This document discusses conflict management and resolution. It provides guidance on using a strengths-based, solution-focused approach in conflict interviews. Key points include acknowledging all perspectives, focusing on progress over perfection, and building on what works well. The importance of understanding others' feelings and accepting responsibility is emphasized. Questions are suggested to help move conflicts in a positive direction and increase cooperation. Similarities and differences between this approach and restorative justice practices are outlined. The document concludes by offering resources for further support.
Managing for Success at O&B
Focus on Coaching, approaching difficult situations, conflict management, escalation and tools/ resources to assist your management functions
Managing for Success at O&B
Focus on Coaching, approaching difficult situations, conflict management, escalation and tools/ resources to assist your management functions
BA and Beyond 20 - Johan Merckx - Being a Conscious Business AnalystBA and Beyond
The ‘HOW’ of business analysis is probably even more important than the ‘WHAT’. While the ‘WHAT’ focuses on models, methods, techniques, and deliverables, the ‘HOW’ determines how much impact you can really have.
In this session, we explore the crucial mindset and soft skills required to connect with customers, end-users, stakeholders, partners, and technical people.
Because the quality of your intervention depends on the level of consciousness with which you connect with your environment.
This abridged version, made up of select slides from my other presentations, was specially made for the executives of LIC, Hyderabad Division. You are requested to view the full versions of the other presentations, available here.
Using Feedback to Resolve Workplace ConflictSeetha Rani KP
Conflict resolution can be conducted through a variety of techniques. The technique I follow relies heavily upon feedback. It is vital to gain feedback and understand the context of the situation. Next, use an example of conflict as a result of that particular behaviour and go over the result and its impact.
Geared toward undergraduate student-level supervisors, this presentation gives students a chance to review their results from the StrengthsQuest assessment and learn how to apply their Strengths to the work they will do as a peer leader and supervisor.
HR has historically demanded a seat at the executive table where strategic business decisions are made. Getting the seat and actively playing a strategic role in the success of the business are both challenges in their own right. As a former CHRO, Tim reveals what the role is really about and what it was like to be in the boardroom. Tim will share insights into the business skills a CHRO should have and the challenges HR must face and find flexible solutions for once it reaches the top of the leadership hierarchy.
Tim Savage, Former Chief Human Resource Officer, Jumeirah Group
This is a set of ideas and methodology based on Peter Block's work that supports the creation of a culture of chosen accountability and commitment. It is premised on partnership and personal choice, and radically different from traditional skinnerian approach to change.
Presented by Simon Lee at Singapore's First Gathering of Organisational Happiness Community of Practice, 28 June 2013, an event organised by Align Group of Companies.
Solution-focused Coaching - the Most Critical People Skill
Simon Lee, with over 25 years of business management experience, is one of Asia’s pioneer executive coaches specializing in leadership development and strength-based change. He talked about solution-focused coaching that provided participants with a foundation to enhance their personal effectiveness as a leader.
BA and Beyond 20 - Johan Merckx - Being a Conscious Business AnalystBA and Beyond
The ‘HOW’ of business analysis is probably even more important than the ‘WHAT’. While the ‘WHAT’ focuses on models, methods, techniques, and deliverables, the ‘HOW’ determines how much impact you can really have.
In this session, we explore the crucial mindset and soft skills required to connect with customers, end-users, stakeholders, partners, and technical people.
Because the quality of your intervention depends on the level of consciousness with which you connect with your environment.
This abridged version, made up of select slides from my other presentations, was specially made for the executives of LIC, Hyderabad Division. You are requested to view the full versions of the other presentations, available here.
Using Feedback to Resolve Workplace ConflictSeetha Rani KP
Conflict resolution can be conducted through a variety of techniques. The technique I follow relies heavily upon feedback. It is vital to gain feedback and understand the context of the situation. Next, use an example of conflict as a result of that particular behaviour and go over the result and its impact.
Geared toward undergraduate student-level supervisors, this presentation gives students a chance to review their results from the StrengthsQuest assessment and learn how to apply their Strengths to the work they will do as a peer leader and supervisor.
HR has historically demanded a seat at the executive table where strategic business decisions are made. Getting the seat and actively playing a strategic role in the success of the business are both challenges in their own right. As a former CHRO, Tim reveals what the role is really about and what it was like to be in the boardroom. Tim will share insights into the business skills a CHRO should have and the challenges HR must face and find flexible solutions for once it reaches the top of the leadership hierarchy.
