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How to Use HipChat to Collaborate and Build Culture - Matthew Weinberg
The document outlines how Vector Media Group transitioned to using HipChat for improved team communication and project management. Matthew Weinberg highlights the benefits of HipChat, such as easy setup, searchable chat history, and the ability to integrate with other systems. Key takeaways emphasize that HipChat enhances communication efficiency compared to traditional instant messaging and encourages standardization in usage etiquette.
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How to Use HipChat to Collaborate and Build Culture - Matthew Weinberg
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- 2. How to UseHipChat to Collaborate and Build Culture MATT WEINBERG • PRESIDENT, DEVELOPMENT • VECTOR MEDIA GROUP • @MRW
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- 4. WHO AM I? • Co-founder and President of Development & Technology at Vector Media Group • Vector is an NYC interactive agency • 20 people: 15 on-site, 5 off-site • From 3->20 people in 3.5 years • Business is split between web/mobile development and online marketing (SEO/SEM/PPC) • Company-wide, working on 15+ projects at any time
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- 6. PREVIOUSLY… • Nocommunication issues as a company of 3 in the same room, working on 1-2 projects • Basecamp with clients • Skype for group chat • Google Chat for IM • Hard to organize communication at 4+ people, with multiple teams and projects
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- 8. GROWING PAINS •IM about a project, copy/paste it to someone else later • Chat history is mixed with emails in Gmail • Skype group IMs are not great • Single threads about multiple projects • Hard to get context after a few hours away • File uploads were non-existent or ephemeral
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- 10. Less than 1hour to setup
- 11. HipChat • Signup • Configure account • Download OS X and iPhone clients • Invite small test group • $0
- 12. This Is SOMUCH BETTER Than Skype “ BENJAMIN SMITH, VECTOR’S TECHNICAL LEAD ”
- 13. Benefits for ourteam • Support for easy 1-on-1 and group chats • Full and searchable chat history • File uploads are indexed and stored (and listed in sidebar) • Robust API • Great native OS X, iPhone, Windows, and Android apps • @mention and @here support • Per-room unread bar • Users added later get room’s full history
- 14. Over 300,000 messagessent by humans
- 15. Our HipChat Setup NON-PROJECT ROOMS PROJECT ROOMS 1-ON-1 MESSAGES
- 16. Non-project rooms •General chat • Everyone, mostly kidding around and figuring out lunch • One for each department • Dev chat • Marketing chat • Dev Project Management • PMs, Tech Lead, and President of Dev • Executive Team
- 17. Dev Chat •Interesting development related links (libraries, good reads, etc…) • Advice about code approaches for a problem • Discussions about our internal libraries/repos • GitHub notifications for our internal libraries/tools • Make heavy use of search history
- 18. Project Rooms •Project-specific discussion • Room topic is link to latest project plan/timeline • Devs on project + PMs + SEO team if joint project • Automated git, deploy, and application notifications • Private only because of @mention behavior; anyone can join on request
- 19. 1-on-1 messages aboutprojects should always move to that project’s room
- 20. Other etiquette we’vefigured out • At setup: • Turn off icon bounces/sounds • Turn off notifications except for @mentions and 1-on-1s • Group rooms are asynchronous • People will catch up later • Need immediate response? @mention or @here • Favor @here over @all • Use /code when pasting code • Remember: don’t let project talk happen in 1-on-1s
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- 22. Developer notifications •GitHub activity • Pushes (with commits), code comments, etc… • Deployments • Ansible, Laravel Envoy • Environment • Start and success (in green) • Application errors • Rollbar, Airbrake
- 23. Hubot (our chatbot) • Hubot, open source chat bot: https:// hubot.github.com/ • Easily extensible with CoffeeScript • Added support for recognizing JIRA ticket #s and displaying info when mentioned • Create repos with proper permissions and setup • Searches giphy for animated gifs • Animated gifs of Partners’ heads nodding when their names are used • Anyone on team can contribute
- 24. Key takeaways: •You don’t realize how much better team communication can be than regular IM until you try HipChat • HipChat is extremely easy to setup and very cheap/free • Standardize behavior that organically develops, and make etiquette around usage • Integrate with other systems and customize as much as possible. HipChat is our command center for a lot of tasks #atlassian
- 25. Thank you! MATTHEWWEINBERG • PRESIDENT OF DEVELOPMENT • VECTOR MEDIA GROUP • @MRW