all about BSC

1. Balanced Scorecard
Generic Model

2. Financial Perspectives
Matured
Stage –
Young slow
company – growth
modest
New growth
company –
high growth

3. New Company – High Growth
1 •Revenue growth
2 •Positive earnings
3 •Sales Growth Rate

4. Customer Perspective
Relationship
image
value

5. Customer Perspective
Quality Price
Relationship
image
Time function
value

6. Internal Process
Service
Operating
Innovation

7. innovation
Service
New New
Operating Fast
Products Features Unique
turnaround
and existing solutions
Innovation to market
Services products

8. Operating Process
Efficient Timely Quality Cost
production delivery products Management

9. Service Process
Proactive Flexibility
Service Resolve
and /
after the problems
timely Personal
sale first time
follow up touch

10. Employee Competencies
Improve
Retain key Employee Continous Leverage core
employee
personnel productivity Training competencies
satisfaction

11. Service Process
Proactive Flexibility
Service Resolve
and /
after the problems
timely Personal
sale first time
follow up touch

12. Knowledge & Technology
Leverage Implement Protect critical Easy access to
Technologoies best practices assets information

13. Company culture
Empower the workforce
Set accountability standards
Align employees to objectives
High morale & motivation
Cross functional teams

14. Learning and Growth Levels
Culture
Technology
Employee