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Training Need Analysis - Apr 2012

a practical approach in identifying training need

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Training Need Analysis

    Hj Arriffin Mansor
Training Need Analysis

   A practical approach
A Dual TNA
ORGANISATIONAL ANALYSIS            INDIVIDUAL ANALYSIS
          Performance                    Competency Profile
       Statement Analysis                 of key job holders



        Benchmarkings                    Competency Gaps



       Real performance                   Training Delivery
             Gaps                           Alternatives



        Key Result Areas                 Justifying Training



            Critical
                                          Evaluate Training
       Performance Gaps
Extra Targeted
                             Corporate
                               Goals

                                                         Critical
       Evaluate
                                                      Performance
       Training
                                                          Gaps




                           Training
                            Need
 Justifying
  Training                 Analysis                        Critical Job
  Delivery                                                   Holders
Alternatives




                    Draw
               competencies                 Competency
                through Task                Gap Analysis
                  Analysis



                       Performance Based TNA                              4
Competency gaps from past performance
                            Critical                                 Competency
                                                                                                              Training Needs
•Financial             Peformance Gaps   •ROE Chart                    profiles    •Industry
 Statements        •Compare against                            •BSC Perspectives    Standards            •Confirm with
                    Industry                                                                              task analysis
                    STandards                                                                            •Survey
         past
                                             Key Job Holders                           Competency gaps
     performance
Stage One : Establish Organisational support and
               business direction

 1. Ask and analyse 3 years Financial Statements based on
    industry standards
 2. Identify weak performance areas using Du Pont Ratio
    Analysis
 3. ‘Project Parameters’ : rationale of approach(es), time
    needed, numbers of people involved, admin. (& other)
    support needed.
    –   Establish Committee on performance
        •   Benchmarkings
        •   Accepted KPIs
    –   Establish performance standards
    –   Identify weak performers through KPI


                            Performance Based TNA            6
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Training Need Analysis - Apr 2012

  • 1. Training Need Analysis Hj Arriffin Mansor
  • 2. Training Need Analysis A practical approach
  • 3. A Dual TNA ORGANISATIONAL ANALYSIS INDIVIDUAL ANALYSIS Performance Competency Profile Statement Analysis of key job holders Benchmarkings Competency Gaps Real performance Training Delivery Gaps Alternatives Key Result Areas Justifying Training Critical Evaluate Training Performance Gaps
  • 4. Extra Targeted Corporate Goals Critical Evaluate Performance Training Gaps Training Need Justifying Training Analysis Critical Job Delivery Holders Alternatives Draw competencies Competency through Task Gap Analysis Analysis Performance Based TNA 4
  • 5. Competency gaps from past performance Critical Competency Training Needs •Financial Peformance Gaps •ROE Chart profiles •Industry Statements •Compare against •BSC Perspectives Standards •Confirm with Industry task analysis STandards •Survey past Key Job Holders Competency gaps performance
  • 6. Stage One : Establish Organisational support and business direction 1. Ask and analyse 3 years Financial Statements based on industry standards 2. Identify weak performance areas using Du Pont Ratio Analysis 3. ‘Project Parameters’ : rationale of approach(es), time needed, numbers of people involved, admin. (& other) support needed. – Establish Committee on performance • Benchmarkings • Accepted KPIs – Establish performance standards – Identify weak performers through KPI Performance Based TNA 6
  • 7. New learning for new targeted performance New Targeted BSC Bus Plans Performance Perspectives Competency New Best Practices Gaps Learnings Training Needs
  • 8. Critical Performance Gaps Industrial ROE ROE Chart Chart – Industry Actuals Standards
  • 9. Performance Gaps Past Performance New Targeted Goals
  • 10. Stage Two : Organisational Performance Gap Analysis 1. Central Issue = ‘how well is the organisation doing?’ 2. N.B. Organisation does not have to be underperforming to need development 3. Importance of the ‘transfer’ climate : system-wide factors that may support/undermine training 4. Goldstein (1993) : 4 stages of Organisational Analysis – Specify training goals (3 types) – Determine training climate – Identify legal constraints (vertical and horizontal) – Determine resources available Performance Based TNA 10
  • 11. How to identify competency gaps Past Performance New Targetd Competency Performance Gaps Industry Standards
  • 12. How to identify training needs Identify key job holders Conduct Competency Profile Competency Gaps Industry Best Practices
  • 13. Key Job Holders Training Needs Competency Gaps Performance Gaps
  • 14. Stage Three : Team and Individual Performance Analysis 1. determine teams to be assessed 2. Narrow to key job holders 3. identify how needs assessment data best collected – interviews, observations, surveys, tests, records, SME’s, focus groups, work samples, etc. 4. determine who is going to provide necessary info – Benchmarks internally and externally. 5. ascertain key points of contact and their responsibilities 6. anticipate problems and difficulties 7. develop a TNA protocol Performance Based TNA 14
  • 15. 3 ways to identify competency gaps TASK ANALYSIS Competency BEST PRACTICES Gaps BSC PERSPECTIVES
  • 16. Stage Four : Individual Job & Task Analysis • Job and function analysis • Duty Analysis • Best Practices • Task Analysis for TNA should provide • a job specification (KSA’s/competencies required). • Training spec. derived from difference between employees’ current and ideal levels • Reid & Barrington (1997) : 3 main TNA TA approaches (task identification & task element analysis) – Comprehensive Approach – Key Task Analysis – Problem-Centred Approach • Task fidelity (physical and psychological) – e.g. stages and ‘key points analysis’, manual skills analysis, job learning analysis, faults analysis, benchmarking, Critical Incidents Technique. Performance Based TNA 16
  • 17. 3 4 2 5 6 step 1 TNA 6
  • 18. Detailed Job Holders performance competency and job profile analysis Critical Competency Performance Gap Gaps identified Best Practices Training Specific in the industry need training solutions analysis
  • 19. Key Performance Key Performance areas Indicators Measure performance due ROE chart Best to competency improvement practices in the Industry
  • 20. Stage Five : Person and job Analysis • Who in the organisation needs training – Confine to critical performance gaps only – Critical job holders • What kind of training is needed – Competency gaps identified • KSA deficits - must have suitable performance criteria – performance evaluation – Key Performance indicators – 360-feedback ratings – KSA’s of new recruits – Development Centre ratings – self-assessments Performance Based TNA 20
  • 21. TNA Training Performance Evaluation Gaps Alternative Poor Training Performers Solutions Competency Gaps
  • 22. Training Need Analysis Training Performance Performance gaps identified Evaluation Gaps through ROE Chart Using KPIs to measure Alternative performers Poor Training Performers Solutions Competency Benchmarking for best Gaps practices
  • 23. Identify key job holders Competency Profile Competency Gaps Industry Best Practices
  • 24. Training Evaluation Outcome Trainee’s based Reaction Output Learning based perception Skill or competency based
  • 25. ROI for Training effectiveness Calculate Pre- the ROI training training data Tabulate KPI of the cost of existing training Input output graph as a activities measure of training Isolate the Post effect of training volume Data KPI of change
  • 26. TNA summary steps 1. Identify weak KPAs by comparing outputs against standards using the Du Pont format. 2. Detailed analyis of the performance gaps by input output analysis and variance analysis 3. Analyse performance gaps and translate into competency gaps. 4. Identify training needs 5. Justify training through ROI 6. Evaluate Training Performance Based TNA 26
  • 27. TNA should lead towards Organsational Performance Improvement The End