1. The document discusses the quality philosophy of Joseph Juran, an American engineer known as an evangelist for quality management. 2. It provides an overview of Juran's background and contributions, including developing the concept of the vital few and useful many based on Pareto's principle. 3. Juran's quality theory involves three key steps: quality planning to establish goals and processes, quality control to evaluate performance against goals, and quality improvement through ongoing projects and infrastructure.

1. ToThe Presentation
ON
“THE JURAN PHILOSOPHY”

2. With Due Regards To,
Mr. Avik Kumar Dhar
Lecturer,
Shyamoli Textile Engineering CollegePresenters
Md.Anisur
Rahman(05/13)
Md.Ujjal(01/12)
Md.Naimul
Hasan(04/13)

3. Topics:
1. About Juran
2. Introduction of Quality
3. Pursue Quality
4. Pareto Principle
5. Management Theory
6. Quality Trilogy

4. Joseph Moses Juran was a Romanian-
born American engineer and management
consultant. He was an evangelist
for quality and quality management, having
written several books on those subjects. He
was the brother of Academy
Award winner Nathan H. Juran.
About Dr. Joseph Moses Juran
JOSEPH JURAN
(1904-2008)

5. Introduction
 Quality:
 “QUALITY” means those features of products which meet customer needs and
thereby provide customer satisfaction.
 “QUALITY” means freedom from deficiencies freedom from errors that require
doing work over again or that result in field failures customer dissatisfaction ,
customer claims , and so on.
 In this sense , the meaning of quality is oriented to costs , and higher quality usually
costs less.

6. Md.
Ujjal(01/12)

7. 1. The mission of the firm as a whole is to achieve high product quality.
2. The mission of each individual department is to achieve high production
quality.

8. IN 1941, JURAN STUMBLED ACROSS THE WORK
OF VILFREDO PARETO AND BEGAN TO APPLY
THE PARETO PRINCIPLE TO QUALITY ISSUES (FOR
EXAMPLE, 80% OF A PROBLEM IS CAUSED BY 20% OF
THE CAUSES). THIS IS ALSO KNOWN AS "THE VITAL
FEW AND THE TRIVIAL MANY". IN LATER YEARS,
JURAN PREFERRED "THE VITAL FEW AND THE USEFUL
MANY" TO SIGNAL THE REMAINING 80% OF THE
CAUSES SHOULD NOT BE TOTALLY IGNORED.

9.  The key steps in Juran's theory on quality are quality planning, quality control
and quality improvement.
 To implement a company-wide quality management process, you have to
identify your customers, find out their needs and work to meet those needs.
You create measures of quality and organize to meet those measures
consistently. And you need to create processes that work in real-life
conditions.
 Juran's theory on quality postulates that top-level management must be
sincere in its efforts to commit to quality or else all efforts as such would not
work.

10. Md.Naimul
Hasan(04/13)

11. J.M. JuranTrilogy
2.Quality
Control
3.Quality
Improvement
1.Quality
Planning
 To attain quality, it is well to begin by establishing the
“vision” for the organization, along with policies and goals.
1) 3 Component :
o Quality Planning
o Quality Control
o Quality Improvement

12.  Establish quality goals.
 Establish process controls.
 Identify who the
customers are.
 Determine the needs of the
customers.
 Develop product features
that respond to customer’s
needs.
 Develop processes able to
produce the product
features.

13. Quality Control
Planned Actual Difference
• Evaluate actual performance.
• Compare actual performance
with quality goals.
• Act on the difference.

14. Quality Improvement
• Prove the need Establish the
infrastructure.
• Establish project teams.
• Establish controls to hold the gains.
• Identify the improvement projects.
• Provide the teams with resources,
training, and motivation to.

15. Juran’s Philosophy
Joseph M. Juran (1904-2008)
“Without a standard there is no
logical basis for making a decision or
taking action”