Trust in retail: Why sustainability, Trust in retail: Why sustainability, acc...National Retail Federation
Trust in retail: Why sustainability, Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging_IBM_PVH Corp_Walmart
Trust in retail: Why sustainability, Trust in retail: Why sustainability, acc...National Retail Federation
Trust in retail: Why sustainability, Trust in retail: Why sustainability, accountability and traceability are critical to brand belonging_IBM_PVH Corp_Walmart
Nabata Technology
With the capability of measuring data from digital, all data available can be transformed into information and seed them to a Business Intelligent. In the dynamic change of digital world, every action taken should be able to measured for the effectiveness of communication, benefit, engagement and experience. We can provide a continuous campaign-able digital activities for the Brand on the digital.
eCommerceNG "Maximize the Potential of Mobile Commerce" (3)EmpathyBroker
This is the third and final presentation at eCommerce NG event "Maximize the potential of mobile commerce" which took place in Leeds on 19-Apr-2013.
This presentation was by Andrew Lee, Director at Reevoo.
Presentation from NRF 2019 Retail's BIG Show and NRF Foundation Student Foundation
Sherry Egerton, Director of Customer Success - ACEO Retail - 1
Ian Holland, VP, R&D, Professional Services, ACCEO Retail - 1
Scott Pearson, CEO, Curator Retail Consultant
A presentation I gave at the Marketing Natives event in Vienna on Monday 15 September 2014 looking at the importance of mobile marketing, some innovation in mobile advertising and the job opportunities in the sector.
How opting an omnichannel strategy can dramatically improve the situation for your retail business. This Infographic explains it all. Click here to know more http://bit.ly/2N6p46o
The online channel has grown and become an integral part of the vast majority of retail and wholesale
organisations, but what does the future hold? David Bowen will present his predictions for the
challenges and opportunites we will all face in the next few years.
Space 48 were invited to speak at The Cartologie network in Lancaster, organised by Manchester Digital. We chose mobile ecommerce as our topic because as an ecommerce agency, we’ve seen first-hand how important it is becoming for ecommerce websites to optimise for tablets and mobile phones, as well as desktops.
Digital Disruption in Distribution and Manufacturing: How to Be a B2B LeaderPerficient, Inc.
Digital technology is quickly changing the rules of engagement for B2B companies in the manufacturing and distribution sectors. The convergence of data, content, intelligent devices, and artificial intelligence creates an opportunity for established companies to redefine themselves and become industry leaders. But many are missing this opportunity.
Forward-thinking companies in this transformation will make decisions by considering the overall market, moving quickly, and managing cross-functional change within the organization. The uncommitted will only consider their technology options and suffer from sub-par results…or do nothing at all.
We discussed:
-How to identify where you are in your digital journey
-How to apply “fast follower” principles and a proven framework to accelerate change
-Best practices and lessons learned by B2B organizations that have successfully achieved a higher level of digital maturity
Nabata Technology
With the capability of measuring data from digital, all data available can be transformed into information and seed them to a Business Intelligent. In the dynamic change of digital world, every action taken should be able to measured for the effectiveness of communication, benefit, engagement and experience. We can provide a continuous campaign-able digital activities for the Brand on the digital.
eCommerceNG "Maximize the Potential of Mobile Commerce" (3)EmpathyBroker
This is the third and final presentation at eCommerce NG event "Maximize the potential of mobile commerce" which took place in Leeds on 19-Apr-2013.
This presentation was by Andrew Lee, Director at Reevoo.
Presentation from NRF 2019 Retail's BIG Show and NRF Foundation Student Foundation
Sherry Egerton, Director of Customer Success - ACEO Retail - 1
Ian Holland, VP, R&D, Professional Services, ACCEO Retail - 1
Scott Pearson, CEO, Curator Retail Consultant
A presentation I gave at the Marketing Natives event in Vienna on Monday 15 September 2014 looking at the importance of mobile marketing, some innovation in mobile advertising and the job opportunities in the sector.
How opting an omnichannel strategy can dramatically improve the situation for your retail business. This Infographic explains it all. Click here to know more http://bit.ly/2N6p46o
The online channel has grown and become an integral part of the vast majority of retail and wholesale
organisations, but what does the future hold? David Bowen will present his predictions for the
challenges and opportunites we will all face in the next few years.
Space 48 were invited to speak at The Cartologie network in Lancaster, organised by Manchester Digital. We chose mobile ecommerce as our topic because as an ecommerce agency, we’ve seen first-hand how important it is becoming for ecommerce websites to optimise for tablets and mobile phones, as well as desktops.
Digital Disruption in Distribution and Manufacturing: How to Be a B2B LeaderPerficient, Inc.
