10th Saudi ABPMP Workshop, Business Process Improvement by Anas Al-Mudaifer

1. Business Process Innovation
Anas I. Al-Mudaifer
Vice President of Communication & Marketing
Saudi ABPMP
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2. Before we start!
Business Process Innovation – Saudi ABPMP 2

3. BPM Life-cycle
 Business Strategy
 Process Selection
 Process Identification
 Process Modeling
 Process Analysis
 Process Improvement
 Process Implementation
 Process Monitoring & Controlling
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4. Where does the innovation fits
in the BPM life-cycle?
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5. Agenda
 Business Process Improvement
 Business Process Innovation Techniques
 Brainstorming
 Mind-mapping
 Six Thinking Hats (Edward de Bono)
 Scamper Technique
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6. Process Improvement Checklist
 Why improve? -Objectives
 What to improve? -Issues / Root Causes
 How to evaluate? -Measurement
 Improve for whom? -Stakeholders
 Where to improve? -Scope
 How much? -Extent
 When to improve? -Timeframe
 Who improves? -Governance
 What can’t be improved? -Constraints
 What are related risks? -Risks
 How to improve? -Approach

7. The Four Ways to Process
Improvement
better practices
analytical
Derivation
New
Enhancement Process Innovation
current practices new practices
Utilisation
Utilization
potential practices
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creative
Business Process Innovation – Saudi ABPMP

8. Process Enhancement
 Traditional way of improvements
 Cheat Sheet: 15 Improvement techniques
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9. Cheat sheet: 15 improvement ideas
1. Eliminate  Delegations
2. Replace  Fax to email
3. Insert  Security check (Bank SMS)
4. Improve  Automation (Barcode)
5. Delay  Logistics (Inventory)
6. Pull instead of push  Dell (Order to assemble)
7. Re-sequence  McDonalds (Pay before)
8. Consolidate  Monthly Subscriptions
9. Individualize  Volkswagen
10. Decouple (vertically)  McDonalds (PDA Order)
11. Decouple (Horizontally)  Formula 1
12. Integration  Job Enrichment (Alahwal)
13. Specialize  Airport (Self-check in vs. Normal Check in)
14. Natural Order  Concurrent Engineering (PNU)
15. Optional  Additional Services
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10. The Four Ways to Process
Improvement
better practices
analytical
Derivation
New
Enhancement Process Innovation
current practices new practices
Utilisation
Utilization
potential practices
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creative
Business Process Innovation – Saudi ABPMP

11. Process Derivation
 Benchmarking
 Reference models (ITIL, SCOR, eTOM)
 Global Standards (ISO 9002)
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12. The Four Ways to Process
Improvement
better practices
analytical
Derivation
New
Enhancement Process Innovation
current practices new practices
Utilisation
Utilization
potential practices
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creative
Business Process Innovation – Saudi ABPMP

13. Process Utilization
 Utilization for:
 Data: Amazon Recommendations
 People: Consultation
 Systems: Loyalty cards
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14. The Four Ways to Process
Improvement
better practices
analytical
Derivation
New
Enhancement Process Innovation
current practices new practices
Utilisation
Utilization
potential practices
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creative
Business Process Innovation – Saudi ABPMP

15. Process Innovation
Process innovation combines adopting a process view
of business functions with the application of new ideas
and technology.
Innovation
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16. Example: Uses of a paperclip
http://www.xrysostom.com/paperclip.html
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17. Business Process Innovation – Saudi ABPMP 17

18. Agenda
 Business Process Improvement
 Business Process Innovation Techniques
 Brainstorming
 Mind-mapping
 Six Thinking Hats (Edward de Bono)
 Scamper Technique
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19. Innovative idea
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20. Useful Innovation Techniques in BPM
 Brainstorming
 Mind-mapping
 Six Thinking Hats (Edward de Bono)
 Scamper Technique
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21. Brainstorming
 Process for generating new thinking
 Includes radical ideas
 Based on association
 Helps us think outside of “patterns”
 Build on ideas of others
 Quantity, not quality
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22. Rules of Brainstorming
 Focus on quantity (“quantity breeds quality”):
 A main purpose is to generate many ideas in a short time.
 No criticism:
 Critical comments are reserved for a later stage.
 All ideas belong to the group
 Unusual ideas are welcome:
 Assumptions are set aside and out of the box thinking is
encouraged.
 Encourage the extraordinary
 Combine and improve ideas:
 The composition of ideas is strongly encouraged.
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23. Business Process Innovation – Saudi
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ABPMP

24. Useful Innovation Techniques in BPM
 Brainstorming
 Mind-mapping
 Six Thinking Hats (Edward de Bono)
 Scamper Technique
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25. Mind Mapping
 The main idea, subject or focus is
crystallized in a central image.
 The main themes radiate from the
central image as 'branches'.
 The branches comprise a key image or
key word drawn or printed on its
associated line
 Topics of lesser importance are
represented as 'twigs' of the relevant
branch
 The branches form a connected nodal
structure
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27. Useful Innovation Techniques in BPM
 Brainstorming
 Mind-mapping
 Six Thinking Hats (Edward de Bono)
 Scamper Technique
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28. Six Thinking Hats (Edward de Bono)
 White hat (Blank sheet) -- Objective:
 Information & reports, facts and figures (objective)
 Red hat (Fire) -- Intuitive:
 Intuition, opinion & emotion, feelings (subjective)
 Yellow hat -- Positive:
 Praise, positive aspects, why it will work (objective)
 Black hat (Judge's robe) -- Negative:
 Criticism, judgment, negative aspects, (objective)
 Green hat -- Creative:
 Creativeness, Alternatives, new approaches &
'everything goes', idea generation & provocations
(speculative/creative)
 Blue hat (Sky) -- Process:
 "Big Picture," "Conductor hat," "Meta hat," "thinking
about thinking", overall process (overview)
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29. Useful Innovation Techniques in BPM
 Brainstorming
 Mind-mapping
 Six Thinking Hats (Edward de Bono)
 Scamper Technique
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30. SCAMPER
 Substitute
 Combine
 Adapt
 Magnify
 Put to other purposes
 Eliminate
 Rearrange / Reverse
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31. SCAMPER
 Substitute Outsourcing
 Combine McDonalds
 Adapt SCOR
 Magnify Amazon delivery
 Put to other purposes Posted notes
 Eliminate Signature
 Rearrange/ reverse McDonalds
http://www.brainstorming.co.uk/tutorials/scampertutorial.html
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32. Summary
 Business Process Management Lifecycle
 Business Process Improvement approaches
 Useful Innovation Techniques in BPM
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33. Thank you for listening
www.saudiabpmp.org
Anas I. Al-Mudaifer
VP of Communication & Marketing
Saudi ABPMP
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