GURUS AND CONTRIBUTION

1. QUALITY MANAGEMENT
UNIVERSIDAD DE LAS FUERZAS
ARMADAS ESPE
CRISTINA BELEN PILATAXI SALGADO
Tutor: Evelin Almeida
QUALITY GURU
MAIN CONTRIBUTION

2. TQM
TQM is a practical but strategic approach to running
an organization that focuses on the needs of its
customers and clients. It rejects any outcome other
than excellence.
TQM is not a set of slogans, but a deliberate and
systematic approach to achieving appropriate levels
of quality in a consistent fashion that meet or exceed
the needs and wants of customers.

3. GURUS
W Edwards
Deming
Joseph Juran
Philip Crosby
Tom Peters
Kaoru Ishikawa

4. CONTRIBUTIONS
14 Points
“Out of the
Crisis”
Four Absolutes
of Quality
Management
One Step
farther.
Looking at
successful
companies for a
long time shows
evidence: An
individual is still
important.
Quality Trilogy
W Edwards Deming
Joseph Juran
Philip Crosby
Tom Peters
Kaoru Ishikawa

5. 1. Create constancy of purpose.
2. Adopt new philosophy of quality.
3. Crease dependence on final inspection.
4. Consider total cost, not just initial Price.
5. Find problems, improve constantly.
6. Institute on-the-job training.
7. Institute leadership across the organization.
8. Drive out fear.
9. Break down communication baners between
units.
10.Eliminate slogans, targets, exhortations for
workers.
11.Eliminate numerical goals.
12.Encourage pride of workmanship.
14 Points “Out of the Crisis”
W Edwards Deming

6. 1.QUALITY PLANNING:
2.Identyfy who are the customers.
3.Determine the needs of those customers.
4.Translate those needs into our language.
5.Develop a product that can respond to
those needs.
6.Optimize the product features so as to
meet our needs and customers.
1.QUALITY IMPROVEMENT
2.Develop a proces which is
able to produce the product.
3.Optimize the process.
1.QUALITY CONTROL
2.Prove that the process
can produce the product
under operatinconditions.
3.Transfer the process to
operations.
Joseph Juran
Quality Trilogy

7. 1. Quality is conformance to requirements.
2. Quality prevention is preferable to quality
inspection.
3. Zero defects is teh quality performance.
4. Quiality is measured in monetary terms – the
Price of non-conformance.
Four Absolutes of Quality Management
Philip Crosby

8. 1. Care
2. Show respect to all
3. Reward people skills.
4. Win people over.
5. Focus on intangibles.
6. Teach, teach, teach
7. Share leadership
8. Foster open
communication
9. Create opportunities to
lead.
10.Relish diversity.
LIDERSHIP
Tom Peters

9. 1. Group of workers who do the same or
similar work, who meet regularly to identify,
analyse and solve work-related problems.
2. Led by a supervisor or manager.
3. Presents its solutions to management and if
posible workers implement the solutions
themselves.
4. Improve the performance of the
organization and motivate employees.
Quality Circles
Kaoru Ishikawa