Slides from my keynote speech on Inter-personal communication

1. The
Communica-on
CODE
!
Lars
Sudmann
mail@lars-­‐sudmann.com
Twi;er:
@larssudmann
!

2. 21st
Century
Skills
Cri-cal
Thinking,
Collabora-on,
Crea-vity
&
Communica-on
Source:
American
Management
Associa-on
h;p://www.amanet.org/news/AMA-­‐2010-­‐cri-cal-­‐skills-­‐survey

3. www.flickr.com/ScratchEdTeam

4. Not
listen
Aggression
Boring
Misunderstanding
Droning
on
Unclear
No
respect
TLA’s
Miscommunication Bingo
©
Lars
Sudmann,
2015
@larssudmann

5. Audiences
„Led“
Leader
Leadership
Lecturer
Organizational
Advisor

7. CONTENT
ORGANIZATION
DELIVERY
EFFECT
INTERNAL
REGULATION

9.
Toothpaste
principle
#1
©
Lars
Sudmann,
2015
@larssudmann

10. “The ability to speak several
languages is great.
But the ability to keep your
mouth shut is an asset in any
language.”
Anonymous

11. W.A.I.T.
Why am I talking?
Source: The Founder Institute

12. „I have an on-topic
contribution“
W.A.I.T.
Why am I talking?
„I have something else
to say“
(really important) Sourc
N
„Is this the right time?“
Be concise
„Nobody else already
made that contribution?“
„Is it your turn?“
N
Y
Y
Source: The Founder Institute

13. 13 Tocky,
h;p://www.nandahome.com/

14. “Alright,
let
me
open
this
email”

16.
Emo-onal
Self-­‐
Regula-on
#2

17.
Strategies
“Is
it
really
worth
it
to
have
this
conversa-on
now?”
“On
a
scale
from
1-­‐10,
how
important
is
this
now?”
©
Lars
Sudmann,
2015
@larssudmann

18. CONTENT
ORGANIZATION
DELIVERY
EFFECT
INTERNAL
REGULATION

19.
#3
Watch
your
words:
Short,
posi-ve
&
construc-ve
language
©
Lars
Sudmann,
2015
@larssudmann

20. „The King“
Rambler
Sesame Street
Philosopher
long
short
simple complex/deep
Sentences
Choice of Words
© Lars Sudmann, 2015 @LarsSudmann

21. “Words are like leaves; and
where they most abound,
much fruit of sense beneath
is rarely found.”
Alexander Pope

22. Avoid the HIPPO
syndrom
©
Lars
Sudmann,
2015
@larssudmann

23. 25% Problems :
75% Solutions/Ideas
©
Lars
Sudmann,
2015
@larssudmann

24. Audiences
“Every minute a team
spends on problems is a
minute it does not spend
on solutions.”
Steven Vannoy & Craig Ross

25. CONTENT
ORGANIZATION
DELIVERY
EFFECT
INTERNAL
REGULATION

26.
#4
First
pace,
then
lead
©
Lars
Sudmann,
2015
@larssudmann

27. ://www.flickr.com/photos/bernhardtsoccer
://www.flickr.com/photos/bernhardtsoccer

28. “This
is
really
disrespecEul
how
you
interacted
with
me;
I
never
get
the
chance
to
parJcipate
fully,
and
the
other
team
members
always
get
the
credit
and
this
is
hindering
me
in
my
development….”
?
©
Lars
Sudmann,
2015
@larssudmann

29. “To have a real conversation is to
leave the house of me and to
knock on the door of you”
Albert Camus

30.
Strategies
“Can
I
talk
to
you
for
a
second
about
the
mee-ng?”
“XYZ
happened
and
I
personally
perceived
this
as________”
©
Lars
Sudmann,
2015
@larssudmann

31. CONTENT
ORGANIZATION
DELIVERY
EFFECT
INTERNAL
REGULATION

32.
#5
Open
Delivery

33. Farm sounds &
waiter actions
©
Lars
Sudmann,
2015
@larssudmann

34. Full on / full off
©
Lars
Sudmann,
2015
@larssudmann

35. CONTENT
ORGANIZATION
DELIVERY
EFFECT
INTERNAL
REGULATION

36.
Challenging
Situa-ons

38. “So
I
think
we
need
to
adapt
the
strategy
to
include
mobile”

39. “Building
on
that
I
think
we
need
to
adapt
the
strategy
to
include
mobile”

40. “?”

41. “The
Diverger”
“The
I
take
this
over
now”
“The
Everything
has
been
said
but
not
by
everybody”
“The
panicker
–
I
need
this
now!!!!”
“The
rambler”
“The
I
never
say
anything
but
complain
a<erwards”
“The
Agressor/
Challenger”
©
Lars
Sudmann,
2015
@larssudmann

42.
Check:
Internal
calibraJon
Clarify:
Have
I
understood
everything?
Create:
Win-­‐win
opJons
The
3
C’s
for
Challenging
Situa-ons
©
Lars
Sudmann,
2015
@larssudmann

43. CONTENT
ORGANIZATION
DELIVERY
EFFECT
INTERNAL
REGULATION

44. #1 The toothpaste principle
#2 Emotional self-regulation
#3 Short & concise & constructive words
#4 First pace, then lead
#5 Open delivery: farm sounds & waiter actions
#6 Difficult people: 1. Check 2. Clarify 3. Create
©
Lars
Sudmann,
2015
@larssudmann

46. “I never know what I say
until I hear the
response.”
Norbert Wiener

47. “Both
op-mists
and
pessimists
contribute
to
our
society.
The
op-mist
invents
the
airplane
and
the
pessimist,
the
parachute.”
G.B. Stern