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Building Trust for Adoption at Enterprise Scale
The document discusses strategies for building trust to enhance adoption of solutions at an enterprise scale, focusing on promotion, integration, and operational efficiency. It emphasizes the use of tools like static code analysis and outage notifications to improve developer confidence and user efficiency while maintaining business constraints. Additionally, it highlights the importance of team visibility and proactive monitoring in achieving maximum system availability.
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Building Trust for Adoption at Enterprise Scale
- 1. Building Trust forAdoption at Enterprise Scale FREDERIC ROS | AMADEUS | @SL33P3R | @AMADEUSITGROUP HUGO QUESTROY | AMADEUS | @HUGOKS3 | @AMADEUSITGROUP
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- 6. How to buildtrust for adoption? Promote Integrate Scale At least, this was our plan…
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- 8. Would you buysuch a car?
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- 11. Confluence pages createdin 2014 0 3250 6500 9750 13000 Q1 Q2 Q3 Q4 +340%
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- 14. STATIC CODE ANALYSIS Fastfeedback To improve developers efficiency and confidence Open Source Amadeus offers it to all. Feel free to use it! More to come Differential Unit tests code coverage report SonarQube as reviewer To highlight issues directly in the Pull-Request
- 15. CI/CD PIPELINE Pull request centric Fastfeedback To improve developers efficiency and confidence Extensible By adding new steps depending on user’s workflow
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- 17. TICKETS SYNCHRONISATION Bidirectional To keepin sync updates from both sides Match workflows To respect business rules on both sides Added value Improve users efficiency by still respecting business constraints Source values From homegrown tickets management system
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- 19. Quick status Much moreefficient than e- mails OUTAGE NOTIFICATIONS Reduce noise By informing only concerned users History Outages notifications part of the whole product’s activity history Declared events notified From a homegrown outages management system
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- 22. Wait a minute… What’swrong here?
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- 30. Wait a minute… What’swrong here?
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- 32. Transversal and accountable Thatensures the solution is operated end-to-end to reach a maximum availability rate What do you need? Team Visibility Confidence Control
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- 35. Transversal and accountable Thatensures the solution is operated end-to-end to reach a maximum availability rate What do you need? Team Visibility Confidence Control
- 36. Monitoring & Alerting Tobe proactive rather than reactive What do you need? Team Visibility Confidence Control
- 39. Monitoring & Alerting Tobe proactive rather than reactive What do you need? Team Visibility Confidence Control
- 40. To upgrade smoothly Performancetests, automated procedures, canary testing, UAT What do you need? Team Visibility Confidence Control
- 42. To upgrade smoothly Performancetests, automated procedures, canary testing, UAT What do you need? Team Visibility Confidence Control
- 43. Controlled openness Plugins governance,APIs gateway What do you need? Team Visibility Confidence Control
- 44. Was it worth theeffort?
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- 49. How to buildtrust for adoption? Promote Integrate Scale
- 50. How to buildtrust for adoption? Operate Operate OperateTrust IntegrateScale
- 51. 550 HipChat messages exchanged 70Confluence pages created 40 Bitbucket pull-requests created In the meantime, at Amadeus
- 52. Thank you! FREDERIC ROS| AMADEUS | @SL33P3R | @AMADEUSITGROUP HUGO QUESTROY | AMADEUS | @HUGOKS3 | @AMADEUSITGROUP