Digital technology is quickly changing the rules of engagement for B2B companies in the manufacturing and distribution sectors. The convergence of data, content, intelligent devices, and artificial intelligence creates an opportunity for established companies to redefine themselves and become industry leaders. But many are missing this opportunity.
Forward-thinking companies in this transformation will make decisions by considering the overall market, moving quickly, and managing cross-functional change within the organization. The uncommitted will only consider their technology options and suffer from sub-par results…or do nothing at all.
We discussed:
-How to identify where you are in your digital journey
-How to apply “fast follower” principles and a proven framework to accelerate change
-Best practices and lessons learned by B2B organizations that have successfully achieved a higher level of digital maturity
Social Media for Small and Medium EnterprisesSatayender
Presentation discussing cost effective use of Social Media for Small and Medium Enterprises
Presented in MSME Workshop in Hanoi and Ho Chi Minh City, Vietnam
Blending the Best of Customer Communities with Agent Assisted ServiceGet Satisfaction
Peter Tait, VP of Marketing at Webtrends, and Jascha Kaykas-Wolff, CMO at Mindjet, joined Get Satisfaction at Dreamforce '12 to present a session about the way they use their customer community to scale their business, deliver excellent customer service, and drive down costs. View their presentation here.
Marketing Automation + Communities = Customer Love Magnet 360
Slides from Magnet 360's Marketing Automation + Communities = Customer Love NYC event on July 15, 2004. Featured speakers include Eric Scheel (CTO, Magnet 360) and Dave Wisdom (Senior Business Consultant, Studio Orange at ExactTarget)
Engage 2020 keynote: Digital Transformation in 2021Milestone Inc
Why digitization is so important? Benu Aggarwal, Co-Founder & President, Milestone Inc, talks about how digital transformation has opened up new opportunities for every business. Watch the full video to know about digital transformation in 2021: https://bit.ly/3plfTl7
Building the Social Powered Brand: Turning Social Data Into Competitive Advan...DataSift
Social data is exploding, providing new insight into markets, customers and audiences. Patrick Morrissey, VP of Marketing at DataSift and Shree Dandekar, Chief Strategist, BI and Analytics at Dell will tackle the social data challenge, explore the impacts and opportunities with social to drive brand advocacy and provide advice on how brands can make sense of social data at scale to drive advocacy and impact. Get an inside view on how Dell is using social data to translate conversations into a near real-time NPS (Net Promoter Score).
Webinar deck: Mobile marketing for AutomotiveArcher Inc.
Our webinar on Mobile marketing for Automotive industry was a big hit.
Several hundred of participants with many great questions. Mobile Marketing for Automotive industry is coming and it is time to get on board. iLoop Mobile will help you to get started.
Κεντρική Ομιλία: Κωστής Χλουβεράκης, Επικεφαλής Γενικής Διεύθυνσης Digital Banking, Eurobank
Τίτλος Ομιλίας: «Καινοτομία στην σημερινή Τράπεζα: Προκλήσεις, Τάσεις και Προοπτικές»
Understanding and winning your customers in the big data era ( retail industry)Kim Ming Teh
Section 1: Understand & winning your customer in big data era
1) The age of customer & Key trends in retail
2) Big data analytic and use case
Section 2: Interactive Case study
Offline vs Online Retail & Omni-Channel Future
Digitalized Customer Service, Breakfast Club 26.1.2017Bilot
Learn how SAP Hybris Cloud for Customer can drive digital transformation in your service organization. See what’s new in the service area and gain insight into the future roadmap of digitalized customer service.
This deck was produced for Bilot's Breakfast Club 26th January 2017. Read more about Bilot's events: www.bilot.fi
La presentazione del Dott. Mario Bini e della Dott.ssa Virginia Vassallo affronta il tema della digitalizzazione nel mercato Business-to-business, con un focus sull’e-commerce utilizzato per l’export.
How to enhance cx through personalised, automated solutionsAcquia
Automation of processes and optimisation of self-service are key when ensuring dialogue and direct support in moments of need. Freed up resources as a result of efficient self-service can be allocated to supporting customers in difficult situations. Equally, personalised and automated advice is proven to be extremely valuable when timely answers are needed and decisions are to be made.
Personalisation - seamless customer experience: is this possible? How do you build consumer confidence to provide data for effective personalisation?
In this webinar, Acquia will share advice and best practices on how to leverage knowledge and intelligent advice to provide instant value both for customers and employees.
