Aroadmaptowardspeakperformance 120503173127-phpapp02

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Aroadmaptowardspeakperformance 120503173127-phpapp02

  1. 1. Mengerakkan Transformasi diMalaysia Kaedah dan Amalan
  2. 2. Bersama YAB Najib Razak dalammembentuk transformasi Malaysia Kearah ekonomi berpendapatan tinggi 2020
  3. 3. Mukadimah• Dalam mencapai transformasi, perubahan perlu menyeluruh. Kita tidak boleh bergantung hanya kepada Perdana Meteri saorang dalam usaha ini.• Kearah itu, kaedah dan amalan yang sesuai perlu dibentuk, dipersetujui dan dilaksanakan.• Yang penting, perubahan besar turut bermula dengan perubahan sikap dan budaya. Towards peak performance 3
  4. 4. Kandungan Seminar• Mengapa seminar ini relevant?• Matlamat Seminar• Sasaran Seminar• Kandungan Seminar Towards peak performance 4
  5. 5. Seminar ini relevant kerana• Pemimpin pemimpin disemua peringkat perlu faham “bahasa dan alat” transformasi yang terbaru digunakan oleh masyarakat antarabangsa.• Dengan seminar ini juga perubahan yang perlu dapat dikenalpasti dan dilakukan dalam sistem pengurusan disektor swasta atau awam untuk perlaksanaan gerakan transformasi yang dicadangkan. Towards peak performance 5
  6. 6. Matlamat Seminar• Memahami dan mengukur prestasi• Perbandingan prestasi dalaman dan luaran• Melahirkan Pemimpin yang berpasukan• Kompetensi yang kritikal• Daya kreatif and inovasi dalam penyelesain masalah• Lebih strategik dalam pemikiran dan perlaksanaan• Meningkat semangat penambahbaikan prestasi• Memperbudayakan prestasi Towards peak performance 6
  7. 7. Sasaran Seminar• Pengurusan Sektor awam• Pengurusan Sektor swasta• Usahawan• Pengurus-pengurus kanan• Ahli ahli akademik Towards peak performance 7
  8. 8. Struktur Seminar• Seminar 1 hari • Makan Tengah hari• Dengan 4 topik oleh • Kueh dan minuman – Praktitioner ketika break. – Akademik • Fail dan bag – Awam • Jemputan – Swasta • Fi – tiada atau percuma.• Sasaran 300 orang• Jemputan Media• Perasmian oleh Perdana Menteri? Towards peak performance 8
  9. 9. Cadangan saya• Semua penceramah dan tajuk boleh saya sourcekan.• Dewan UITM amat sesuai untuk seminar ini.• Resolusi dan rumusan perlu dibincang dalam perbincangan penel diakhir seminar. Towards peak performance 9
  10. 10. Apa itu Transformasi?Perubahan yang dilakukan untuk mencapai hasil, prestasi, impak dan output yang significant. Towards peak performance 10
  11. 11. Bagaimana menghasilkan transformasi? Matlamat dan sasaran perlu jelas dalam pemikiran dan perancangan perlaksana.Strategi dalam mencapai matlamat dan sasaran adalah betul dan terbaik. Towards peak performance 11
  12. 12. Bagaimana menghasilkan transformasi? Prestasi, output dan hasil perlu dan mampu diukur untuk meningkatkan komunikasi dan komitmen semua perlaksana.Ukuran prestasi ini membolehkan penilaian yang objektif dan mengerakkan dan mengkekalkan penambah baikan. Towards peak performance 12
  13. 13. Bagaimana menghasilkan transformasi? Ukuran prestasi turut membolehkan perbandingan dengan prestasi yang pernah tercapai dalam syarikat, industri, negara dan diantarabangsa.Keperluan latihan juga turut terdedah dengan penilaian prestasi diatas. Towards peak performance 13
  14. 14. A roadmap towards peakperformanceA performance measurement approach ABM ConsultArriffin Mansor 69, Jalan Raja Alang, 50300 Kuala Lumpur 012-2786282 arriffin@gmail.com www.abmconsult.cjb.net
  15. 15. We help clients to• Define clear goals and strategies• Identify and develop critical competencies• Design proper systems and processes• Develop effective team leadership• Empower employees for greater productivity Towards peak performance 15
  16. 16. Our programs• Consulting – Identifying critical competencies – Strategic business plans – Installing Peak peformance framework• Training workshops – core performance competencies – Performance improvement• Team building – A winning team with the right working plans Towards peak performance 16
  17. 17. Key benefits of our programs• Improved bottom line performance• Improved customers satisfaction• Attaining leadership in the industry• Promote continous improvement in all areas• Promoting effective team leadership• Strategic thinking and effective problem solving through a systemetic thought process• Recognising and promoting talent Towards peak performance 17
  18. 18. Consulting Services1. Training need analysis2. Performance audit3. Strategic business plans4. Installing performance management system Towards peak performance 18
  19. 19. Team Building• Clear objectives• Identify key result areas to achieve objectives• Choose suitable key peformance indicators• Establish performance targets• Communication• Problem solving• Effective Leadership• Group dynamics Towards peak performance 19
  20. 20. Performance Framework• Smart objectives• Key result areas• Key Peformance Indicators• Performance targets Towards peak performance 20
  21. 21. Critical Gap Analysis• ROE chart• KPI calculations• Benchmarking• Industry standards• Internal standards• For both performance and competency gaps Towards peak performance 21
