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Petri Imberg Nordea A Billion Euros Investment CGI Ratkaisu19


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A Billion Euros Investment for the Digital Future
Petri Imberg CIO, Nordea

Published in: Business
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Petri Imberg Nordea A Billion Euros Investment CGI Ratkaisu19

  1. 1. A billion euros investment for the digital future Petri Imberg, CIO, Banking Technology, Nordea @PetriImberg 24 January 2019
  2. 2. How does a Bank stay relevant in the digital future? Is one billion euros a big number or not?
  3. 3. 3 Nordea is the largest financial services group in the Nordics and one of the biggest banks in Europe.
  4. 4. 4 Our customer vision is our North star Safe and trusted Anywhere and anytime Relevant and competent Easy to deal with Personal and digital relationship
  5. 5. 5 300 banks 80 banks 30 banks 4 banks ONE Nordea
  6. 6. Where do we invest in IT? Core Banking Infrastructure Credit Payments Digital Resilience Data Regulatory Strategic Themes
  7. 7. Key macro trends increasingly challenge our business while creating also new opportunities… Digital Cost pressure Regulations Cyber security Emerging technologies Customer behaviour Competition
  8. 8. So how are we responding? We simplify and build new digital platforms We deliver value and innovations continuously and leverage data assets We are transforming; new ways of working and company culture
  9. 9. 9 Nordea has decided to invest significantly into future digital platforms New Payment Platform Group Common Data Customer & Counter Party Data Core Banking Program (CBP) A single Nordic banking platform that will add value to customers through anywhere, anytime banking tailored products and services and better relationship with the bank that suits needs. CBP will do this through a consolidated IT platform and transformation of products, processes and culture. BOOST Growth and Innovation ENHANCE Customer Relationship IMPROVE Operational Efficiency QUICK Compliance
  10. 10. We simplify from “back to front” Core Banking Platform In Finland, over 750,000 household customers’ saving and term deposit accounts are now operating on the new core banking platform.
  11. 11. At the same time we enhance our banking platform, we engage with our customers and stay relevant by delivering value Mobile payment solutions New customer channels Fintechs and start-ups Open Banking Robots: Nova and Nora Mobile Banking
  12. 12. Changing customer needs calls for new, agile ways of working
  13. 13. Culture Carpet Conversations Balcony Moments Ask for Feedback Check-In
  14. 14. Summary Nordea is more and more a technology company and naturally invests in technology. Technology enables innovation. However on top of that, we have much to clean-up. We are investing significantly in new digital platforms. We are on a cultural journey with a strong customer vision and values guiding us. More doers in self-organising cross-functional teams.
  15. 15. Thank you!