- What consumers feel about personalisation (CX Survey results)
- How to understand customer intent across multiple engagement channels
- The importance of permission-based data sharing and moving beyond cookie-based data collection
- Discuss with CX experts on best practices, challenges, solutions and examples that audience can relate to
- Get advice on where to turn for support, how to quickly adopt use cases of intelligent advice, and answers to your questions
- Hear about how personalized advice and automated decisions can make a difference for your service model, your customers and employee
Similar to Pia Kantola HMD Global Rebirth of Nokia Phones CGI Ratkaisu19 (20)
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Ohjelmistorobotti on virtuaalinen työntekijä, joka käyttää tietojärjestelmiä ihmisen apuna tai tilalla ympäri vuorokauden. Ohjelmistorobotiikka on kustannustehokas tapa automatisoida tehtäviä, joille ovat tyypillistä suuret volyymit ja toistuvat rutiinit. Ohjelmistorobotiikan avulla työntekijöiden aikaa vapautuu rutiineista vaativaan asiantuntijarooliin. Mutta miten robottia voidaan hyödyntää HR:ssä?
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Visiot, trendit, innovaatiot - Tapio Volanen, toimitusjohtaja, CGI Suomi Oy &...CGI Suomi
CGI:n Microsoft Dynamics -päivä 25.10.2017
Visiot, trendit, innovaatiot
Tapio Volanen, toimitusjohtaja, CGI Suomi Oy & Pekka Horo, toimitusjohtaja, Microsoft Oy
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Building Your Employer Brand with Social MediaLuanWise
Presented at The Global HR Summit, 6th June 2024
In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
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Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challengesHolger Mueller
Holger Mueller of Constellation Research shares his key takeaways from SAP's Sapphire confernece, held in Orlando, June 3rd till 5th 2024, in the Orange Convention Center.
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Pia Kantola HMD Global Rebirth of Nokia Phones CGI Ratkaisu19
1. Rebirth of Nokia Phones and
Analytics Driven Customer
Engagement
Pia Kantola
Vice President, HMD Global Oy
2. Nokia 8 SiroccoNokia 7.1 Nokia 7 PlusNokia 3.1 Nokia 5.1 Nokia 6.1Nokia 1Nokia 8110 Nokia 2.1
We are HMD.
The home of Nokia phones
3. Hello World. We are HMD.
Small team managing big global business.
100Direct sales countries
70MSold phones 2017
650+Colleagues
25Announced phones
1.8BEUR revenue 2017
6. Reach Engage Activate Nurture
Watch
sponsored
content
Browse
product
pages
See
product
videos
See
unboxing
videos
Watch user
generated
content
Follow Nokia
Influencers
Chat with
sales
support
Store
finder
Browse
online
shop
Read phones
reviews
Join Nokia
Community
Forum
Search
Nokia
phones
Participate
to Social
discussion
Register
to Nokia
emails
Visit
retail
Listen
product
pitch
Follow
Nokia
phones in
Social
Chat with
Support
Publish
in Forum
Browse
Mobile
app
Get
phone
repaired
Answer
to CSAT
survey
Watch
How to
videos
Browse
digital
user
guides
Watch
marketing
videos
Browse
Web
pages
Buy
Nokia
phone
Answer
to NPS
survey
Buy
phone
service
Join
Beta
Labs
Nokia phones consumer journey
8. 23.1.2019 Author | Unit | Classification8
Build fast with the incremental steps, flexible tools and
partner collaboration
Create capabilities Collect data Analyze data Automate data
Create flexible tool
landscape
• Data collection, storing
and visualization
• Data competences
• Own IPR in core tools,
others on-the-shelf
• Real time dashboards
Collect data from
consumer journey steps
• Web pages, e-
commerce, offline retail
channel, care channel,
care app, NPS, social
media, phone telemetry
• Ensuring data quality
Solve business problems
• Business problem
solving
• Understand new
opportunities
• Educate people to
interpret data
Optimize with AI
• Process optimization,
automatization and
data driven applications
• Language processing
• Phone telemetry AI
9. Use consumer data
Acquisition of new
consumers
Retention of existing
consumers
Cost avoidance from
support processes
New data driven
business models
• Understand consumer interests based on their
online behavior to drive e-commerce
• Optimize marketing investments
• Increase consumer satisfaction by helping users
to get most out from the products
• Recommend new solutions to consumers
• Service business models that can be run
natively on the phone, in app, web or other
digital channels
• Proactively solve customer problems based on
user behaviors and product health indicators
• Communicate solutions directly to consumers
Revenue
Marketing efficiency
Retention
Lifetime value
Customer satisfaction
Support cost
Active Users
New Revenue
10. Monetize consumer data
Value of the Data Volume of the Data
AI Services
Applications
Insights
Processed Data
Raw Data
Complex
Simple