Tim Savage, Former Chief Human Resource Officer, Jumeirah Group
This is a set of ideas and methodology based on Peter Block's work that supports the creation of a culture of chosen accountability and commitment. It is premised on partnership and personal choice, and radically different from traditional skinnerian approach to change.
Presented by Simon Lee at Singapore's First Gathering of Organisational Happiness Community of Practice, 28 June 2013, an event organised by Align Group of Companies.
Solution-focused Coaching - the Most Critical People Skill
Simon Lee, with over 25 years of business management experience, is one of Asia’s pioneer executive coaches specializing in leadership development and strength-based change. He talked about solution-focused coaching that provided participants with a foundation to enhance their personal effectiveness as a leader.
Welcome to TechSoup New Member Orientation and Q&A (May 2024).pdfTechSoup
In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.
Acetabularia Information For Class 9 .docxvaibhavrinwa19
Acetabularia acetabulum is a single-celled green alga that in its vegetative state is morphologically differentiated into a basal rhizoid and an axially elongated stalk, which bears whorls of branching hairs. The single diploid nucleus resides in the rhizoid.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2024.06.01 Introducing a competency framework for languag learning materials ...Sandy Millin
http://sandymillin.wordpress.com/iateflwebinar2024
Published classroom materials form the basis of syllabuses, drive teacher professional development, and have a potentially huge influence on learners, teachers and education systems. All teachers also create their own materials, whether a few sentences on a blackboard, a highly-structured fully-realised online course, or anything in between. Despite this, the knowledge and skills needed to create effective language learning materials are rarely part of teacher training, and are mostly learnt by trial and error.
Knowledge and skills frameworks, generally called competency frameworks, for ELT teachers, trainers and managers have existed for a few years now. However, until I created one for my MA dissertation, there wasn’t one drawing together what we need to know and do to be able to effectively produce language learning materials.
This webinar will introduce you to my framework, highlighting the key competencies I identified from my research. It will also show how anybody involved in language teaching (any language, not just English!), teacher training, managing schools or developing language learning materials can benefit from using the framework.
Honest Reviews of Tim Han LMA Course Program.pptxtimhan337
Personal development courses are widely available today, with each one promising life-changing outcomes. Tim Han’s Life Mastery Achievers (LMA) Course has drawn a lot of interest. In addition to offering my frank assessment of Success Insider’s LMA Course, this piece examines the course’s effects via a variety of Tim Han LMA course reviews and Success Insider comments.
12. Looking to the future
Assumptions with an eye on solutions
Acknowledgement & Possibilities
Demo…
13. IN PAIRS:
Interviewee: identify a
time when you were
involved in trying to
manage a conflict situation
Interviewer: use the SF
interview approaches to
identify a way forward
14. What worked well?
What might be done
differently next time?
Swap roles & repeat
Return to main group
15.
16.
17. Hope The next step or
sign of progress
Looking to the future
19. Possible Questions:
Building on what works
On a scale from 1-10,
where is 10? Where is 1?
Where are you now?
What’s helping you reach that level? What else?
What would one step higher up the scale look like?
What would be the first tiny signs of progress?
What would take you one small step higher?
20.
21.
22. I see that your feelings are very strong about
this topic. What would you like to feel instead
in the future when the conflict is solved?
How will you know this
meeting has been useful?
How will you know the
conflict has been solved?
What has been working well?
What is better?
23.
24.
25. Based on the philosophy &
principles of restorative justice involves:
26.
27. “In the end, it’s the relationships that matter.”
Thorsborne & Vinegrad 2009
28.
29. Being understood is very powerful
When understanding happens & those who did ‘it’
accept responsibility for their behaviour & are
genuinely remorseful, forgiveness & reconnection
become possible
30.
31. Use silence
Ask more open-ended
questions:
Can you tell us some more
about that?
Can you just explain what you
meant by that comment?
What’s happening for you
right at this minute?
32.
33. SIMILARITIES
– They generate optimism & hopefulness for the
future regardless of the past
– They address problem solving in positive ways
– They aim to increase individual & community
self-efficacy & empowerment
DIFFERENCES
– Expression of emotion is encouraged in RP –
‘What’s the worse of this for you?’
– Greater structure in place in RP
34.
35.
36. What are possible difficult
scenarios you can think
might come up in relation
to conflict management?
Feed forward Activity
38. Copy of the slides…
nickburnett@me.com
Twitter – nick_burnett
LinkedIn – Nick Burnett
Want to receive the monthly newsletter on
coaching, leadership and behaviour
support? Sign up at…
www.nickburnettccp.com