  22. 22. Performance Management• Performance planning• Performance measurement• Performance appraisal and evaluation Towards peak performance 22
  23. 23. Vision and StrategyFinancial Customer Process L and G Objectives Measures Strategy- Translation Process Targets Initiatives Towards peak performance 23
  24. 24. Some Basic Principles in Performance1. Quantifies the Strategies in measurable terms2. Strategy is summarized on a Strategy Map over four views of performance (perspectives).3. Must capture a cause-effect relationship between strategic objectives over the four perspectives on the Strategy Map.4. Critical Components include: – Objectives - Measurements - Targets – Initiatives5. Everything must be linked: Goals to Objectives, Objectives to Measurements, Measurements to Targets. Towards peak performance 24
  25. 25. The Measurement Pyramid GoalStrategic/GPRA GoalsEnd-Outcomes Outcome Performance MeasuresLonger-Term Intermediate ProgramOutcomes Program Performance MeasuresShorter-Term Program ComponentsIntermediateOutcomes Program Component Performance Measures& OutputsOutputs Activities& Inputs Activity Performance Measures Towards peak performance 25
  26. 26. ENSURE THE RIGHT KPIS BEING USED• Let me suggest four possible types of KPIs: 1. Input phase • Labour Hours 2. Process phase • Material used per unit 3. Output Phase • Production cost per unit. 4. Outcome phase • Return calculation Towards peak performance 26
  27. 27. Return on Assets (ROA) Sales Identifying Critical Gross Margin $ 100.00 performance gaps $ 20.00 Net Profit Subtracted by $ 2.00 Subtracted by $ 80.00 Net Profit Margin $ 18.00 0.02 Divided by COGS Total Expenses $ 100.00Return On Assets Inventory Sales 13 0.05 Times Sales $ 100.00 Added to Current Assets 2.5 Divided by 30 $ 13.00 Asset Turnover $ 40.00 Accounts Receivable Added to Total Assets 10 Added to 4 Fixed Assets Other Current Assets 27 Towards peak performance
  28. 28. Strategy Map: Capture a Cause Effect Relationship from the Bottom Up Stakeholder More rapid and Improved Returns on accessible services Investments Internal Process Economic Model Reduce Re-Activities thru Establish Web Based Process ABC/M Self Services& GrowthLearning Expand Global Leadership Knowledge Facility Reach Development Management Investments Facilities and Fixed IT Infrastructure Assets Human Capital Towards peak performance 28
  29. 29. TNA : New Skills, knowledge and Attitudes In order for our employees to perform differently, what kind of new Skills, Knowledge and Attitudes they need to have?Existing Required•Skills • Skills•Knowledge • Knowledge•Attitudes • Attitudes Towards peak performance 29
  30. 30. INPUT OUTPUT ANALYSIS C. Operational Community Purpose - Challenging OutcomeA. Training CommunityPurpose - Checking C Performance 8. Estimate ValueA Input Output Process Learning Programme 7. Changes in Practice 3. Candidates 4. Changes in Knowledge and Skills 5. Changes in Behaviour 6. Changes in Support Environment Performance Problem B 1. Establish the Need 2. Set success Criteria B. Operational Community Purpose - Steering Towards peak performance 30
  31. 31. GRAPHIC ILLUSTRATION OFPERFORMANCE IMPROVEMENT ROA as a KPI for the CEO 105% 600 200 1010% A 500 Before 100 S 400 Ă Industry Standards S 300 ß 1020% E č 50 200 After T S 100 0 0 10 20 30 40 50 PROFITS 31
  32. 32. Sale per ringgit AdvertisingAdvertising Sales/advertising KPI2 After Before Before After Sales 32 32
  33. 33. IMPROVEMENT MODELS MICRO - input output MACRO - ROE Chart dimension• Departmental strength and • Individual Strength and weaknesses weaknesses• Benchmark against industry • Benchmark against industry standards standard• Cascading the targets • Root cause analysis• Performance improvement • Performance appraisal metrics • Performance network• Strategic mappings • Competency gaps• Team buildings Towards peak performance 33
  34. 34. 5 steps in evaluating impactStep 1 – determine performance objectives Step 2 – accumulate input costs Step 3 – compute realistic key performance indicators Step 4 – obtain the output benefits / income Step 5 – Calculate the ROI Towards peak performance 34
  35. 35. Learning tasks - build the following business performance models. • Corporate Plans • Marketing plans • Operation plans • Staff plans • Financial Plans Towards peak performance 35
  36. 36. Our services - a summary• Consulting – Training need analysis – Performance Audit – Develop effective business plans – Install the performance management system• Seminars / Workshops – Performance improvement – 2 day – Business Metrics – 2 day• Team building – A winning, efficient and effective teams Towards peak performance 36
  37. 37. The End© Arriffin 012-2786282
  38. 38. Kursus Keusahawan & Perniagaan Peningkatan Perniagaan Asas Perdagangan Prinsip Keusahawanan Towards peak performance 38

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