Company Profile - Operational Excellence Consulting

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Operational Excellence Consulting is a management consultancy firm that assists organizations in improving business performance and effectiveness.

Based in Singapore, we work with our clients to achieve dramatic improvements in speed, quality, customer satisfaction and lower cost for their products and services through the implementation of Operational Excellence initiatives such as Lean, Six Sigma, Lean Six Sigma and TQM.

One of our unique strengths is going beyond a tools-focused approach to seamlessly integrate people, processes and continuous improvement initiatives to suit the specific needs and situations of our clients.

To discuss how we can help you innovate your business, please contact us.

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Company Profile - Operational Excellence Consulting

  1. 1. © Operational Excellence Consulting. All rights reserved. Allan Ung Managing Consultant Company Profile: Operational Excellence Consulting Empowering Sustainable Change
  2. 2. © Operational Excellence Consulting. All rights reserved. 2 Who We Are §  A Singapore-based management consultancy firm that helps organizations to work smarter and grow faster §  Focus areas §  Design Thinking, Customer Experience Management, Strategy Deployment, Lean Process Redesign, Process Improvement, Value Stream Mapping, TQM and Benchmarking §  Industry Domains §  Government bodies §  Service and manufacturing companies
  3. 3. © Operational Excellence Consulting. All rights reserved. “To transform communities by design and operational excellence approaches “
  4. 4. © Operational Excellence Consulting. All rights reserved. 4 Founder & Managing Consultant §  Founded in 2009 by Allan Ung §  Bachelor Degree in Engineering, National University of Singapore §  Certified Management Consultant (Japan) §  Certified Lean Six Sigma Black Belt §  Certified TPM Instructor (JIPM, Japan) §  Certified ISO 9000 Lead Auditor §  TWI Master Trainer §  TQM Trainer (Philip Crosby) §  Design Thinking Coach §  Singapore Quality Award National Assessor §  >25 years industry experience, spanning government, manufacturing and service industries §  Previous Corporate/Industrial Roles §  Global Program Manager/Lean Six Sigma Black Belt, IBM §  Regional Quality Manager, Underwriters Laboratories §  TQM Manager, Infineon Technologies §  Industry Consultant, SPRING Singapore
  5. 5. © Operational Excellence Consulting. All rights reserved. 5 Dual Focus on Improving Customer Satisfaction & Value © Operational Excellence Consulting Traditional Culture Lean Process Redesign (“Lean Thinking”) DESIGN THINKING Tomorrow’s Culture Change Management CX Management (“Design Thinking”) Customer- Facing Internal Processes CUSTOMER SATISFACTION IDEATION, PROTOTYPE & TEST CUSTOMER JOURNEY CUSTOMER VALUE WASTE ELIMINATION VALUE STREAM MAPPING LEAN THINKING ETHNOGRAPHIC RESEARCH POINT OF VIEW WASTE IDENTIFICATION STANDARDIZATION
  6. 6. © Operational Excellence Consulting. All rights reserved. 6 Value Creation Process v  Identify and translate the needs and expectations of clients into Critical To Quality (CTQ) requirements v  Measure, analyze data/ information and prioritize needs v  Develop and deploy strategies for improvement v  Identify improvement opportunities in business processes and functions v  Improve or innovate processes for breakthrough performance v  Validate gains v  Identify training and development opportunities in individuals and teams v  Develop individuals and teams to achieve world- class business excellence Define Value Innovate Value Sustain Value
  7. 7. © Operational Excellence Consulting. All rights reserved. 7 What We Do Training & Consultancy Services: •  Lean Thinking •  Design Thinking & Customer Experience •  Hoshin Kanri Strategy Deployment •  Benchmarking •  Total Quality Management (TQM) Strategic •  Lean Transformation :: Six Sigma •  Value Stream Mapping & Analysis •  5S & Visual Management •  Total Productive Maintenance (TPM) •  Business Excellence Frameworks Operational •  Problem Solving (A3 / PDCA / 8D) •  Kaizen :: Daily Management •  Training Within Industry (TWI) •  Staff Suggestion System People
  8. 8. © Operational Excellence Consulting. All rights reserved. 8 The OEC Advantage §  Client-specific Solutions §  Systematic Value Creation Process §  Industry Experience §  Global/Regional Perspective §  CEO/Management Directions §  Project Management & Change Management §  Joint-team Collaboration §  Knowledge Transfer §  Results Focus
  9. 9. © Operational Excellence Consulting. All rights reserved. 9 Whom We Serve
  10. 10. © Operational Excellence Consulting. All rights reserved. 10 Lean Workshops
  11. 11. © Operational Excellence Consulting. All rights reserved. 11 Lean Workshops
  12. 12. © Operational Excellence Consulting. All rights reserved. 12 Design Thinking Workshop
  13. 13. © Operational Excellence Consulting. All rights reserved. 13 Testimonials
  14. 14. © Operational Excellence Consulting. All rights reserved. Contact Us Allan Ung Managing Consultant Operational Excellence Consulting (65) 6787 8246 www.oeconsulting.com.sg

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