in India Policy
207287040 a-study-on-impact-of-ites-sectors-in-india
This document provides an overview of the business process outsourcing (BPO) industry. It discusses the growth of the global BPO market, with India emerging as a major hub due to its large English-speaking workforce and lower costs compared to countries like the US. The document outlines the advantages that have made India and other countries like the Philippines competitive locations for BPO. It also notes some of the challenges that countries face in attracting BPO work, such as China's smaller English-speaking population.
A Glimpse at Outsourcing
This presentation has been spoken as a benchmark presentation. It gives a birds' view of Outsourcing & it's types such as KPO, BPO, MBPO, HRO etc.
SWOT Analysis of BPO/KPO and ITES Industry
This report has been prepared as an assignment of International Economics. It is a brief report prepared to explain the SWOT Analysis BPO/KPO and ITES Industry.
Assessment of business process outsourcing
This document provides an overview of business process outsourcing (BPO). It discusses that BPO involves outsourcing business functions, such as customer service and accounting, to third-party companies. India is a popular location for BPO due to lower costs. The document also examines the history of outsourcing and analyzes the types of BPO, including offshoring, onshoring and nearshoring. Key factors for successful BPO programs include selecting the right vendor and managing relationships. While BPO can reduce costs, challenges include high employee attrition rates and meeting client expectations.
Business Process Outsourcing
The document defines outsourcing as an agreement where one company hires another company to be responsible for an activity that could be done internally. Business process outsourcing (BPO) involves contracting business operations to a third party service provider. Outsourcing began growing in the 1970s and has intensified with the growth of the IT sector. Key reasons companies outsource include improving costs and efficiency while focusing on their core business. India is a preferred outsourcing destination due to its large English-speaking workforce and lower costs. The BPO sector has been affected by the COVID-19 pandemic but its future remains uncertain.
Soft skill training need and market potential
This document discusses soft skills training and its market potential in India. It defines soft skills as personal attributes that enhance interactions, job performance, and career prospects, such as integrity, time management, motivation, and communication. It notes that soft skills training plays an important role in personal development and provides practical skills in areas like communication, presentations, and teamwork. The need for soft skills training is increasing with globalization, as professionals must interact with international clients and students need these skills to be competitive in the job market. Surveys find that companies and over 40% of students believe soft skills are more important than technical skills. As a result, both corporate sectors and the government are recognizing the need and allocating budgets for soft skills training
Soft skill training need and market potential
This document discusses the need for and market potential of soft skills training in India. It defines soft skills as personal attributes that enhance interactions, job performance, and career prospects, such as integrity, time management, motivation, and communication. It notes that soft skills training plays an important role in personal development and provides practical skills in areas like communication, presentations, and teamwork. The document also states that soft skills have become critical for success in an increasingly globalized and competitive job market. It discusses how both corporate sectors and the government in India are recognizing the importance of soft skills and are allocating significant portions of their budgets to soft skills training programs.
Soft skill training need and market potential
This document discusses the need for and market potential of soft skills training in India. It defines soft skills as personal attributes that enhance interactions, job performance, and career prospects, such as integrity, time management, motivation, and communication. It notes that soft skills training plays an important role in personal development and provides practical skills in areas like communication, presentations, and teamwork. The document also states that soft skills have become critical for success in an increasingly globalized and competitive business environment. It discusses how both corporate sectors and the government in India are recognizing the importance of soft skills and are allocating significant portions of their budgets to soft skills training programs.
Similar to Celebrity endorsement (20)
Outsourcing Business from USA - Is Viet Nam a sleeping tiger?
Outsourcing Business from USA - Is Viet Nam a sleeping tiger?
Outsourcing Business from USA: Is Vietnam a sleeping tiger?
Outsourcing Business from USA: Is Vietnam a sleeping tiger?
207287040 a-study-on-impact-of-ites-sectors-in-india
207287040 a-study-on-impact-of-ites-sectors-in-india
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- 1. OUTSOURCING INDUSTRY IN INDIA PROJECT GUIDE PROF. NEHA MEHTA PRESENTED BY JULKA MAANIK CHANDER 2014-2015
- 2. What is OUTSOURCING ? • Contracting with another company or person to do a particular thing. • Almost every organization outsource in some way. • The function to be outsourced is considered non-core to business. • The firm that are providing the outsourcing services aare third-party providers. • Outsourcing takes many forms – most common forms are ITO & BPO. • The process encompasses four stages. • Governed by Department of Information Technology under Ministry of Communications and Information technology.
- 3. Five W’s of outsourcing. • Who should outsource? • Why should a company outsource? • What should a company outsource? • When should a company outsource? • Where should a company outsource?
- 4. Present scenario • Outsourcing industry has been responsible for boosting country’s economic growth • Estimated to be worth about $52 Billion • BPO in India is worth $11 Billion • In 2010, a joint study conducted by GLOBAL SERVICES , media platform for global BPO/IT industry and THOLONS – listed 6 indian cities among world top10 outsourcing destination • Banglore, Mumbai, Pune, Delhi-NCR, Chennai & Hyderabad • Employment to millions of people
- 5. Benefits Cost Saving Improve Quality Operational Expertise Knowledge Improved customer satisfaction
- 6. Disadvantages Compromising confidentiality Loss of control Yet to attain exceptinal quality Dependency on third party Less than anticaipated Savings.
- 7. Threats • China has proved to be the major threat. Cities like Beijing, Shanghai, Shenzen & Dalian • China industry is worth $150.2 Billion • Philippines and Malaysia have also taken outsourcing in big way. • Philippines got a pool of quality talent that can compete and even excel against India • Rising bill wage of IT Professionals and global finincial meltdown is another threat
- 8. BPO to KPO : up in the value chain • The main difference between KPO & BPO is that BPO mainly deals with technical support, transaction processing, customer care, telemarketing etc and KPO is off-shoring of knowledge intensive business process that require specialized domain expertise. • For such task KPO requires people with good education background & experts in a particular field • KPO employees are expected to have better qualification and skills as compared to BPO counterparts