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Interpersonal Communication
Lars Sudmann
mail@lars-sudmann.com
Twitter: @larssudmann
Flickr/Andy_Magee
Audiences
„Intl.
Led“
Intl.
Leader
Leadership
Lecturer
Organizational
Advisor
Exploration
CONTENT
ORGANIZATION
DELIVERY
EFFECT
Principle #1
Seek first to
understand then to be
understood
Principle #2
3 Levels of
Communication
Principle #3
Full on / full off
CONTENT
ORGANIZATION
DELIVERY
EFFECT
Write down
your topic
@larssudmann
Your objective
At the end of the
meeting/conversation
I want that______
Exercise
TV Test
Distill your
key messages
Target
messages to
the other
person(s)
Exploration
Audience
Analysis - Picture
An average conference
picture of conference
Don‟t try to
“mindread”
especially larger
audiences
CONTENT
ORGANIZATION
DELIVERY
EFFECT
Exercise
Guide Your
Audience
Situation
Complication
Solution
Problem
Options
Proposal
Detail after
key message
Financials - Savings
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1 2 3 4 5 6 7 8 9 10
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Project Financials
Current status - Overview
• Result: 1 Mio EUR Savings
p.a.
• Net Present Value: 3+ EUR
MM
• Sensitivity Analysis confirms
soundness
On track
to deliver
target!
Back-up: Savings
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1 2 3 4 5 6 7 8 9 10
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1 2 3 4 5 6 7 8 9 10
1 2 3 4 5 6 7 8 9 1000
CONTENT
ORGANIZATION
DELIVERY
EFFECT
Exploration
Exploration
Giving
Feedback
@larssudmann
Audiences
Don„t show the
„leave signs“
Google
Powerpoint Karaoke
Foundation
Do you remember
your last phone
conference?
Mute all
Foundation
Know your
technology by heart
#1
Over-Visualize
Topic Time Who? Next Step Until when?
#2
Speak like a
Radio DJ
Radio
CONTENT
ORGANIZATION
DELIVERY
EFFECT
Audiences
Flickr/strupey
Audiences
Flickr/strupey
Principle #4
Don’t assume
“People in our study were
convinced they’ve accurately
understood the tone of an e-mail
message when in fact their odds
are no better than chance.”
Nicholas Epley
University of Chicago
1) Check: Purpose & Emotions
2) Clarify: What did s/he mean?
3) Create: Options for solutions
Difficult conversations
1) State the specific issue
2) Share the impact on you
3) Specify the solution, incl.
(positive) consequences
Asserting yourself
Practice
CONTENT
ORGANIZATION
DELIVERY
EFFECT
S + R = O
Interpersonal Communication
Lars Sudmann
mail@lars-sudmann.com
Twitter: @larssudmann

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Powerful interpersonal communication

Editor's Notes

  1. I have selected these tools based on their practicability: How well they enable us to lead in this uncertain world. I have used and applied all of these…They are not about micro-managementThey are of course not the complete truths but 5 very practical things that you can do.
  2. Logos PathosEthos Logical / FactsEmotions (Fear, Love, Hate…)Values: Good / Bad
  3. Pick one challenging / difficult communication scenario that you Assert yourself / resolve a conflictGive criticismSolve intercultural issues / conflictsIdeally virtual
  4. I do not want to comment on the great (!!!) energy in this room…For those of you who have not yet been to a business meetring, this is a real settingI want to zoom in on: How did people get there? With multinational organizations becoming more and more reality, chances are high that they came there by…..plane
  5. 1-2-3Früher – Heute – in der ZukuftDa – dort – hierPro / Con / Therefore…
  6. Who has watched TED?Who has been to a TED or TEDx event?
  7. Virtual audiences & listeners have the attention span of a squirrel…
  8. Feedback…was it me…dramatize…do I look strange…?Then I realized…Getting close to real…Succeeding realChanging real…
  9. This comes to the last element…in order to get all of this what I talked about right…you need to become a bit of a geekk…like him But I do think it’s wiorth it…
  10. Fill in – what is important in terms of audience analysis Quick experiment…45 people…
  11. Fill in – what is important in terms of audience analysis Quick experiment…45 people…
  12. Push / Pull / Persuade…
  13. Difficult situations…uncormfortable…stress…Scale from 1-10 – one being death; How important is that? Paul McGee.
  14. 4)
  15. Have a difficult conversation…A & B & CA: Role…explain B: Other person…tries to play the role…tries to be rejecting…C: Observes…If most of the time virtual: Same here: do it virtual…
  16. The result…many people hate virtual presentations…people hat listening to it and people hate giving it because they know themselves…I believe there is a difference…it is possible…but we need to learn a totally different skill set, on top of having great content of course…