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The Communication iCODE: Mastering the art of interpersonal communication
- 1. Mastering Communication: The CommunicationiCODE Lars Sudmann mail@lars-sudmann.com Twitter: @larssudmann
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- 3. 21st Century Skills CriticalThinking, Collaboration, Creativity & Communication Source: American Management Association http://www.amanet.org/news/AMA-2010-critical-skills-survey
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- 9. #1 Know with whichear you’re currently listening
- 10. “Your desk isquite full”
- 11. The four earsof listening Fact ear Relationship ear “You should” ear Revelation ear Adapted from Schultz von Thun
- 12. #1 Know with whichear you’re currently listening
- 13. “Alright, let mesend this email”
- 16. #2 S + R= O
- 17. “Did he really say that?” “Who does she think she is?!?!” “Waituntil I have my chance to pay that back!!” “My pants are too long…”
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- 19. “People in ourstudy were convinced they’ve accurately understood the tone of an e-mail message when in fact their odds are no better than chance.” Nicholas Epley University of Chicago
- 20. #3 Never assume –facts are friendly Ask instead: What do you mean?
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- 23. “Seek first tounderstand, then to be understood” Stephen Covey
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- 25. Yes, but…Destructive Constructive Negative Positive CommunicationPatters Yes, and…No, because No!
- 26. #4 Watch your words: Short,positive & constructive language keeps a conversation going
- 27. „The King“ Rambler Sesame Street Philosopher long short simpledeep Sentences Choice of Words
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- 29. #5 Guide the otherparty
- 30. Financials - Savings 12 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
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- 33. Project Financials Current status- Overview • Result: 1 Mio EUR Savings p.a. • Net Present Value: 3+ EUR MM • Sensitivity Analysis confirms soundness On track to deliver target!
- 34. Back-up: Savings 1 23 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 1000
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- 38. “What’s that soundin the background?”
- 39. Full on /full off
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- 42. Webmeeting, video Wikis, Yammer,… IM, chat, phone, webcam Email, status updates Simple Collab- oration Complex Collab- oration Realtime Delayed Ways of Virtual Communication
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- 48. 1) Be specific 2)Share the impact on YOU (“I…”) 3) Give potential solutions Giving Feedback
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- 51. Blind Spots Known to others Not known toothers Known to self Not known to self Johari-Window in Communication Based on: Luft / Ingham "The Johari window”
- 52. “Feedback is likethat gift you get from your aunt. You may like it or you may not like it. You may use it or throw it away later. But you smile and say: Thank you.”
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- 54. Check: Internal calibration Clarify:Reasons, Assumptions, Impact Create: Win-win options The 3 C’s of Conflict Resolution
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- 57. #6 Open Delivery #7Virtual Power #8 Energizing Feedback #9 Three C’s of Conflict #10 The Power of Three #1 The Four Ears #2 S + R = O #3 Never Assume #4 Short & Constructive #5 Helicopter first
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- 59. Mastering Communication: The CommunicationiCODE Lars Sudmann mail@lars-sudmann.com Twitter: @larssudmann